Sands Chevrolet - Surprise

BEWARE OF THIS DEALERSHIP!!!!!!Q! BEWARE!!! The worst experience I`ve ever had hands down the sales manager by the name of Paul Waskom was by far the worst person I have ever encounter BEWARE!!! The worst experience I`ve ever had hands down the sales manager by the name of Paul Waskom was by far the worst person I have ever encountered, he was rude, talked down to me and obviously did not care. I do not know how this so called man is still employed there. After doing a little investigating I have found out that his employees do not like him but instead fear for there jobs and this is standard practice with him. I have numerous relatives and friends in the area and because of this incident I can guarantee none of them will ever visit this dealership More

Internet Conversation with Sands Chevrolet at Surprise November 24, 2018 Internet Conversation with Sands Chevrolet at Surprise 12:40Sands Chevrolet at Surprise Hi! What can I help you with today? November 24, 2018 Internet Conversation with Sands Chevrolet at Surprise 12:40Sands Chevrolet at Surprise Hi! What can I help you with today? 12:40Chat 3124 I WANT TO LEASE THIS SUV. 12:40Chat 3124 CATHY 12:40David Glutz Ok 12:41David Glutz This is David Glutz Jr at your service Mam 12:41David Glutz We have great Black FRIDAY leases available and Banks on site this weekend 12:42David Glutz You can reach me DIRECTLY on my cell phone at 602.653.**** 12:42Chat 3124 THIS WILL DO TO START. 12:43Chat 3124 IF IT'S WORTH MORE THEN WE'LL TALK. 12:44Chat 3124 I HAVE A 2015 THAT I LEASED FROM SANDS THAT IS COMING DUE. 12:44David Glutz Perfect as GM has an early bird return going now. So it is possible for you to trade out 12:44David Glutz Are you by any chance a COSTCO member 12:46David Glutz You will get SUPPLIER pricing then for sure 12:46Chat 3124 NO. LOYAL GM CUSTOMER. MILITARY ID. SENIOR. SAMS' CLUB. AAA. 12:46David Glutz We go out of our way to take care of Military and thanks SOOOOOOO much for serving 12:46Chat 3124 ALSTATE. 12:47David Glutz Perfect 12:47David Glutz When did you want to come in and see me David Glutz Jr 602.653.****. 12:48Chat 3124 NO NO NO DEAL FIRST. TALK LATER. 12:48David Glutz Ok i will have Shuan Contact you and do the deal over the phone. Shuan Disney Internet Director 12:50Chat 3124 I WANT TO LEASE THIS SUV. I WANT TO KNOW THE OUT THE DOOR FIGURES. THE INTEREST RATE, THE SALE PRICE, THE RESIDUAL VALUE, ETC. 12:50David Glutz I need the vin number and lease payoff for your trade and i will have Shuan work it up 12:51David Glutz What phone number shall i have Shuan call you on 12:53Chat 3124 12:54Chat 3124 16843.75 12:55Chat 3124 HER INTERNET WORKS RIGHT 12:55David Glutz Ok we are working it up now Cathy 12:57Chat 3124 SEE I'M OUT AT ONE YOUR COMPETITORS BLANKSHIPS. 12:57Chat 3124 BUT I THINK SANDS CAN IS A MUCH BETTER DEALERSHIP. 12:58David Glutz Get their best price and bring it here and you will get the Red Carpet treatment for being a returning customer. I would have given you the best deal whether you were at my competitors ors not 12:58David Glutz Then why didnt you come in and see us im confused 12:59Chat 3124 SO I DECIDED TO PUT THEM ON HOLD. 12:59Chat 3124 BECAUSE I SAW CHEAPER PRICES ON THE INTERNET. 