Sands Chevrolet - Surprise

Consumer Fraud I brought my Chevy Express camper van to Sands Chevrolet for an oil change. I was told that I have a steering gear leak and that it is a major issue a I brought my Chevy Express camper van to Sands Chevrolet for an oil change. I was told that I have a steering gear leak and that it is a major issue and would cost many hundreds of dollars. As I am a senior citizen traveling alone around the country I wanted it taken care of immediately. I do have an extended warranty and then gave the information to the service writer. Luckily the insurance company was closed for a snow day. I couldn't stay in Arizona and went to a Chevy dealer in Nevada at my next stop. I was told there was NO LEAK anywhere. I did pay $100 for the diagnostic visit to learn I was being ripped off by Sands Chevrolet. I left telephone messages for the General Manager that were ignored. Now filling complaint with Arizona Attorney General's office. More

Horrible service What can you expect from a place that runs of all commission, the min you tell them you don’t have the funds to get the repairs done right then and th What can you expect from a place that runs of all commission, the min you tell them you don’t have the funds to get the repairs done right then and there after you already pay for a full inspection. They turn completely rude and disrespectful. Avoid dealerships period folks go to your local mechanics and provide them business instead of these crooks! More

Oil change was done. Price was slightly more than I had anticipated. We now have been having an oil spot under the car. Was not present before oil change was done. Price was slightly more than I had anticipated. We now have been having an oil spot under the car. Was not present before oil change More

awesome service and very timely Service person was very nice and personable. the called me promtly and was able to meet my needs and that's what I look for in a service department Service person was very nice and personable. the called me promtly and was able to meet my needs and that's what I look for in a service department More

quick service brian was upfront and easy to work with.. i have never been in and out of a dealership so quickly. I highly recommend sands in surprise brian was upfront and easy to work with.. i have never been in and out of a dealership so quickly. I highly recommend sands in surprise More

I got the car I wanted Color and style was found exactly what I wanted Zach was patient with my emotional state of mind when trading my Cadillac CTC helped me set up feature Color and style was found exactly what I wanted Zach was patient with my emotional state of mind when trading my Cadillac CTC helped me set up features More

They want to please the customer Not our favorite thing to do is to purchase a vechicle somehow it wasn’t has painful has pasted experience, they are willing to look at other options Not our favorite thing to do is to purchase a vechicle somehow it wasn’t has painful has pasted experience, they are willing to look at other options to please the customer which is refreshing! More

Promise to have it fixed for a certain price Wanted more money than I thought was worth it. Said I can get another 100.000 more miles out of the truck and said that the truck is a solid engine Wanted more money than I thought was worth it. Said I can get another 100.000 more miles out of the truck and said that the truck is a solid engine More

Tire fix Went in to have my tire fix and in no time my tire was fixed. I was surprised how fast it was! Thank you for. Went in to have my tire fix and in no time my tire was fixed. I was surprised how fast it was! Thank you for. More

Very satisfied Justin went out of his way to make sure Everything was ok very helpful getting a loaner care. Keep me in formed while car was in the garage Justin went out of his way to make sure Everything was ok very helpful getting a loaner care. Keep me in formed while car was in the garage More