Sands Chevrolet - Surprise

Bait & Switch Stay away from this place! They don't care about customers and will do anything to get you to buy a car. They all smile and are friendly, but they a Stay away from this place! They don't care about customers and will do anything to get you to buy a car. They all smile and are friendly, but they are vipers! We went through the process to purchase a new car. The color we wanted was at another dealer, Matt - a sales manager, said he contacted the other dealer and they would swap cars on Monday (we went in on Saturday). We gave the down, signed the docs and were told to expect a call Monday morning to ETA on delivery. At 1:30 on Monday, I call and get the run around and ended up talking to Paul who is Matt's boss. He said he was working on it and would get back to me. Around 6 pm I find out the car we purchased was sold to someone else, but there was a more expensive car in CA that was the color we wanted. No ETA on delivery. This is classic bait and switch! More

Blair Is The Man It was an absolute pleasure working with Blair Wilkes on our recent car buying experience. Blair was very professional and patient throughout the who It was an absolute pleasure working with Blair Wilkes on our recent car buying experience. Blair was very professional and patient throughout the whole process. He listened to every reasonable and unreasonable offer we made. In the end we left the dealership with a new Colorado, feeling good about the deal he helped us secure. We obviously worked with other people during the whole process but Blair is the only one that gave me a good feeling throughout the whole buy. More

Purchased a 2018 Camaro I’m writing this review a few months after my purchase but still wanted to say Caleb Bulawa at Sands Surprise was GREAT ! He was able to help me get t I’m writing this review a few months after my purchase but still wanted to say Caleb Bulawa at Sands Surprise was GREAT ! He was able to help me get the car I wanted in the color I wanted at the price I wanted. THANK YOU CALEB ! & thanks for your help with my 2018 Chevy Camaro ! More

Ask for Blair! Long story short...understanding the purchase of a new vehicle is a long process with the obvious negations, Blair was amazing in his patience in de Long story short...understanding the purchase of a new vehicle is a long process with the obvious negations, Blair was amazing in his patience in dealing with myself and my brother via text through out the purchase. Everyone was very attentive and kind. More

CAVEAT EMPTOR! A year ago I purchased a 2008 Hyundai Sonata from Sands Chevrolet. The road testing of the car and settling on the base cost of the vehicle took a bi A year ago I purchased a 2008 Hyundai Sonata from Sands Chevrolet. The road testing of the car and settling on the base cost of the vehicle took a bit over 45 minutes. We were very happy and sure of our decision! The financial aspects of the sale took the next 5 hours. We came to the dealer with a downpayment and even a pre-approval for the loan. The finance person, Mike, who we found was since then dismissed, kept telling us he could get us a "better rate". I gave him our $700.00 down payment (about 10%) and he went to work. He kept leaving to "check something". We were given papers to look over and he came back with "another better" offer. This went on for some time. After the fourth "better offer", we agreed, and then, low and behold, he told us no down payment was needed and proceeded to get a refund (which added ANOTHER 30 minutes). He went to add insurance for the mechanical aspects, life insurance for the loan, extended warranty (which, when I tried to use it ended up not covering what was needed) and GAP insurance, which we prefer to have on our major car loans based on a previous experience). Well, 6 months later, I was rear ended on I-10. Worked with our insurance, Geico, and the other guy's insurance, Legacy (that is another whole story.). We got to the point of the GAP only to find out that the extras of the insurances, including the gap, meant that the total finance of the car was greater than the guidelines for the gap was such, that I ended up with a great deal of money left to cover my loss. Now here is the kicker. IF Mike had taken our deposit, we would have had our total loss covered. The whole financing process ended up, to us, as hours of bait and switch. In the end of the process, by the next day, we discovered: We did not have a copy of the loan documents (had to go back to get them) and did not have a few other papers, including the disclosures about GAP, including their limitations, all we got was a pamphlet on why GAP is good to have. We were promised to get a copy, but out of need became out of mind. When it came to make our first payment, we found out from the lender the needed information was not send out because Mike did not do something on his end. We also never got a full disclosure on the extended warranty, so I did not know something was not covered until I got there to have the work done. In short, we got our copy of our bill of sale, copy on the mechanical warranty, the NAME of our loan company, a sales brochure on the GAP and it was all stuffed into a regular envelope. When I went to the dealership to have the mechanical policy cancelled, I brought up all of the problems with the financing at the time of sale, including failure to give disclosures. No sympathy just a dismissive, well we got rid of Mike because "he pulled of stuff like that all the time", followed by another dismissive "well, there is nothing we can do about those mistakes now". Then I was basically told to leave as they were very busy and had a lot of sales to finish! By contrast, the dealer where we purchased the replacement care, made sure we received everything missing from Sands and even a greater sense of transparency in every aspect of the sale. They had a checklist before we were handed the paperwork! So, I think you will understand why we did to even THINK of returning to Sands for the replacement. Seems as if once the sale is made, they have no desire to right the wrongs of their employees. CAVEAT EMPTOR!! Let the buyer beware. Remove review More