13:02Chat 3124 THE LAST COUPLE OF TIMES I LEASED WITH SANDS I PAID MSRP. 13:03David Glutz YOU wont this this I PROMISE 13:03David Glutz Please let me make it easy for you and i promise i will treat you like FAMILY 13:04David Glutz You will never want another salesman other than me again. Im not kidding 13:04Chat 3124 BUT I HAVE BEEN READING MORE ABOUT LEASES AND FOUND THAT I WAS DUMB FOR DOING THAT. 13:05Chat 3124 SO I NEED TO ASK A LOT MORE QUESTIONS. AND I THINK THE INTERNET IS THE BEST TO THAT. 13:06David Glutz Return customer VIP pricing under invoice no hassles GUARANTEED 13:08Chat 3124 SO LETS START TALKING SOME REAL NUMBERS. 13:08David Glutz I am ready to answer any and all of you questions 13:09David Glutz Shuan has tried calling you several times to answer ALL your questions 13:12Chat 3124 ONE I WANT TO CONFIRM ABOUT THIS 2019 IS THAT IT MUST HAVE POWER LIFT BACK HATCH. CORRECT.? 13:12David Glutz GM pays off your lease with the pullahead program. Then on the 2019 you have $3649 due at signing and $199 a month for 36 months. How does that sound Cathy? 13:13David Glutz I will check to see if it has the power liftgate now 13:13Chat 3124 NO! 13:15David Glutz What does not work for you 13:15David Glutz Is it 199 a month or the 3649 at signing? 13:18David Glutz pull ahead program is the best 13:19David Glutz you can only get it at the dealership you purchased your original lease. 13:20Chat 3124 GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 13:21David Glutz sounds reasonable. Because you a returning customer you will also get the loyalty benefits as well. I really need you to come in and I can have everything sorted out very quickly and easily, with the best price available. Are you a Costco member? 13:23Chat 3124 EARLIER, I AM NOT. BUT I DO LOTS OF OTHER AFFILIATIONS ABOVE. 13:29Chat 3124 SO DID WE MAKE SURE IT HAS POWER LIFT GATE 13:30David Glutz Im pulling the key and am going to run out on the lot and check for you Cathy. In the meantime I KNOW WE have one. We have a huge inventory 13:31Chat 3124 I'LL WAIT 13:41David Glutz Yes it does have a POWER LIFTGATE Cathy 13:41Chat 3124 GOOD 13:44Chat 3124 OK SO CAN YOU DO THE SALE PRICE? 13:52David Glutz Yes Mam 13:55David Glutz like I said 12k a year with 0 down at around 325 is doable. Can I invite you to come in and make it a reality for you? 13:57David Glutz your paying 381 month now correct? 13:59David Glutz Hello? 14:00Chat 3124 WHAT I NEED TO KNOW (DO A WORKSHEET). WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 14:02Chat 3124 ALSO I NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT. 14:05Chat 3124 GIVE ME THE NUMBERS I CAN PUT THEM IN MY CALCULATOR AND SEE MY MONTHLY PAYMENTS. 14:05David Glutz Didnt you say you wanted $325 14:05David Glutz I can get there easily 14:05David Glutz getting the residual now 14:06David Glutz its the most aggressive lease EVER on an Equinox Cathy 14:07David Glutz Well you will not be paying MSRP and i can get to the 14:07Chat 3124 YES PAYING 381 ALSO PAID MSRP, DUMB! THAT IS WHY I WHAT DO THAT AGAIN! 14:08Chat 3124 THIS WHY I'M MAKING YOU WORK FOR IT TODAY. 14:09Josh Leader Hi Catherine, Josh Leader here. I run the internet dept for both our chevrolet stores. I worked up the national lease for you and can get you to 325 including all taxes and fees with the drive off of 1000. 10k per year. Anything else will obviously change the perameters 14:12Chat 3124 DON'T BE SILLY KNOW. WE HAVE COME A LONG WAY IN THE LAST HOUR OR SO. GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. 