Sands Chevrolet - Surprise

Best dealership service in Phoenix metro! Jean Jajou has been our trusted service agent for over 10 years on our GM vehicles. She assisted my husband and I at Sands Chevrolet with after marke Jean Jajou has been our trusted service agent for over 10 years on our GM vehicles. She assisted my husband and I at Sands Chevrolet with after market add on for our truck and helped me with a great extended warranty on my vehicle. She explains all service items clearly and helps her customers get the best service possible. More

Great customer service For the first time in our life a no pressure sales approach, The staff was great the price was fair I would highly recommend this dealership For the first time in our life a no pressure sales approach, The staff was great the price was fair I would highly recommend this dealership More

NOT your typical dealer service shop: HONEST, FAIR and GOOD I can't say enough about the high level of customer service and workmanship that I have enjoyed at Sands Chevrolet in Surprise for the past 8 years. I can't say enough about the high level of customer service and workmanship that I have enjoyed at Sands Chevrolet in Surprise for the past 8 years. Everyone that I have had the pleasure of dealing with from the Service Manager Steve, to service consultants Brian and Victor, these are some of the most honest people you'll ever meet in working with a dealer's service department. I tell people all the time that this is NOT YOUR TYPICAL dealer service department and they have earned that reputation with me again and again consistently over the years with both trucks and cars. They should be made the industry standard that all other dealer service departments strive to achieve. More

Service observations. Please call me for a detailed explanation. I don't wish to take the time to type it out here because I find these surveys usually don't go anywhere. I Please call me for a detailed explanation. I don't wish to take the time to type it out here because I find these surveys usually don't go anywhere. If you are truly interested in my feedback, call me at (602) 538-7275 and I will be happy to explain everything. Thank you. More

Flat tire First, I did not know that the Equinox purchased from Sabds was under a roadside warranty. I was prepared to use my own roadside service ( which can a First, I did not know that the Equinox purchased from Sabds was under a roadside warranty. I was prepared to use my own roadside service ( which can always take up to 2 to 3 hours for them to get to my car ) to change a flat tire and drive to Firestone, Discount Tire or someplace to have the tire repaired so I was quite surprised when I found out that my car was still under warranty for repairing the tire at Sands second I was completely overwhelmed with the General Motors roadside service Because I was told the roadside service would be at my house in 10 to 15 minutes in my entire life no roadside service has ever come as quickly or has made a promise to be there that quick Sure enough he was here in 15 minutes and gone in five all I had to do was get in my car and drive to Sands where my tire was repaired and returned to the car along with a nice car wash so what started out as a very confusing day turned out to be a good experience thank you Sands and Justin More

Service Excellent service from Ken thank you very much for taking care of my car issue's and listening to me as a customer and listening to my concerns. They Excellent service from Ken thank you very much for taking care of my car issue's and listening to me as a customer and listening to my concerns. They also took the time to wash my car that was very nice More

Awesome Service. Ken is a good advisor.. He did a fantastic job explaining thing that need to be taken care of in my truck. Great job... great service.. Ken is a good advisor.. He did a fantastic job explaining thing that need to be taken care of in my truck. Great job... great service.. More

Henry is the best! Sands Chevrolet is a great place to get a vehicle serviced. I recommend Henry because of his exceptional customer service. He always seems to finds a Sands Chevrolet is a great place to get a vehicle serviced. I recommend Henry because of his exceptional customer service. He always seems to finds a way to exceed my expectations. More

repair Thank You Cliff and bodyshop personal, and Jake he's the one that always takes care of my car. They are awesome. Thank you all Thank You Cliff and bodyshop personal, and Jake he's the one that always takes care of my car. They are awesome. Thank you all More

Brian got it taken care of I took my issues to my new CSR. I clearly explained the issues I was having and he did what he needed to do (go straight to the GM rep with pictures) I took my issues to my new CSR. I clearly explained the issues I was having and he did what he needed to do (go straight to the GM rep with pictures) to get my main concern addressed. More