Sands Chevrolet - Surprise

I’ve never dealt with a more sleazy service department. They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go under my car in the parking lot and secure the piece so I could drive out of the parking lot. More

We were helped right away and never had to wait for a salesperson. It was a very pleasant experience. Mike Underwood was the salesperson and he stayed with us thru the whole transaction . salesperson. It was a very pleasant experience. Mike Underwood was the salesperson and he stayed with us thru the whole transaction . More

Bait and Switch! Vehicles listed are not available at the dealership. As proof, I actually performed an investigation. Inventory number 218610 is still listed today A Vehicles listed are not available at the dealership. As proof, I actually performed an investigation. Inventory number 218610 is still listed today August 14, 2022. After going through the process of filling out my loan application with the dealer and having my credit checked on May 28, 2022, I was informed afterwards that this vehicle (along with another Tahoe listed) had been sold weeks prior. I was told that although they didn’t have these specific vehicles, they had others available, but at a significant price increase. One of the conditions in me moving forward with a new vehicle from a dealer was that I needed this vehicle for a family vacation scheduled on June 5, 2022. The person I spoke with at the dealership then informed me that in addition to longer having the car advertised on Cars.com and their official website, they had NO new Tahoe inventory available at that time (although they had several listed as available online). However, if I wanted to, I could venture down to the dealership and pick out one of the Tahoes scheduled to be received in 2-4 weeks. Such an untrustworthy dealership. It’s dealerships like Sands that are causing consumers to make the mass exodus to Carvana and Vroom. I would advise Cars.com to speak with them and hold them accountable. Again, as proof of their dishonesty and bait and switch mentality, I provided the inventory number to expose that on their site today is the SAME vehicle I was told was sold weeks earlier to May 28th. I have emails and texts messages if dealer rater needs further proof. I don’t have the time to make reviews to complain about a company, but the constant calls and text messages over the last 2 months from Sands have driven me to enlighten others Consumers of their practices. My hope is that Sands reviews this and makes the effort to be more honest with their prospects and customers moving forward. Remember Sands, your practices are why Carvana continues to grow and why you see car vending machines become more popular than most dealerships when it comes to selling vehicles to the general public. More

I Love Sands Chevrolet the best dealer of my life I think Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every o Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every one has been nice to me and that says a lot to me about the dealer I am very pleased with this Dealer. More

I have used Sands of Surprise for my warranty work and any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that m any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that my transmission dipstick tube was broken and been on recall in 2012. I told the associate that I was never inform of the recall. The associate told me the recall had expired in 2012. I reenforce that I had not been notified or I would have brought my truck in to take care of it. The bottom line is the associate told me if I had spend more out of pocket money at Sands Chevrolet he could help me but I had only had my warrantee and recall work done their. I am greatly disappointed in his response and will no longer have anything to do with Sands Chevrolet of Surprise or any General Motors product in the future. Walter Hutter More

I would rate this place a zero star if I could. The experience I have had has been a nightmare. I brought my vehicle to Sands Chevrolet Surprise after a young kid backed up info my vehicle and broke my experience I have had has been a nightmare. I brought my vehicle to Sands Chevrolet Surprise after a young kid backed up info my vehicle and broke my grill and dislodged my bumper. I thought bringing my car to a dealership for auto body repair was the best choice since I purchased my car from their lot. They replaced the grill and called to tell me my car was ready. After arriving home my husband asked if they did a walk through with me which they didn’t and he noticed they replaced my grill with another broken grill that was in worse shape than how I brought my vehicle to them. And to top it off my bumper was not fixed- the one side is still dislodged. I called back Monday and Jim I believe his name was played dumb that he remembered my car and he had 3 ppl look at it and he was sorry it was missed. When I brought up the bumper he said that sometimes it won’t go back flush as it may be out of line. I told him that was unacceptable as my car was in mint shape before the incident. He said they’d look at it. Then a day goes by and I start getting an error message- stabiliteck. Google references that it is related to the steering column so I made sure they were aware of that as well as the error never popped up before they touched my car in first place. Fast forward to dropping car off- they advised the rental would be on site- the lady who called to made appointment assured me it was and that all my notes were there. Upon arriving my notes were not in the system to check bumper and error and the rental was not on site so I had to leave and come back due to their horrible communication. Angie calls me 12 hours later and says my car is good to go and grill is replaced. I asked about error and bumper and she said it wasn’t in her system to check and she’d look into that and follow up. Today she calls me to tell me the error message is showing a low voltage battery and it needs to be replaced. So we call back and ask about code and online showing nothing about a battery and the screen in dash never showing low battery and my husband asks what happens if this comes back on- Henry assured my husband it wouldn’t. They want to charge me $140 for a diagnostic test without telling me upfront that charge would be there and they want to tell me they have to make sure labor is paid when I had to go back due to them messing up and providing half xxx quality the first time I trusted them with my car. We told them we didn’t agree with the charge and we had to bring car back to them due to mistakes and if I was told up front about a diagnosis fee- I would have taken my car elsewhere. I am beyond livid with the experience and the customer service I have received from a dealership that strives on quality. Like I said- I’d rate this zero stars if I could. More

Do not buy a vehicle from this dealership! I went down to trade in my 2021 Colorado for a 2019 Silverado black widow. I signed the paperwork to have my payments at the price I could afford and put down a dow trade in my 2021 Colorado for a 2019 Silverado black widow. I signed the paperwork to have my payments at the price I could afford and put down a down payment along with the trade in. A little over a week goes by and I get a call from the financial guys that I needed to come back and resign paperwork since the loan I was originally supposed to go through wouldn’t take it. They wanted to up my payments $80 more, I refused and told them we had a contract stating that im getting this vehicle for the price we agreed on and I want it for that. They refused to negotiate closer to the payment I had originally signed for. To top it all off, I walked out of the dealership with my trade in back with no plates or registration back. I have been a loyal customer and they treated me like a little girl who they could try and steal from. Im very disappointed in this dealership and they will NOT be getting my business ever again. I’d also like to state that the sales guy Shaun was completely rude to my mom when she had dropped off the spare key for the Colorado. Telling her he never should of sold me the black widow and that I got it for a steel and It was the best offer for that vehicle(for the original agreement I signed for). More

Service Dept is absolutely worthless, everything from trying to schedule appt to waiting for hours for a scheduled oil change, do not purchase any warranties they do not honor anything and have terrible trying to schedule appt to waiting for hours for a scheduled oil change, do not purchase any warranties they do not honor anything and have terrible customer service, whole dept needs to be let go More