14:13Chat 3124 I UNDERSTAND THE FEES. 14:13Josh Leader that lease does not include taxes, plates and dealer fees. it also is a basic LT not the one you picked out. the lease I quoted you is the exact vehicle you want. It would be a lot quicker for you and I to have a phone conversation, information gets lost in text translation. call me 623-455-**** 14:14Chat 3124 WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? 14:14Josh Leader so i take it you don't want to have a phone conversation with me? 14:15Josh Leader https://ccsms.us/kh06fluL 14:15Josh Leader just sent the link to the one I'm giving you quotes on 14:15Chat 3124 AND I'M INTERESTED IN THE ONE I'M INTERESTED. 14:17Josh Leader https://ccsms.us/C9km1S2f 14:17Josh Leader there's a link to the lease ad 14:19Josh Leader im happy to explain the national lease ad line by line, but cannot do it via chat, i can on the phone if you have the special i just sent to you pulled up on the computer. 14:20Josh Leader 623-455-**** it will ring the dept and have my staff transfer you to me at 2704 14:22Josh Leader why don't you keep the numbers to yourself and see what they text you. 14:23Chat 3124 OK,THEN I GUESS I'LL TAKE SANDS LEASE TO THE OTHER BLANKSHIP AND START DEALING WITH THEM EVEN THOUGH THEY ARE FURTHER DOWN THE ROAD. 14:25Josh Leader If you want to go to Gateway or autonation more power to you. I've done everything you asked me to. good luck getting figures from them over a chat. apples to apples comparison. they won't give you a quote on the chat like we did for you 14:25Chat 3124 HAVE NICE DAY 14:25Josh Leader this deal expires today 14:28Josh Leader so does getting figures and then threatning me by saying your going to take them to a competitor that won't give them to you. I reached your payment, not sure where i'm missing you on the deal 14:28Chat 3124 BY THE WAY THAT S**T PI**ES ME OFF! 14:29Josh Leader have a great day, I wish you a very pleasant Holiday season. I'm offering you the deal you're asking for. 14:32Josh Leader It's how you're reading the text, it's why I wanted to have a phone conversation. i have nothing but a smile on my face. my feelings won't be hurt if you don't buy at these figures, the reason I jumped in and took over this chat is because you're a repeat customer and I wanted to cut to a great deal for you. 14:34Chat 3124 SEEMS VERY RUDE TO USE THE ULTIMATEM ON REPEAT LEASE CUSTOMER. 14:35Josh Leader no ultimatum, i'm not into pitting my figures against my competitors, especially when you are a "repeat" customer. I have incentives for today i am using to make this happen. 14:37Josh Leader you don't eve have enough respect for me as a repeat customer to have a phone conversation. I've been selling cars for 21 years and all my repeat customers have no problem calling me. You would've been here already and headed home with the new Equinox if you called probably. 14:39Josh Leader Like I said Catherine, Have a wonderful Holiday season. If you want to take advantage of this super lease special, you know how to get a hold of us. Josh, Shaun or David. Thank you again for chatting. 14:47Chat 3124 LIKE I SAID. THESE ARE THE THINGS I WANT TO KNOW! WHEN SANDS IS READY TO DEAL YOU CAN SEND THESE RESPONSES TO GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT. WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? More

