Sands Chevrolet - Surprise - Service Center

Jake is no Flake / excellent at customer service I had service on my car yesterday and Jake was excellent on timing and service on my vehicle. I went online and selected what I needed done and he di I had service on my car yesterday and Jake was excellent on timing and service on my vehicle. I went online and selected what I needed done and he did exactly what I wanted. He explained things that needed to be done in the future on my car and I appreciate that. While he and I were standing to pay at the cashier discussing my vehicle. Anotther employee came over to talk to him, and he handled the question quickly and came right back to my concerns of my car. More

Unhappy with the service there. Something that only was supposed to take two and a half to three hours ended up taking 6 hours we ended up having to rent a rental car we were not inf Something that only was supposed to take two and a half to three hours ended up taking 6 hours we ended up having to rent a rental car we were not informed that it was going to take to two-and-a-half to 3 hours to perform the service that was owed to us from the dealership and the pit stop check that was supposed to be done on the car was not performed either. In the future you guys should Warren the customer exactly how long service is going to take for allowing them to schedule the appointment More

It’s like going to the dentist I always feel like I am being ran around and like they just want my money. Customer service seems like it takes the backseat to making money. I get th I always feel like I am being ran around and like they just want my money. Customer service seems like it takes the backseat to making money. I get that they are in business to make a profit but at least have a friendly and informative approach about it. Nearly every time I have been here I have had some sort of conflict with the service department and I have seen many times when others were also upset in the service department. I have had to deal with multiple warranty issues on my truck and every time they want to try and put the blame of the defective part onto my lift kit. Oil pan was leaking, it’s the lift kits fault and they wanted to charge me almost $1000 to fix it! lift has nothing to do with the oil pan. Ultimately they ended up covering it after a lot of back and forth. Then my tire pressure monitor in the dash wasn’t registering after they did a tire rotation and a GM recall that required reflashing the trucks computer (yet the TPS was working when I brought it in) and they of course blame it on the wheels on the truck...yeah those same wheels have been on the truck for 20+ thousand miles and numerous tire rotations without an issue. Had a bad battery that needed to be replaced...that went somewhat smooth but I noticed a couple days after the repair that there was an oddly placed dent in my fender (while very minor and not real noticeable) that happens to be the same side of the battery and dent was about the same length as the battery they just installed...appears the battery was bumped against my fender while installing, they claim that they couldn’t have done that dent. Yeah ok. These are just a couple of the many service issues I have encountered here. Unfortunately this is the closest Chevy dealer to me by about 30 mins or I wouldn’t have taken a second visit to this place...I will from now on be taking the further drive to another Chevy dealer for my service appointments. More

Great service Greeted very quickly and professionally. Informed as to the time frame of the oil change and rotation. Asked if I wanted it washed. Informed when co Greeted very quickly and professionally. Informed as to the time frame of the oil change and rotation. Asked if I wanted it washed. Informed when completed. Right price right time. More

Helpful and nice people. The staff were very descriptive and friendly made me feel valued as a customer my overall experience for my first time at your dealership told me I do The staff were very descriptive and friendly made me feel valued as a customer my overall experience for my first time at your dealership told me I don't need to look any farther for a dealer I can trust. More

Always great service in the service department thanks to Ken Service department is awesome never no problems Ken is a wonderful service advisor,, should be honored to have him as a part of the Chevy team very fr Service department is awesome never no problems Ken is a wonderful service advisor,, should be honored to have him as a part of the Chevy team very friendly very knowledgeable thank you Ken. More

2018 Colorado Willian Lopez sold me an awesome truck! Went in for a service on one car, decided to buy a different one! Thank you for sending me this survey Willian Lopez sold me an awesome truck! Went in for a service on one car, decided to buy a different one! Thank you for sending me this survey More

Service and sales This time was probably the best experience over the last few years coming here. Had a few issues with my truck. Henry always makes sure he listens an This time was probably the best experience over the last few years coming here. Had a few issues with my truck. Henry always makes sure he listens and understands my issues. Always offers me coupons as well. Decided to trade my truck and Thomas was amazing and got me taken care of. There was no haggling just bottom line and we were done. I will recommend them to everyone I know. More

Service Always Top Notch Service, on time with no more wait than necessary. Car are always cleaned after service is performed. I always recommend Sands for sa Always Top Notch Service, on time with no more wait than necessary. Car are always cleaned after service is performed. I always recommend Sands for sales and service. More

Great Service My Service Advisor, Bryan Gendrich is a true Professional. He always answers my questions regarding my vehicle and advises me correctly. He is truly a My Service Advisor, Bryan Gendrich is a true Professional. He always answers my questions regarding my vehicle and advises me correctly. He is truly a valuable asset to the dealership. All of the people in the service area are friendly and assisting. More