Sands Chevrolet - Surprise - Service Center

Unprofessional I have been to several dealers and other shops for service, but by far yours has been one of the worst experiences. To start off, we purchased a 2018 I have been to several dealers and other shops for service, but by far yours has been one of the worst experiences. To start off, we purchased a 2018 Equinox off the showroom floor and have been happy with the vehicle for the most part. We had an appointment for the car to be serviced under the new car service guide, this was the first oil change. We went early to drop off and was asked who the appointment was with, she didn’t remember. The service person told her he couldn’t help her and she would have to go inside. She had our toddler in the car and it would have been an inconvenience for her to get out and take him out to go inside. The person just left her there, never coming back to assist. Finally she called me and I went inside to get someone to help. What happened to common courtesy? It would have taken this person, two minutes to go in and look it up, but it was “not his job” since she didn’t know the person’s name. On a second visit we went in very early and the same thing happened. The lady asked if we could find the person’s name in our email who made the appointment to have the car detailed. My came back to the car and said she wouldn’t help her. I went up and asked why she couldn’t look it up? She stated the computers were not up yet and that detail services should not have been scheduled on the weekends. I hardly see how that is my issue and how her computer being off automatically means she can’t help me. She eventually turned on the computer and found the information, but the entire experience was extremely poor and lacking of basic customer service skills. More

Perfect service Very friendly ! Treated like family . The prices are competitive, and everyone is very friendly . Will recommended to friends and family for servicing Very friendly ! Treated like family . The prices are competitive, and everyone is very friendly . Will recommended to friends and family for servicing and car buying More

Very good work. Very knowable. Explained the work needed in detail. Kept the price of the repair needed on their quote as promised. Good job. I will give them work. Very knowable. Explained the work needed in detail. Kept the price of the repair needed on their quote as promised. Good job. I will give them my business again More

Everything was excellent and the staff was really friendIy Service and sale's was really good and waiting area is really good and clean would highly recommend it to anyone else nice dealership and area that' Service and sale's was really good and waiting area is really good and clean would highly recommend it to anyone else nice dealership and area that's located More

went in for an oil change the service rep greeted me with a smile. a sign he enjoys what he is doing. he reviewed what the service i scheduled and made recommendation of addit the service rep greeted me with a smile. a sign he enjoys what he is doing. he reviewed what the service i scheduled and made recommendation of additional service that might be needed in this case a front end alignment. good job thanx More

Serice Took truck in on s service for power steerin Was well taken care of and getting a loaner made my days even better so I was not inconvenience Took truck in on s service for power steerin Was well taken care of and getting a loaner made my days even better so I was not inconvenience More

Z-51 Stingray Excellent Service Staff! Somewhat of a "emergency" service needed on my 2016 Corvette! Fuel filler door stuck shut with 1/4 tank of gas left. Sands C Excellent Service Staff! Somewhat of a "emergency" service needed on my 2016 Corvette! Fuel filler door stuck shut with 1/4 tank of gas left. Sands Chevrolet handled it quickly & professionally with installation of a new part. More

A very pleasant experiance. Every time I come to get my car serviced it is very relaxing experience it only takes 2 hours at most.it is always a pleasure to come in. Every time I come to get my car serviced it is very relaxing experience it only takes 2 hours at most.it is always a pleasure to come in. More

My Stingray Service My experience at Sands Chevrolet was great. The dealership has a great staff, great location and the classic cars on display is a great touch. My serv My experience at Sands Chevrolet was great. The dealership has a great staff, great location and the classic cars on display is a great touch. My service writer Tom Caska is great to work with, has a great personality and is very professional. More

Terrific warranty service. Bryan Gendrich took good care of my and my vehicle when it was found that a previous oil leak had ruined the catalytic converter. Luckily it was under Bryan Gendrich took good care of my and my vehicle when it was found that a previous oil leak had ruined the catalytic converter. Luckily it was under warranty still and Bryan did a terrific job of coordinating and getting the parts in. Running like new. More