Sands Chevrolet - Surprise - Service Center

It’s like going to the dentist I always feel like I am being ran around and like they just want my money. Customer service seems like it takes the backseat to making money. I get th I always feel like I am being ran around and like they just want my money. Customer service seems like it takes the backseat to making money. I get that they are in business to make a profit but at least have a friendly and informative approach about it. Nearly every time I have been here I have had some sort of conflict with the service department and I have seen many times when others were also upset in the service department. I have had to deal with multiple warranty issues on my truck and every time they want to try and put the blame of the defective part onto my lift kit. Oil pan was leaking, it’s the lift kits fault and they wanted to charge me almost $1000 to fix it! lift has nothing to do with the oil pan. Ultimately they ended up covering it after a lot of back and forth. Then my tire pressure monitor in the dash wasn’t registering after they did a tire rotation and a GM recall that required reflashing the trucks computer (yet the TPS was working when I brought it in) and they of course blame it on the wheels on the truck...yeah those same wheels have been on the truck for 20+ thousand miles and numerous tire rotations without an issue. Had a bad battery that needed to be replaced...that went somewhat smooth but I noticed a couple days after the repair that there was an oddly placed dent in my fender (while very minor and not real noticeable) that happens to be the same side of the battery and dent was about the same length as the battery they just installed...appears the battery was bumped against my fender while installing, they claim that they couldn’t have done that dent. Yeah ok. These are just a couple of the many service issues I have encountered here. Unfortunately this is the closest Chevy dealer to me by about 30 mins or I wouldn’t have taken a second visit to this place...I will from now on be taking the further drive to another Chevy dealer for my service appointments. More

Always great service in the service department thanks to Ken Service department is awesome never no problems Ken is a wonderful service advisor,, should be honored to have him as a part of the Chevy team very fr Service department is awesome never no problems Ken is a wonderful service advisor,, should be honored to have him as a part of the Chevy team very friendly very knowledgeable thank you Ken. More

2018 Colorado Willian Lopez sold me an awesome truck! Went in for a service on one car, decided to buy a different one! Thank you for sending me this survey Willian Lopez sold me an awesome truck! Went in for a service on one car, decided to buy a different one! Thank you for sending me this survey More

Service and sales This time was probably the best experience over the last few years coming here. Had a few issues with my truck. Henry always makes sure he listens an This time was probably the best experience over the last few years coming here. Had a few issues with my truck. Henry always makes sure he listens and understands my issues. Always offers me coupons as well. Decided to trade my truck and Thomas was amazing and got me taken care of. There was no haggling just bottom line and we were done. I will recommend them to everyone I know. More

Service Always Top Notch Service, on time with no more wait than necessary. Car are always cleaned after service is performed. I always recommend Sands for sa Always Top Notch Service, on time with no more wait than necessary. Car are always cleaned after service is performed. I always recommend Sands for sales and service. More

Great Service My Service Advisor, Bryan Gendrich is a true Professional. He always answers my questions regarding my vehicle and advises me correctly. He is truly a My Service Advisor, Bryan Gendrich is a true Professional. He always answers my questions regarding my vehicle and advises me correctly. He is truly a valuable asset to the dealership. All of the people in the service area are friendly and assisting. More

Efficient! They get you in and get you out. Great job and great to deal with! Easy to schedule as well. Work done in timely fashion. They get you in and get you out. Great job and great to deal with! Easy to schedule as well. Work done in timely fashion. More

Best Service Center That I Have Ever Used We have been using Sands Service Center for over 2 years and have never had anything but great service. My wife bought her Equinox there over 2 years We have been using Sands Service Center for over 2 years and have never had anything but great service. My wife bought her Equinox there over 2 years ago and I bought my Cruze there a year ago, before that we used Gateway for our Cobalt and Venture that we bought there. The difference is amazing, Bryan is always friendly and helpful and his guys do a great job. Also the prices are very reasonable which is important to us because we did not purchase the extended service for either vehicle. We will probably purchase my wife's new Equinox next month through Gateway as their salesmen are much easier to deal with, but will have it serviced at Sands if we possibly can. More

Great service I had a good experience for my first time there. Ken my salesperson was great excellent customer service will go see him next time for service. I had a good experience for my first time there. Ken my salesperson was great excellent customer service will go see him next time for service. More

JOB WELL DONE !!! Henry ALWAYS makes sure i get the BEST experience possible when having my car service at Sands Chevrolet THANK YOU Henry for all you do Henry ALWAYS makes sure i get the BEST experience possible when having my car service at Sands Chevrolet THANK YOU Henry for all you do More