Sands Chevrolet - Surprise - Service Center

Jake was great The service writer,Jake was very helpful. After tire rotation the steering wheel shook. He had the problem fided quickly. Thanks for good service afte The service writer,Jake was very helpful. After tire rotation the steering wheel shook. He had the problem fided quickly. Thanks for good service after the service it means a lot. Not sure why the problem was there in the first place but it was taken care of by Jake. The 4 rating was because of the technician sending the car out with a problem that wasn't there when we took the car in. More

Great Service team fast and precise Great Service Team Got my vehicle in and out in a couple of hours when promised and the team was great to work with in Service Victor and Pete Great Service Team Got my vehicle in and out in a couple of hours when promised and the team was great to work with in Service Victor and Pete More

Great Service I have been to Sand's several times now and appreciate the services provided. Dealerships back in the Midwest do not have such great waiting areas no I have been to Sand's several times now and appreciate the services provided. Dealerships back in the Midwest do not have such great waiting areas nor do they was your car. More

MY OUTSTANDING YOUNG SERVICE MANAGER, MR. HENRY SMITH. MR. HENRY SMITH IS A YOUNG MAN OF INTEGRITY. HE HAS TAKEN CARE OF MY 2011 CHEVY EQUINOX FOR ABOUT TWO YRS. HE IS ALWAYS PROFESSIONAL, ALWAYS LISTE MR. HENRY SMITH IS A YOUNG MAN OF INTEGRITY. HE HAS TAKEN CARE OF MY 2011 CHEVY EQUINOX FOR ABOUT TWO YRS. HE IS ALWAYS PROFESSIONAL, ALWAYS LISTENS TO MY CONCERNS, AND GETS THE JOB DONE RIGHT THE FIRST TIME, REGARDING CAR REPAIRS. I TRULY APPRECIATE THE FACT THAT HENRY ALSO KEEPS ME UPDATED, VIA VOICE MAIL MESSAGES. FOR EXAMPLE, TWO DAYS AGO, I EXPLAINED TO HENRY THE ANNOYING NOISES I WAS HEARING FROM THE BACK-END OF MY CAR. HE SUGGESTED WE TAKE A TEST RUN, AND HE QUICKLY DIAGNOSED THE PROBLEM. HIS EVALUATION WAS CONFIRMED BY A MECHANIC, HENRY ORDERED THE PARTS, PROVIDED ME WITH A 2016 LOANER VEHICLE, AND KEPT ME UPDATED. WHEN I RETURNED TO THE SANDS DEALERSHIP THE FOLLOWING DAY, HENRY EXPLAINED IN DETAIL WHAT ACTION HAD BEEN TAKEN---WHICH WAS IMPORTANT TO ME SINCE PARTS ARE SO EXPENSIVE. HENRY WORKED HARD, WITH HIS SUPERVISOR, STEVE, TO PROVIDE ME WITH A MUCH NEEDED 5YR//75,000 MILE WARRANTY AT THE BEST POSSIBLE RATE. I AM EXTREMELY GRATEFUL FOR MR. HENRY SMITH, SUPERVISOR, STEVE, AND THEIR HIGH LEVEL OF PROFESSIONALISM. PLEASE RELAY MY GENUINE APPRECIATION. MARY J. WOOD, MAJOR, USAF, (RET.) More

Changing of fluids Came to Sands for an oil change - this was done and the cost was reasonable. In the process, they checked fluids and when completed they came to me a Came to Sands for an oil change - this was done and the cost was reasonable. In the process, they checked fluids and when completed they came to me and told me that all the fluids in my car (Transmission, coolant, brakes, and power steering needed to be flushed. Along with that they informed me that my fuel filter needed to be cleaned and that was a 3 part process. Total would be $975.00 - with no offer of any coupons. Told them I would hold off until I checked with my dealership back home. Called my dealership along with one other dealership and they informed me that with my model truck ( 2013 Avalanche ) that fluids did NOT have to be flushed. Regarding the fuel filter, in this truck the fuel filter is in the gas tank and that it did not have to be cleaned as they had in the older models. If anything, the fuel filter would simply be replaced. I then called another dealer that I had been to back home and they told me the same thing. Hard for me to believe that the Service Advisor gave me all of this bad information - and that they were going to charge me $975 for a service I did not need! Will I be going back to Sands Chevrolet - I think that you can answer that question! More

Service Did not have to wait long for attention upon arrival. Was given suggestions what need attention and the cost. I gave a time I needed to be out of ther Did not have to wait long for attention upon arrival. Was given suggestions what need attention and the cost. I gave a time I needed to be out of there and was pleased with Getting me out on time. More

Great Svc Rep Ken & Technicians. All went well! Good service, great Reps & fair & accurate pricing/estimates. Great repair personnel & completed all with no issues that I could find later. Sometimes Good service, great Reps & fair & accurate pricing/estimates. Great repair personnel & completed all with no issues that I could find later. Sometimes I find estimates are considerably higher than elsewhere in the area. But in this case the estimate was "spot on" & I thank your Service Rep & management. I was impressed by the Service Rep I worked with who I had never seen before and he convinced me to come to Sands for the work I needed which was completed in due time with no problems as far as I know. More

Great service! Routine oil change, but fast service and great staff. Jacob F. was helpful and informative. Also had a great conversation with Andrew P. in vehicle Routine oil change, but fast service and great staff. Jacob F. was helpful and informative. Also had a great conversation with Andrew P. in vehicle exchange. More

promise I called and needed to have my Spark serviced to keep the contract up and Jean got me in the very next morning and at a 7 AM appointment. She also inf I called and needed to have my Spark serviced to keep the contract up and Jean got me in the very next morning and at a 7 AM appointment. She also informed me that I needed a rotation, balance and alignment. She told me that it would all be ready by 8:30, and it was! I was so pleased, to be in and out that quick. Thank you Jean and team! More

.Great Experience Sands Service Dept. did an excellent job. Took my car in for an oil change and they went the extra distance to make this customer happy. Bryan "with a Sands Service Dept. did an excellent job. Took my car in for an oil change and they went the extra distance to make this customer happy. Bryan "with a y"" was friendly and professional. He reminded me about a recall repair and a included it with my service. Thank you to the staff. Will see you again next week with my other car. More