Sands Chevrolet - Surprise - Service Center

Not a good experience today with my Cadillac Escalade. It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine light or any other warning signs. The vehicle was last service by our reputable mechanic in Gardnerville NV in October 2024. We have had the same Mechanic since 2014 for all of our vehicles. The Escalade has been serviced regularly every 5k since we purchased new in 2017 from Michael HOHL dealership in Carson City Nevada in 2017. Ron had a transmission computerized check amongst other things. Sent my wife a text this morning that the cost of repairs would be 12k plus. New transmission, 2 engine mounts worn, transfer case leakage and rear shocks leaking for $12,363. We called out mechanic in Nevada who thought Ron was forwarding us information on the wrong vehicle.Needless to say we were shocked and the presentation from Sands service department and we took the vehicle today to a mechanic who we have used befor in the surprise area. He went through the inspection report along with our mechanic in Nevada. We paid $220 for the inspection report which we did not ask for plus $90 for an oil change which we are ok with. Ron was an ok guys but the service quality in our opinion was way below what we are used to. Not going to a dealership for service for a vehicles again unless the vehicle is under warranty. Thanks for listening Buddy More

I had a very good experience at this dealership today doing required maintenance on my equinox doing required maintenance on my equinox More

We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future! More

Code 204 Oil Change *Tax and more then 6 Quarts extra, and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there was no all point service check given me, only a verbal it all looked good. Over a 2hr wait even with schedule d appointment More

Good job as always. Highly recommend Sands. Tim is always very helpful and very keen to ensure things are done correctly. Highly recommend Sands. Tim is always very helpful and very keen to ensure things are done correctly. More

Ken did an excellent job with the time management of my repairs, he took car wife all of my needs and kept it affordable for me like he said he would. I had a great overall experience working with Ken. repairs, he took car wife all of my needs and kept it affordable for me like he said he would. I had a great overall experience working with Ken. More

Robert always gets my Tahoe in and back out quickly! He communicates effectively so I always know what to expect. He communicates effectively so I always know what to expect. More

Service advisor nice. Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of Forgot to reset my fuel filter light. Which scares me if they even changed it…it’s hard to trust dealers because service is where they make a lot of their profit. More

Henry is my go to service advisor. He is very good at his job and is excellent to work with He is very good at his job and is excellent to work with More

Everything seem good except the pricing, customer service with the advisor was good and well explained, with the advisor was good and well explained, More