Pleasantly surprised !! Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from the rear, I took it to Sands in Surprise and met Ken Ashby, a seasoned Service Writer. We decide to change all fluids, align all 4 wheels and connect a battery tender connection. Ken knew a possible cause of the rear noise and offered dealer coupon pricing with a hand wash. When I picked it up, 2 services were missed. Ken made up for the error to my benefit. At this time, the rear end noise is gone as he predicted. Further, while the convertible was there overnight a severe hail storm occurred. My car was moved indoors averting damage. Needless to say, Ken earned my repeat business. If there was any negative, I would say the dealership online service appointment self scheduling program is a farce. I used it twice and in both cases it took much longer to have the car actually being serviced. Although the Lyff ride home was appreciated. Final thoughts to dealership: Make bottled water available to customers rather than hiding it & fix the large TV sound system then ask employees to not continually adjust sound up & down. Three and half hours of this while waiting is annoying. Thanks Ken, in my judgement, you are an outstanding employee working in my behalf. Lou More

Great Experience! We just bought a new truck from Rob Donlevy. Was an awesome experience and great deal. Salesman was very professional and honest and easy to work with We just bought a new truck from Rob Donlevy. Was an awesome experience and great deal. Salesman was very professional and honest and easy to work with. Highly recommend Rob from Sands More

Bait & Switch Stay away from this place! They don't care about customers and will do anything to get you to buy a car. They all smile and are friendly, but they a Stay away from this place! They don't care about customers and will do anything to get you to buy a car. They all smile and are friendly, but they are vipers! We went through the process to purchase a new car. The color we wanted was at another dealer, Matt - a sales manager, said he contacted the other dealer and they would swap cars on Monday (we went in on Saturday). We gave the down, signed the docs and were told to expect a call Monday morning to ETA on delivery. At 1:30 on Monday, I call and get the run around and ended up talking to Paul who is Matt's boss. He said he was working on it and would get back to me. Around 6 pm I find out the car we purchased was sold to someone else, but there was a more expensive car in CA that was the color we wanted. No ETA on delivery. This is classic bait and switch! More

Blair Is The Man It was an absolute pleasure working with Blair Wilkes on our recent car buying experience. Blair was very professional and patient throughout the who It was an absolute pleasure working with Blair Wilkes on our recent car buying experience. Blair was very professional and patient throughout the whole process. He listened to every reasonable and unreasonable offer we made. In the end we left the dealership with a new Colorado, feeling good about the deal he helped us secure. We obviously worked with other people during the whole process but Blair is the only one that gave me a good feeling throughout the whole buy. More

Purchased a 2018 Camaro I’m writing this review a few months after my purchase but still wanted to say Caleb Bulawa at Sands Surprise was GREAT ! He was able to help me get t I’m writing this review a few months after my purchase but still wanted to say Caleb Bulawa at Sands Surprise was GREAT ! He was able to help me get the car I wanted in the color I wanted at the price I wanted. THANK YOU CALEB ! & thanks for your help with my 2018 Chevy Camaro ! More

Ask for Blair! Long story short...understanding the purchase of a new vehicle is a long process with the obvious negations, Blair was amazing in his patience in de Long story short...understanding the purchase of a new vehicle is a long process with the obvious negations, Blair was amazing in his patience in dealing with myself and my brother via text through out the purchase. Everyone was very attentive and kind. More

