Sands Chevrolet - Surprise

Good but not great I dropped my car off for service on a warranty water pump. That portion was fine, they replaced it without cost. However, coolant that was leaking fro I dropped my car off for service on a warranty water pump. That portion was fine, they replaced it without cost. However, coolant that was leaking from the pump soaked the belt which would ultimately cause slipping or as the service adviser put it "squeaking" and they recommend that it be replaced. This would not be covered under the warranty as this item is a normal wear and tear item. Even though their faulty part caused the issue. I figured fine I will pay for the belt if shouldn't cost too much maybe $30-40 plus they already have it apart. Nope, $90. For of the part and labor. It's bad enough I have to pay for a part damaged by their faulty part now in being charged labor for something that has already been removed. In not happy with this. It is not the service writers fault but it is a failure in customer service on the dealerships and/or manufacturers part for not allowing this to be covered under warranty. Especially since it's going to cause the powertrain to not run efficiently with a slipping belt. More

Excellent I'm extremely pleased with the service I received from sands Chevrolet. Everything was perfect. My wife and I will be getting all of our service don I'm extremely pleased with the service I received from sands Chevrolet. Everything was perfect. My wife and I will be getting all of our service done at sands. When it's time for a new vehicle, we will be switching to Chevrolet and buying from sands More

Awesome and beyond expectations Caleb the sales rep was awesome. Not pushy, very knowledgeable and a go getter who was not aggressive. I recommend Sands Chevrolet of Suprise. Everyon Caleb the sales rep was awesome. Not pushy, very knowledgeable and a go getter who was not aggressive. I recommend Sands Chevrolet of Suprise. Everyone was friendly and not pushy. They listened and worked with me to get the car sold. More

Courteous and helpful team Jason took time to sit down and listen to my concerns and address. I contacted him on his day off and he still took time to discuss my issues. He reso Jason took time to sit down and listen to my concerns and address. I contacted him on his day off and he still took time to discuss my issues. He resolved my problem. More

Sales and Service We always find what we need at Sands Chevy in Surprise AZ.. Weather it is a new vehicle or service on our vehicles. They are always willing to do what We always find what we need at Sands Chevy in Surprise AZ.. Weather it is a new vehicle or service on our vehicles. They are always willing to do what ever they can to meet your needs. Thank you Sands. More

In for a factory part gone bad Fixed problem we were having with the car, but a little disappointed that the check engine light is still on. They never even mention it, I feel like Fixed problem we were having with the car, but a little disappointed that the check engine light is still on. They never even mention it, I feel like they should have checked the car throughout to find out why the check engine light is on. More

Timely and efficient Just wanted to recognize Jake Freidberg for his outstanding service and the reason I keep coming back to Sands Chevrolet. He is truly an asset to your Just wanted to recognize Jake Freidberg for his outstanding service and the reason I keep coming back to Sands Chevrolet. He is truly an asset to your company. More

Excellent service Service man was very kind. Gives everything covered under my plan. It didn't take but a few hours to service the Tahoe and they dropped off my daughte Service man was very kind. Gives everything covered under my plan. It didn't take but a few hours to service the Tahoe and they dropped off my daughter and picked her up when the SUV was complete More

NEW TIRES MIKE HOLLY AND JAKE FRIEDBERG WERE EXECELLENT! BEST PRICE IN TOWN GUARANTEED! MIKE WENT OUT OF HIS WAY TO PRICE MATCH FOR MY TIRES TO GUARANTEED BEST MIKE HOLLY AND JAKE FRIEDBERG WERE EXECELLENT! BEST PRICE IN TOWN GUARANTEED! MIKE WENT OUT OF HIS WAY TO PRICE MATCH FOR MY TIRES TO GUARANTEED BEST PRICE! More

Great service advisor! I have my non Chevrolet vehicle serviced here only because of the great service advisor, Victor Morales. His attention to detail and always looking ou I have my non Chevrolet vehicle serviced here only because of the great service advisor, Victor Morales. His attention to detail and always looking out for the interest of the customer is why I continue to come back. It's hard to find trustworthy people and Victor is just that! More