Sands Chevrolet - Surprise - Service Center

Awesome Customer Service! First time at Sands service in Surprise and gotta give a shout out to excellent customer service, Bryan Abbott treated me with awesome care and servi First time at Sands service in Surprise and gotta give a shout out to excellent customer service, Bryan Abbott treated me with awesome care and service, definitely will be coming back for all my service needs on my Equinox. So happy to know that there are good and truthful service technicians still out there. Again Thank You Bryan and everyone involved in my recent visit. Danny Messina. More

Employee pushing away the business The issue is when I pulled up to the service center I had to wait about 12 minutes to get help when the gentleman decided to help me he made me seem l The issue is when I pulled up to the service center I had to wait about 12 minutes to get help when the gentleman decided to help me he made me seem like it was a burden to show up because I did not have an appointment. I've done this multiple times and I know it is not an issue to come in without an appointment! He told me for an oil change it would take two hours and was I sure I wanted to stay that long again almost like he was trying to drive my business away unacceptable! I've got multiple service items done at this location I currently have three Chevy vehicles but not quite sure if I'll be taking them back to this location! More

Brian Abbott Our experience was outstanding do to the high quality of customer service that Brian Abbott gives us each time we have our car serviced at Sands. He Our experience was outstanding do to the high quality of customer service that Brian Abbott gives us each time we have our car serviced at Sands. He goes above and beyond each time we are there. He should be recognized for his exceptional loyalty to your company and the customers he services....Mike and Sharon OHearne.... More

Service I recently needed service for my vehicle and Matt was friendly and helpful. It was a great experience. I have been happy with each time I needed serv I recently needed service for my vehicle and Matt was friendly and helpful. It was a great experience. I have been happy with each time I needed service at the Sands dealership in Surprise. More

Brought truck in for some issues and recalls. Matt took the time to listen to me describe the issues I was having with my truck. He was able to correct the issues and perform 2 safety related reca Matt took the time to listen to me describe the issues I was having with my truck. He was able to correct the issues and perform 2 safety related recalls on my truck that I didn't know existed. This shows me that Matt cares about my truck, his job, and most important my safety. More

Happy with survice They tinted my windows and they say they stand behind them. I'm still waiting for all the moisture to leave from under the film and it seems to be get They tinted my windows and they say they stand behind them. I'm still waiting for all the moisture to leave from under the film and it seems to be getting better every day. More

Great! I was very impressed with my overall experience. Great customer service :) I refused service at GMC Arrowhead because of the way I was treated! Glad I I was very impressed with my overall experience. Great customer service :) I refused service at GMC Arrowhead because of the way I was treated! Glad I went here. More

Misdiagnosed tranny and wanted me to pay for their mistake they missdiagnosed my leak and wanted me to pay for their mistake ...I have a bumper to bumper extended warranty. Covers drive train.. To my truck in they missdiagnosed my leak and wanted me to pay for their mistake ...I have a bumper to bumper extended warranty. Covers drive train.. To my truck in for a tranny leak and was quoted $1800 to replace a pump seal . I said I hope that was the problem because my warranty doesn't cover gaskets.. The assured me this was the leak. I get my truck back and guess what they didn't fix the leak.. It's exactly the same.. I take it back and they say the torque converter is leaking and that they will fix it for me they missed it .. I told them it's the same leak and that this is all covered by my warranty.. They charged my warranty also plus the original amount they charged me to fix a seal that wasn't leaking ... It was the torque converter from the get go..mind you this is covered by my warranty.. I got in contact with a manager and he and I got into a yelling match.. You should never talk to a customer like he did to me. Only after threatening to involve better business Bureau did they return my money.. More

Excellent Service I had my 2013 Equinox serviced on April 18, 2016. As always I was completely satisfied with the service provided and the outstanding attention to my r I had my 2013 Equinox serviced on April 18, 2016. As always I was completely satisfied with the service provided and the outstanding attention to my requested service done by Service representative Brian Abbott. More

Efficient The truck needed an oil change and tire rotation. Based on the mileage our service advisor recommended additional work that should be performed. Jea The truck needed an oil change and tire rotation. Based on the mileage our service advisor recommended additional work that should be performed. Jean was very friendly and knowledgeable. More