Sands Chevrolet - Surprise

New Car Service (6500 miles) I filled in Sands Chevrolet Service request online about a week in advance for Tuesday, 27 June 2017. The appointment time was for 7 am. Upon arriva I filled in Sands Chevrolet Service request online about a week in advance for Tuesday, 27 June 2017. The appointment time was for 7 am. Upon arrival, the service representative greeted me. I indicated that I had an appointment through the Sands Service web interface. He looked it up and told me that there was no record of this appointment. He also told me that he has had nothing but problems with this method of making an appointment and that it was a royal pain in the a..... ... this was the second time that this stupid method had failed me ... so ... I had no appointment!!!! So much for your website, Sands Chevrolet. Then, when he checked the mileage, the service rep indicated that it was too soon to change my oil. He indicated that I should wait for at least 5000 miles between oil changes. This was in direct contradiction to what your service rep management told me ... specifically, Corvettes need to have their oil changed every 3000 miles due to the dust in the air and the nature of the vehicle (.e.g. Corvette). I thought you had corvette specialists at your service center ... I am beginning to wonder now if anyone there knows what they are talking about ... Freeway Chevrolet runs circles around you and I am considering going back to them !!! Third, it seemed to me that the service rep was in a hurry to get me through ... I asked him if he could do a hand wash ... he said ... maybe if I have enough young staff to do it ... when I picked up my vehicle, he mumbled something like, I owe you a car wash ... The bottom line is that I am not happy at all with your service department ... especially after buying a $100K vehicle and then receiving the above crap !!!!!!!!!!!!!!!!!!! As an addendum, please rest assured that Blair Wiles and Natalie Konietzka had nothing to do with the above discrepancies ... I put their names on this review as I know it would get their attention and maybe, just maybe, something would get done ... More

Service Very happy with the service.mr Jacob is a very good man and a good friend.i be back for the the service.thank you mr Dov. Very happy with the service.mr Jacob is a very good man and a good friend.i be back for the the service.thank you mr Dov. More

Short notice service I can't say enough about the service department, so helpful and courteous. Thank you Brian G. Such a professional and very personable. Thank you and I can't say enough about the service department, so helpful and courteous. Thank you Brian G. Such a professional and very personable. Thank you and I will recommend everyone I know to these all stars. More

Always taking care of the customer! Robert is the reason my family goes to Sands. The news isn't always good on our paid off 2011 Equinox when we go to get an oil change, but the servic Robert is the reason my family goes to Sands. The news isn't always good on our paid off 2011 Equinox when we go to get an oil change, but the service is impeccable. More

Great service I always get great service at this dealership. Robert Wolf is my service advisor and always takes good care of me and my vehicles I bring in. I have n I always get great service at this dealership. Robert Wolf is my service advisor and always takes good care of me and my vehicles I bring in. I have not purchased from Sands have only used their service dept. but so far no complaints. Thanks for great service Sands. More

Great Experience I put in a Credityes request and not more than 5 minutes later I got a call from Blair. I explained my situation and he said He would do everything he I put in a Credityes request and not more than 5 minutes later I got a call from Blair. I explained my situation and he said He would do everything he could to help. Then 2 hours later I was driving home a new Chevy Cruze. Yeah...I will be back again More

Quick and simple Once again, Robert in-service got us through my daughters issue seamlessly. You will not find a better, Well rounded, and extremely knowledgeable hum Once again, Robert in-service got us through my daughters issue seamlessly. You will not find a better, Well rounded, and extremely knowledgeable human being to deal with than Robert. It's nice to find a repair facility that has people you can trust especially when it comes to your family's vehicles More

Oil Change Great Customer service Michael was great he went over everything with me set my next appointment for Transmision Flush. A nice guy out in Front got me Great Customer service Michael was great he went over everything with me set my next appointment for Transmision Flush. A nice guy out in Front got me a cold water. More

very organized and great service. very pleased Thanks!. pulled into the service center and was approached immediately by service workers. they took over from there as we were treated to drinks and refreshme pulled into the service center and was approached immediately by service workers. they took over from there as we were treated to drinks and refreshments while we waited for our car to be serviced for oil change. took less then an hour and we were on our way. we were given a complete description of what was done to our car. cant ask for any better then that. Jake was awesome. More

went in for a noise that was coming from the hood of the car My visit was great! Michael Jajou is awesome! He always takes care of my baby Shakira chevy 13' Camaro! If anyone is needing car service i would defin My visit was great! Michael Jajou is awesome! He always takes care of my baby Shakira chevy 13' Camaro! If anyone is needing car service i would definitely recommend Michael! More