Sands Chevrolet - Surprise

Used car purchase Mike has always been my "go to" sales rep. Thanks for taking the time to keep me an informed consumer and making my purchase easy Mike has always been my "go to" sales rep. Thanks for taking the time to keep me an informed consumer and making my purchase easy More

Service Price I recieved excellent service but I feel the price for service was out of the ballpark. I was charged 75 dollars to be told that my coolant reservoir t I recieved excellent service but I feel the price for service was out of the ballpark. I was charged 75 dollars to be told that my coolant reservoir tank was cracked. From what I remember, it originally was going to be 150. I was going to be charged so much for something I did myself at home in 15 minutes. Not to mention, that I drove my car home not knowing the bolts holding my coolant reservoir tank were not even fastened. I was advised to buy a new cap with the new tank and the old cap fit fine to the new tank. Was I tricked into buying this without really needing it? I was also told my coolant needed to be flushed because it was dirty but when I changed it, it looked clean. Was I almost tricked into paying to have it flushed? Never the less I am not a mechanic so I will not judge so harsh but these experiences raise my curiosity on what this service department is about. I wonder what the naive and elderly are charged for services here. More

Outstanding service and communication Great service. Great communication. Car washed and cleaned when we picked it up. I would highly recommend Sands Chevrolet for anyone requiring servic Great service. Great communication. Car washed and cleaned when we picked it up. I would highly recommend Sands Chevrolet for anyone requiring service on there car. More

Excellent in every way All checks were done promptly. They then took time to teach me things I did not feel I fully understood I am moving out of the State so the extra t All checks were done promptly. They then took time to teach me things I did not feel I fully understood I am moving out of the State so the extra they put in was really appreciated . More

Outstanding! The entire process was smooth and transparent. Every person we came in contact with was helping to make our experience better. After deciding to purch The entire process was smooth and transparent. Every person we came in contact with was helping to make our experience better. After deciding to purchase Ryan in finance made quick work of his presentation and we felt positive the entire time. Plus there was never a feeling they were trying to trick us. Totally up front and felt he was willing to help us in any way he could. We are so glad we found Sands Chevrolet in Surprise! More

Dissatisfied Did not complete work that I requested. I told his to refer to TSB # PIT5429. The vehicle was not repaired per that bulletin. The vehicle is a CPO wit Did not complete work that I requested. I told his to refer to TSB # PIT5429. The vehicle was not repaired per that bulletin. The vehicle is a CPO with the 1 yr bumper to bumper warranty. He told me I had an extended warranty and the other things were not covered. I tried to explain to him that it is CPO with a bumper to bumper warranty and he did not agree. Then he call me a few hours after dropping the car off and he tried to sell me a $4500 extended warranty. I tried 4-5 times after we spoke to get a hold of him over the phone to check the status of my vehicle I never got a hold of him. Then when I finally went to see if my vehicle was finished he was not at his desk and I waiting for him for 40 minutes. I picked up my vehicle and they replaced the left front strut and the body strut tower is all scratched and bent up. I will not be taking my vehicle back to this service department and especially to this service advisor. More

Easy no pressure Rob made us feel right at home and made buying a car a pleasure. I was never rushed or pressured to make up my mind on what was best for me and my fam Rob made us feel right at home and made buying a car a pleasure. I was never rushed or pressured to make up my mind on what was best for me and my family. More

long wait time Good experience building and restrooms were very clean over two hour wait for just an oil change thought that was a bit ridiculous people we're kind o Good experience building and restrooms were very clean over two hour wait for just an oil change thought that was a bit ridiculous people we're kind of friendly More

Service I came for a recall and oil change. Jake Friederg was very professional and knowledgeable, service was great. I would recommend this center for servi I came for a recall and oil change. Jake Friederg was very professional and knowledgeable, service was great. I would recommend this center for services. More

On time and done correctly I got a recall for my 2014 SS. I took in in for an inspection then back in a few days for the repairs that took 6 hrs. They made arrangements to bring I got a recall for my 2014 SS. I took in in for an inspection then back in a few days for the repairs that took 6 hrs. They made arrangements to bring me back and forth form my home using Uber. The repairs were done correctly and the transportation by Uber was very good. More