CROOKS WITH ABSOLUTELY NO CUSTOMER SERVICE Save yourself time, energy and a huge headache, skip this dealership all together. We have purchased 4 vehicles from Sands in the past. This was one o Save yourself time, energy and a huge headache, skip this dealership all together. We have purchased 4 vehicles from Sands in the past. This was one of the worst experiences I have ever come across. We were looking for a specific vehicle. We were told by not one but two sales people (Jessica Savage & Chris Griffith) that they had 3 and possibly 4 to choose from and come by and look at them. We were then informed that they did not have that specifically (the old bait & switch). Don't get me wrong, I will take responsibility for my part in this, I should have walked away at this point. The biggest mistake and learning point of my life, I did not. The sales person that was appointed to us at this point (Thomas) seemed to be "on our side" (now that the deal is done, we clearly see that is not at all the case). The sales person promised us the moon and all we got was a kick in the teeth. They kept us there after hours with promise of a vehicle that was coming from their other location. We were told it would be 30 to 40 minutes, it was almost two hours. He was also aware that we both had to be at work extremely early. We remained because we were told that our payments would be less than we were making now and that it would be for less months as well (we are actually paying the same amount monthly and for an additional year). We were told that our vehicle would have life insurance coverage for both of us and now we get something from the insurance writer that shows it's only for one of us (even though we both signed the paperwork for the insurance). We were informed that the finance person (Garret) we worked with didn't know what he was doing and was no longer there. We contacted the insurance company we were told that they dealership would have to correct the contract. We contacted the dealership manager Thursday and were told he would check into it and call us back Monday. When he finally called back on Wednesday, he informed us that they could not correct the insurance contract. When I asked for copies of all the handwritten paperwork/promises made, I was told that they do not keep that, that they shred it. If you don't take my advise and skip this dealership, do yourself a favor...1) Don't go after noon on a day you have to work the next day. They will take advantage of you after they have worn you out. 2) Be alert and watch for all of the slide of hands done. 3) Be careful and don't fall for any promises made that are handwritten or verbal. 4) If you trade a vehicle in, go back on their website and look at the pictures to make sure that you personal information does not so up in them. 5) Watch for any handwritten changes that are done after you have signed paperwork. 6) Don't think that what they are telling you is the truth. READ EVERY SINGLE THING WORD FOR WORD. 7) Count your fingers & toes before you walk onto the lot and again when you leave. More

Horrible money hungry I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned man I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned many vehicles and never needed alignments. In addition there sales tactics are pushy and they lie quite often to get you in the door then they say my bad and don’t honor the deal. More

Awesome experience Went to buy a used vehicle and ended up with a brand new one. They ran the paperwork on the used one I liked and found that it would be cheaper in the Went to buy a used vehicle and ended up with a brand new one. They ran the paperwork on the used one I liked and found that it would be cheaper in the long run to purchase a new vehicle. I was there almost 5 long hours, but was out and home by the time I needed to be with a brand new vehicle. More

Absolutely outstanding, easy, and enjoyable. I had been looking for a new vehicle for quite some time; I was driving a 2012 Honda Civic coupe and needed something that was larger and more practic I had been looking for a new vehicle for quite some time; I was driving a 2012 Honda Civic coupe and needed something that was larger and more practical for my lifestyle. I had originally went in with the intent to look at the Chevy Equinox, but it was far too large for my needs! I noticed that they had the Chevy Trax on the lot, and I decided to take a look at it since it was the smaller version of the Equinox. By the way, the inventory is huge, which was a plus for me since I had a variety to choose from. Thomas was very candid with me when selecting a vehicle and made sure that he showed me the vehicles that suited my needs practically. He made sure he understood what I was looking for in my new vehicle, and he gave me the options that best suited that. We test drove the AWD Trax, and I ended up going home with it! He gave me phenomenal deal on my trade-in and on the price of the Trax. As a recent college graduate, buying a new vehicle seemed nearly impossible, but he made it very much possible for me. When it was time to go home with my Trax, Thomas made sure it was immaculate, and he took time explaining all the features of my new vehicle. I couldn't have asked for a better experience. It was quick too! I was in and out within 3 hours--practically unheard of when buying a new vehicle! I can't thank Thomas enough for making my time so enjoyable! Buying a new car should be an exciting experience, and often, it turns into a headache of back and forth between the customer and dealer. This wasn't the case at all for me; I will never buy a vehicle from anywhere else in the future!!! More

Rude Manager Matt I went in after going to another Chevy dealership to see if Sands was possibly more flexible on the price of the car I was looking at. To make a long I went in after going to another Chevy dealership to see if Sands was possibly more flexible on the price of the car I was looking at. To make a long story short. I’m asked by the salesman “what does the number need to be at for you to sign?” I tell him and he comes back with Matt. After the small talk he throws a number my way and I explained that I’m firm on my number. He says I can’t meet you there but can you get closer to me. I told him no and that I was firm once again. This ends with him saying thanks I’ll go get you keys. But he didn’t go get my keys instead he was coming back with another number that wasn’t my number. After again rejecting that offer and asking for my keys to my trade in back, I’m accused of being a liar. Matt’s exact words were “I don’t think you came to buy a car, you wouldn’t buy it even if we went down to what you’re asking”. I said “that’s your opinion” and walked away. They lost a sale because I went back to a previous dealership and bought the car at the number that I asked for it at. It’s my opinion that he had his mind made up about me and decided to judge me instead of working to get down to where I needed the price in order to buy a car. Even if that wasn’t the case you don’t call a customer a liar to their face. I’ll do all I can to make sure my family and friends never go to this business. Matt was unacceptably rude to me his entire vibe was unwelcoming from the beginning. More