CAVEAT EMPTOR! A year ago I purchased a 2008 Hyundai Sonata from Sands Chevrolet. The road testing of the car and settling on the base cost of the vehicle took a bi A year ago I purchased a 2008 Hyundai Sonata from Sands Chevrolet. The road testing of the car and settling on the base cost of the vehicle took a bit over 45 minutes. We were very happy and sure of our decision! The financial aspects of the sale took the next 5 hours. We came to the dealer with a downpayment and even a pre-approval for the loan. The finance person, Mike, who we found was since then dismissed, kept telling us he could get us a "better rate". I gave him our $700.00 down payment (about 10%) and he went to work. He kept leaving to "check something". We were given papers to look over and he came back with "another better" offer. This went on for some time. After the fourth "better offer", we agreed, and then, low and behold, he told us no down payment was needed and proceeded to get a refund (which added ANOTHER 30 minutes). He went to add insurance for the mechanical aspects, life insurance for the loan, extended warranty (which, when I tried to use it ended up not covering what was needed) and GAP insurance, which we prefer to have on our major car loans based on a previous experience). Well, 6 months later, I was rear ended on I-10. Worked with our insurance, Geico, and the other guy's insurance, Legacy (that is another whole story.). We got to the point of the GAP only to find out that the extras of the insurances, including the gap, meant that the total finance of the car was greater than the guidelines for the gap was such, that I ended up with a great deal of money left to cover my loss. Now here is the kicker. IF Mike had taken our deposit, we would have had our total loss covered. The whole financing process ended up, to us, as hours of bait and switch. In the end of the process, by the next day, we discovered: We did not have a copy of the loan documents (had to go back to get them) and did not have a few other papers, including the disclosures about GAP, including their limitations, all we got was a pamphlet on why GAP is good to have. We were promised to get a copy, but out of need became out of mind. When it came to make our first payment, we found out from the lender the needed information was not send out because Mike did not do something on his end. We also never got a full disclosure on the extended warranty, so I did not know something was not covered until I got there to have the work done. In short, we got our copy of our bill of sale, copy on the mechanical warranty, the NAME of our loan company, a sales brochure on the GAP and it was all stuffed into a regular envelope. When I went to the dealership to have the mechanical policy cancelled, I brought up all of the problems with the financing at the time of sale, including failure to give disclosures. No sympathy just a dismissive, well we got rid of Mike because "he pulled of stuff like that all the time", followed by another dismissive "well, there is nothing we can do about those mistakes now". Then I was basically told to leave as they were very busy and had a lot of sales to finish! By contrast, the dealer where we purchased the replacement care, made sure we received everything missing from Sands and even a greater sense of transparency in every aspect of the sale. They had a checklist before we were handed the paperwork! So, I think you will understand why we did to even THINK of returning to Sands for the replacement. Seems as if once the sale is made, they have no desire to right the wrongs of their employees. CAVEAT EMPTOR!! Let the buyer beware. Remove review More

CROOKS WITH ABSOLUTELY NO CUSTOMER SERVICE Save yourself time, energy and a huge headache, skip this dealership all together. We have purchased 4 vehicles from Sands in the past. This was one o Save yourself time, energy and a huge headache, skip this dealership all together. We have purchased 4 vehicles from Sands in the past. This was one of the worst experiences I have ever come across. We were looking for a specific vehicle. We were told by not one but two sales people (Jessica Savage & Chris Griffith) that they had 3 and possibly 4 to choose from and come by and look at them. We were then informed that they did not have that specifically (the old bait & switch). Don't get me wrong, I will take responsibility for my part in this, I should have walked away at this point. The biggest mistake and learning point of my life, I did not. The sales person that was appointed to us at this point (Thomas) seemed to be "on our side" (now that the deal is done, we clearly see that is not at all the case). The sales person promised us the moon and all we got was a kick in the teeth. They kept us there after hours with promise of a vehicle that was coming from their other location. We were told it would be 30 to 40 minutes, it was almost two hours. He was also aware that we both had to be at work extremely early. We remained because we were told that our payments would be less than we were making now and that it would be for less months as well (we are actually paying the same amount monthly and for an additional year). We were told that our vehicle would have life insurance coverage for both of us and now we get something from the insurance writer that shows it's only for one of us (even though we both signed the paperwork for the insurance). We were informed that the finance person (Garret) we worked with didn't know what he was doing and was no longer there. We contacted the insurance company we were told that they dealership would have to correct the contract. We contacted the dealership manager Thursday and were told he would check into it and call us back Monday. When he finally called back on Wednesday, he informed us that they could not correct the insurance contract. When I asked for copies of all the handwritten paperwork/promises made, I was told that they do not keep that, that they shred it. If you don't take my advise and skip this dealership, do yourself a favor...1) Don't go after noon on a day you have to work the next day. They will take advantage of you after they have worn you out. 2) Be alert and watch for all of the slide of hands done. 3) Be careful and don't fall for any promises made that are handwritten or verbal. 4) If you trade a vehicle in, go back on their website and look at the pictures to make sure that you personal information does not so up in them. 5) Watch for any handwritten changes that are done after you have signed paperwork. 6) Don't think that what they are telling you is the truth. READ EVERY SINGLE THING WORD FOR WORD. 7) Count your fingers & toes before you walk onto the lot and again when you leave. More