Sands Chevrolet - Surprise - Service Center

First Oil Change and lube Henry is always friendly and helpful. He will take care of all of my needs, not just the tasks that dealers' service department normally do. Thanks. Henry is always friendly and helpful. He will take care of all of my needs, not just the tasks that dealers' service department normally do. Thanks. Gordon More

Entire service experience was outstanding Henry Smith (Sands service writer) took care of me from when I parked in the service line till the completion of work and my driving away. Henry Smith (Sands service writer) took care of me from when I parked in the service line till the completion of work and my driving away. More

Outstanding. Customer service is great. Matt M. was great to work with. that's why we deal with Sands. Only downside is that we were promised that our vehicle would be ready at 4:00 p.m. a Matt M. was great to work with. that's why we deal with Sands. Only downside is that we were promised that our vehicle would be ready at 4:00 p.m. and it was not. Caused us another trip and almost missed our appointment that afternoon. Body shop was also great. More

tinted windows Very upset how the damage was not brought to my attention like it was being hid from me and how it was no big deal and there was no talk about making Very upset how the damage was not brought to my attention like it was being hid from me and how it was no big deal and there was no talk about making up for it just fixing the damage it was very inconvenient for me had to what four hours for glass to be done then having to bring back for tint and waiting more hours for that most upsetting experience ever had makes me feel i don't want to come back More

Good value. Too long of wait A good experience this time. No pushy add-on to an oil change and no salesman pushing new car. 2 hours for an oil change seems excessive. A good experience this time. No pushy add-on to an oil change and no salesman pushing new car. 2 hours for an oil change seems excessive. More

My service experience was great. I brought my 2003 Silverado 2500 in for an oil leak and transmission problem. Jean Jajou was friendly and very informative during my entire service ex I brought my 2003 Silverado 2500 in for an oil leak and transmission problem. Jean Jajou was friendly and very informative during my entire service experience. I had several service jobs done to my truck and they were completed within a shorter time than expected. The service was great. More

my experience with Sands Chevrolet was absolutely great. I will definitely return to Sands Chevrolet for any of my Tahoe service. They truly know what excellent customer service is all about. A great exper I will definitely return to Sands Chevrolet for any of my Tahoe service. They truly know what excellent customer service is all about. A great experience!!! More

Brake problem Ken and his team diagnosed my problem down to a few variables off which after competing the work, my truck is now back in to get the final variable re Ken and his team diagnosed my problem down to a few variables off which after competing the work, my truck is now back in to get the final variable replaced. Hit and miss, but they were on it! Very much appreciative of his efforts. More

Great service. Matt Even took care of things that I wasn't aware of. Truck continues to run great. Will go again. Matt was great. Overall great service. service. Matt Even took care of things that I wasn't aware of. Truck continues to run great. Will go again. Matt was great. Overall great service. More

Misleading and not given full disclosure As far as the sales department, I have recieved nothing but excellent service. However, this time around in taking my vehicle for servicing, I feel I As far as the sales department, I have recieved nothing but excellent service. However, this time around in taking my vehicle for servicing, I feel I was taken advantage of. I was never told what fees would be be associated with the service, I was just recommended on what should be done to the car. Ken, the service associate we dealt with, made it seem that GM covered these services over the phone. Upon arrival, these services had been done already without being told how much they cost and that they would be done. We were not expecting these charges and were not happy the fees were never disclosed prior. I will no longer be taking my vehicle to Sands in Surprise. More