Sands Chevrolet - Surprise - Service Center

Service and tires that's brands that I have it's excellent Ken was excellent thank you very much for your service I will go back again and get parts when he need I have that's brands that I have it's excellent Ken was excellent thank you very much for your service I will go back again and get parts when he need I have in my bagel thank you More

Great service Service Rep Ken, was there to meet me as planned and quickly got to work on my problem. Never suggested any unnecessary repairs and always kept me inf Service Rep Ken, was there to meet me as planned and quickly got to work on my problem. Never suggested any unnecessary repairs and always kept me informed during the process. More

Brakes Squeaked My brakes have squeaked intermittently since I got my car, but inn the past 2 weeks have gotten worse, so I took it in. With 2100 miles I shouldn't h My brakes have squeaked intermittently since I got my car, but inn the past 2 weeks have gotten worse, so I took it in. With 2100 miles I shouldn't have squeaky brakes. I arrived on time, and my service writer informed me that she wasn't sure they could fix the problem, brakes sometimes squeak. Having owned GM cars for the past 30+ years, and with 2100 miles I told her I expected that my brakes should NOT squeak. 2 1/2 hours later my car was ready, they'd cleaned the pads. I got in and pulling out, I had to use my brakes and they SQUEAKED. So I tried them a couple more times and now the problem happened 100% of the time I used my brakes, so I pulled around to Service. The service writer, the lead tech and I went for a test drive and the brakes still squeaked. So 1 1/2 hours later (total of 4 hours at the dealer), they'd "fixed" them again. Problem is still intermittent and I will have to go back yet again. It's a real put off when the service writer greets you with the statement that you may just have to live with squeaky brakes. More

Consistently Great Service I've been bringing my vehicle to Matt Morzella for service at Sands Surprise for over two years. This time was no different than the usual. That's why I've been bringing my vehicle to Matt Morzella for service at Sands Surprise for over two years. This time was no different than the usual. That's why I keep coming back. Matt has always gone above and beyond to meet my expectations each time that I have visited the dealership. He has fantastic customer service skills and knowledge and is an asset to your organization. More

Easy in, easy out. I was greeted promptly as soon as I drove in, told exactly what would be done and how long it would take, and escorted to the waiting area. Everyone I was greeted promptly as soon as I drove in, told exactly what would be done and how long it would take, and escorted to the waiting area. Everyone there is highly professional and courteous. I will definitely be back. More

Customer service I never had to take a car back to get fixed or looked at so many times with no one actually fixing it I been there 6 times multiple rentals gave out t I never had to take a car back to get fixed or looked at so many times with no one actually fixing it I been there 6 times multiple rentals gave out to me because of issue that where not checked prior to sell me the car More

Glad it was free. Everyone there is super nice. The waiting area is OK. If given a choice of dealerships that I had to wait at this would be fifth on the list. It's a d Everyone there is super nice. The waiting area is OK. If given a choice of dealerships that I had to wait at this would be fifth on the list. It's a dealership so it is pricey, but on the flip side they know my car better than shops, IMO. More

service I was dissapontrd they did not vaccum and the wash was just fair. At home they take time to wash my truck and clean it nice ! I was dissapontrd they did not vaccum and the wash was just fair. At home they take time to wash my truck and clean it nice ! More

Good customer service Pete, our service rep was very helpful. However, it was very frustrating that we took the car in and spent over $1000 just to have the same problem h Pete, our service rep was very helpful. However, it was very frustrating that we took the car in and spent over $1000 just to have the same problem happen 3 days later. It was very helpful to have a loaner car to drive around while the car was being fixed though. More

Professionalism Sands Chevrolet has service down to a science. Even before my visit, I receive a call and text reminding me of my appointment. Upon my arrival, I was Sands Chevrolet has service down to a science. Even before my visit, I receive a call and text reminding me of my appointment. Upon my arrival, I was met by my Service Advisor (Marc Phillips). We discussed the details of my service visit and then he escorted me to the waiting area. I knew the routine as this was not my first visit. However, Marc made sure that I was comfortable. The decision to wait was mine even though I understand that courtesy car service is available. Marc kept me apprised of the progress of my service. He also advised me of what would be needed in the future to keep my Chevy (2013 Tahoe LTZ) running at top performance. The service was completed under the estimated time. Marc escorted me to my waiting vehicle. Five star service is hard to come by these days but the service department at Sands Chevrolet (Surprise) earned every star and then some. Kudos to Marc and the rest of the service crew. More