Sands Chevrolet - Surprise - Service Center

My new dealership On point ,honest, polite, very pleasant. When I start looking for a new vehicle Sands chevrolet is my first stop definitely. Thank you again Ken Ashby On point ,honest, polite, very pleasant. When I start looking for a new vehicle Sands chevrolet is my first stop definitely. Thank you again Ken Ashby. More

My experience was excellent. Everyone was courteous and friendly. Helpful advice was given to help me make an informed decision about the maintenance needs of my vehicle. Work w Everyone was courteous and friendly. Helpful advice was given to help me make an informed decision about the maintenance needs of my vehicle. Work was done within the time frame given to me. More

Steering Fluid and Brake Fluid flush and refill Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addresse Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addressed during the service. He made sure I was signed up for the shuttle service and later called to inform me that my vehicle was ready for pick up. He also advised me that while preforming the tire rotation the service tech had found a screw in one of my tires. Ken was very polite and professional and a pleasure to work with. More

Another GREAT window tinting experience! Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just t Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just to make sure I wasn't dreaming! Ha! They had everything set up and shuttle waiting to get a ride home. I would highly recommend using their specials and services for tinting. I may find a way to get a third vehicle in before too long! More

great service fast seem the people go out of there way to treat you right and keep you updated with the progress of your vehicle and how much it will cost fast seem the people go out of there way to treat you right and keep you updated with the progress of your vehicle and how much it will cost More

A jiffy lube experience Dealership could not even replace oil plug after an oil change properly. Will never go back again. Took an overall of three visits to get problem tak Dealership could not even replace oil plug after an oil change properly. Will never go back again. Took an overall of three visits to get problem taken care of, & and the visit was only to have the truck serviced and an oil change. More

Tire pressure guage Excellent service in a timely manner and my service manager took care of everything. Even though I came in about 2:30 in the afternoon on a Saturday, Excellent service in a timely manner and my service manager took care of everything. Even though I came in about 2:30 in the afternoon on a Saturday, my issue was still able to be dealt with More

A/C System replaced. I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service these days, 'friendly & caring' process from start to finish. I brought my Tahoe in for a regular oil change service and 'estimate' on replacing my complete a/c system due to recent failure of the compressor. I was skeptical at first, this being a 'dealership' and all the negative experiences you hear about these days. Jean Jajou was the service rep that helped me and I have to say, this lady is one of the best service advisors I've ever worked with. She reminded me of the regularly scheduled maintenance that my vehicle was due for and the fact that living in Arizona makes it more critical to have it done on time etc. Making perfect sense, she gave me options to choose from. She said she'd also have the technicians check the a/c system and give an estimate on repairs or replacement if needed. Needing my car for at least a day, maybe longer, she provided a loaner car for the time and that process was equally as hassle free and smooth, thank you to 'Heather' helping with that! Jean called me later in the day to give me the diagnosis on the a/c system, and as expected, it needed to be replaced. She gave me a VERY competitive estimate as I had two other estimates from local repair shops. Sands was not the cheapest, or the most expensive, but they were hands down, the BEST 'value' for the money. The part they used were the best quality, best warrantied, and being a Chevy repair facility, I'm sure the technicians were the best choice to do the work. So, overall, I feel I received the 'best' value for the money I spent! More

Not happy with service Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they would have done the alignment right the first time I would not have had to make another appointment. I purchased my last two vehicles there. I don't know if I'm going to have service fone here again. More

Ken is the man! Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his custom Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his customer gets taken care of. If not for my steering wheel being off center after fixing a failed alignment competed by an alignment shop I would say this was a great experience. Now, if I actually were to mention to Ken, I'm more than positive that Ken would ensure it gets done. Thank you Ken for your efforts, you are the only reason Sands Surprsie is worth visiting. More