Sands Chevrolet - Surprise - Service Center

Great! They were very friendly, listened to what I needed done, weren't pushy on trying to sale me services I didn't want. Great service They were very friendly, listened to what I needed done, weren't pushy on trying to sale me services I didn't want. Great service More

Jeanie is Awesome. Everyone dreads going to a dealership for repairs, I am one of them. My visit was for a recall issue with my Hummer H3. I also knew that I was due Everyone dreads going to a dealership for repairs, I am one of them. My visit was for a recall issue with my Hummer H3. I also knew that I was due for my 90 day service and that I might have other maintenance and issues, so I had prepared myself for a pricey bill. I had never been to this dealership before, but it was the closest to my home, which is why I picked it. Jean answered the phone and was my service consultant. She is good at what she does. She is very personable, I liked her from the start and even though my final bill was exceedingly more than I expected, I felt that Jean applied all the discounts and coupons that she could, and I know she saved me hundreds of dollars off the retail price of the service performed. She informed me of everything, there were no surprises and I enjoyed working with her. As far as the service to my vehicle. That is all under the hood and time will tell if everything keeps working well, but I have no complaints yet. Thank you Jean. You Rock! More

Service I am from Pennsylvania and needed service on my truck Jean was very accommodating prompt and friendly I would not hasitate to come back again! I am from Pennsylvania and needed service on my truck Jean was very accommodating prompt and friendly I would not hasitate to come back again! More

great customer service and professional service. Sands Chevy in Surprise did a phenomenal job of servicing my Chevy Cruze and getting me back out on the road. All associates at Sands Chevy in Surpri Sands Chevy in Surprise did a phenomenal job of servicing my Chevy Cruze and getting me back out on the road. All associates at Sands Chevy in Surprise were courteous and very professional. Thank you Sands! More

Oil change Victor Morales is our service specialist. Everytime we come in for service he treats us like VIP! When I buy a car the service department is most impo Victor Morales is our service specialist. Everytime we come in for service he treats us like VIP! When I buy a car the service department is most important to us. Thanks Victor! More

Deliverly of car When it came time to get the car we were at a dinner and they dropped off the car in our drive so we could have are dinner with friends. This is great When it came time to get the car we were at a dinner and they dropped off the car in our drive so we could have are dinner with friends. This is great! Don Trenda More

Friendly & Courteous Service Jake handled the visit well, and provided a loaner vehicle when diagnostics of DTCs was taking longer that expected. Fuel system cleaning cost seems Jake handled the visit well, and provided a loaner vehicle when diagnostics of DTCs was taking longer that expected. Fuel system cleaning cost seems a little high to me. More

My recent oil change and tire rotation visit was awesome. Ken was friendly, professional, and knowledgeable. I felt i was in good hands and I will return. and tire rotation visit was awesome. Ken was friendly, professional, and knowledgeable. I felt i was in good hands and I will return. More

Oil change and wash I think two hours for an oil change and and a wash is exsessive. I also didn't appreciate no one telling me where I could find my car or the changing I think two hours for an oil change and and a wash is exsessive. I also didn't appreciate no one telling me where I could find my car or the changing of the position of the drivers seat. I'm six feet tall and there was no reason to move my seat. Did like the fact that I didn't have to wait long for someone to come out and take my information so I could go inside and wait for my car. More

Incompetent staff I've been to this service department several times as I live right around the corner. I will be driving to one of the other Chevrolet service centers I've been to this service department several times as I live right around the corner. I will be driving to one of the other Chevrolet service centers from now on. The service advisors here are a joke. How do these guys even stay open? They don't listen to the complaint. They interrupt you over and over. They called me a liar when I suggested they out-source a repair that they are not able to fix. Robert said "I've been doing this for 25 years and I've never seen that". I've worked at dealerships for a total of about 5-6 years and we did it all the time. I called other dealerships and they said they do it as well. This particular problem is my door panels are rattling very bad from my music. Stock Bose stereo. They verified the rattles then said that it is the window switch but they won't replace them cause the new ones will do the same thing. Kidding me!? On top of that, I have to take my truck back in after they "serviced" it because they forgot to reset the tire sensors..... Again! This is just from my last visit. I could go on. Already spoke with Juan at the Glendale location and he is taking care of me. Shuttle kid was nice but DO NOT TRUST THESE PEOPLE WITH YOUR AUTO SERVICE NEEDS. I called and left TWO messages for Steve (serv manager). Never got a return phone call. Done with these guys. More