Sands Chevrolet - Surprise

Initially fine, but I'll never go back. they don't care. So initially everything was fine with the purchase. My salesman told me that I would have a follow up called a pitstop if anything was going on with So initially everything was fine with the purchase. My salesman told me that I would have a follow up called a pitstop if anything was going on with the car that they could check it out. Well that never happened I never heard from him again after I left. he told me when I left the dealership that one of my key fobs didn't work and they would replace the battery on the pitstop. Soon after I left one of the hubcaps fell off the car and the front speaker was blown something i initially didn't notice. I was also told that I would be able to recover my towing lock, hitch, and ball off my trade-in vehicle (it's gone now). So after 3 weeks I reached out to my salesman who said he'd get right on it and they'd he would get me scheduled and get back with me. Nothing for 2 weeks. So I reached out to him again and again they said they would get with me and never did. I waited 1 more week called him back and he said there was nothing he could do and I need to talk to the manager, OK so I've tried calling the manager three times now Plus left messages at reception and he's never there and I asked for a callback I never received one. So now I have a car missing a hubcap with a blown speaker a key fob doesn't work and I'm out about 70 bucks for my towing equipment off my trade-in .they won't respond to me, in fact the only way I got a response from them one time it was to submit a request for a new car purchase. Yeah they'll call you right back for a sale opportunity but not for following up. Don't go to this dealership I'll never go again. More

car battery service Victor Morales has given me a quick services to get a new battery replacement in for my car. Then I am off ready go to my work. Victor Morales has given me a quick services to get a new battery replacement in for my car. Then I am off ready go to my work. More

Service Department I want to Thank Victor Morales for his outstanding support and Excellent service that he and his team provided. He made my service experience smooth I want to Thank Victor Morales for his outstanding support and Excellent service that he and his team provided. He made my service experience smooth and painless. I also want to thank the mechanics for Honest work and keeping my vehicle in excellent running condition. This crew should be Commendated for providing Integrity, Honesty, and Service Before Self. Thank You and keep up the outstanding job!! More

Very courteous Service was great. Sales was terrible. I was inside and outside looking at a Z06 Corvette for 40 minutes and not one sales ask me if I needed anything Service was great. Sales was terrible. I was inside and outside looking at a Z06 Corvette for 40 minutes and not one sales ask me if I needed anything. I took pictures and sent them to the wife and she likes the color. Very said you stereotype your customers. I am going to be buying a Corvette in the next 12 months but highly unlikely it'll be there. I want one to drive while we're in Arizona for the winners More

Trust was questionable The work requested and paid for was not done. After placing a phone call, a return to the dealership was completed to discuss with the service advisor The work requested and paid for was not done. After placing a phone call, a return to the dealership was completed to discuss with the service advisor. As the original service took longer than normal, a refund was requested. More

Overpriced Bought the truck less than 2 months ago transmission went out told sorry no warranty but would fix for cost 3600.00 cost lmao can order GM reman from Bought the truck less than 2 months ago transmission went out told sorry no warranty but would fix for cost 3600.00 cost lmao can order GM reman from GMC for 1500.00 can buy one local from reputable rebuilder for 695.00 bottom line you don't have to screw everyone everytime I was you loyal customer with 5 new car purchases and 1 used sorry taking business somewhere else ps when I decided to go elsewhere because of the "cost pricing " was charged 150.00 More

Awesome Sales Rep. David Gonzales my sales Rep. Was very knowledgeable and helpful to choose a new vehicle suitable for me. Also the entire staff that associated with me David Gonzales my sales Rep. Was very knowledgeable and helpful to choose a new vehicle suitable for me. Also the entire staff that associated with me were kind and courteous, not pushy. I had a great experience and drove off in a new 2017 Traverse. More

Service rep was excellent. Excellent service. I was dropped off and was picked back up. I would recommend all of my family and friends to come there for all of there vehicle nee Excellent service. I was dropped off and was picked back up. I would recommend all of my family and friends to come there for all of there vehicle needs. This is the only place, I have taken my car to since relocating here. The service representative Jean is always kind and polite, accept for replacing the molding on the roof of my car after I meant to her about it when I only had 30,600 so miles on it. More

Very friendly Everyone was very nice and helpful and treated me like a friend and listened to my true needs and let me know what all my options were and didn't give Everyone was very nice and helpful and treated me like a friend and listened to my true needs and let me know what all my options were and didn't give up until we found the right vehicle for me More

Title of review I was happy they washed my vehicle, the first visit at your service center they didn't offer that to me. Since dealing with Jean every time I have co I was happy they washed my vehicle, the first visit at your service center they didn't offer that to me. Since dealing with Jean every time I have come back she has taken care of it. More