Sands Chevrolet - Surprise - Service Center

Jake was awesome Every so often I am lucky enough to meet someone who truly exudes professionalism, customer service, and a genuine care for whatever it is they do...J Every so often I am lucky enough to meet someone who truly exudes professionalism, customer service, and a genuine care for whatever it is they do...Jake is definitely one of those individuals. He made my experience simplistic, fast, and even made me want to bring my car back! Sands has a true gem on their hands! More

Mecanic left my window diwn car very dirty inside and out, j The Service writer Ken was great The mechanic left my window down, Dust blew inside, Outside had oil And grease on it, I was not happy, overfilled t The Service writer Ken was great The mechanic left my window down, Dust blew inside, Outside had oil And grease on it, I was not happy, overfilled the coolent res. Overflowed on my garage floor when I got home, Very dissatisfied with mechanic! More

Very poor. I will no longer do business with Sands Chevrolet. They tried to sell me services that both my dealers in Minnesota told me were completely unnecessa I will no longer do business with Sands Chevrolet. They tried to sell me services that both my dealers in Minnesota told me were completely unnecessary. I'm completely fed up with the high pressure put on by the service department at Sands Chevrolet. There are plenty of places here in the Valley that want my business and won't be trying to sell me things I don't need. Evidently the dealers in Minnesota value their customers more than sands Chevrolet does. More

First vist since purchase My experiance was very good. Took my car immediately even though I was 45 minutes early. Marc, my service rep, was very nice, and helped me pair a new My experiance was very good. Took my car immediately even though I was 45 minutes early. Marc, my service rep, was very nice, and helped me pair a new cell phone to my car Bluetooth. Asked how I liked the car and if he could help with anything else. The car wash was an added plus for me. More

2.5 hours for an oil change When I got the car back the windshield was cracked- I didn't mention it. I had already been there for almost 3 hours and knew they wouldn't take resp When I got the car back the windshield was cracked- I didn't mention it. I had already been there for almost 3 hours and knew they wouldn't take responsibility anyway. More

Brakes Squeaked Was back to Sands Chev for my squealing brakes. This time Henry Smith was my Service Advisor. Henry gets 5 stars. He was very professional, road wi Was back to Sands Chev for my squealing brakes. This time Henry Smith was my Service Advisor. Henry gets 5 stars. He was very professional, road with my to hear the problem and didn't tell me it was something I had to live with as the previous Advisor had. Henry had my car back to me when promised and the problem seemed to be fixed. Sadly, the brakes have begun to squeal again, so I will be calling Henry to make another appointment. So Henry 5 Stars, technician.....................1 Star. More

Oil change Everyone was kind and friendly, I have been going to Sands for 8 years and haven't had much problems... We used to have our Mary Kay meetings there a Everyone was kind and friendly, I have been going to Sands for 8 years and haven't had much problems... We used to have our Mary Kay meetings there a few years ago... More

Beat the summer heat Over the course of two trips to the dealership my A/;C finally blows cold air. 1st trip ended in parts replaced with no apparent fixes the best we cou Over the course of two trips to the dealership my A/;C finally blows cold air. 1st trip ended in parts replaced with no apparent fixes the best we could get was 55 degrees duct temp at a stand still followed by 70 degrees at speed. The following week, I discussed with the service advisor that I anticipated I would need a new compressor and received a worst case scenario quote. I approved the quote, set up an appointment and all was set. I thought. Arrived Monday morning at 7am and with no issues left my vehicle at the dealer. To my surprise, I took a call from the advisor, 5 hours later, telling me that they did not have a compressor in stock. Disappointed, I had to leave the car over night. Didn't get my car back until after 4pm the next day. Car was washed and ready to go and works fine. Good quality service just not a perfect world this time. More

replace right front door speaker I went in for an oil change about 6 weeks ago and asked my service advisor Ken Ashby if he can take a look at my speaker because I hear crackling comi I went in for an oil change about 6 weeks ago and asked my service advisor Ken Ashby if he can take a look at my speaker because I hear crackling coming from it. He agreed to do so, and could not replicate the sound. He then ordered a new speaker and installed it under warranty. Every time I go in there, if Ken is my advisor, he takes good care of my and gets the job done correctly. He also washes my car every time i'm in there. He is what a service advisor should be. More

Excellent service from the service writer, technicians . Service writer explain all the concern with my car , options , recommend time lines regarding preventive maintenance, visual review of concerns and it Service writer explain all the concern with my car , options , recommend time lines regarding preventive maintenance, visual review of concerns and item by. Item costF More