Sands Chevrolet - Surprise

Robert is always helpful and has great customer service. I'm in and out in a timely manner. I'm in and out in a timely manner. More

Took my 2018 Colorado in to fix a transmission shudder, which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It r which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It reads, “if the customer complains of the shudder condition, no diagnosis is necessary. Perform transmission fluid flush.” After a 14 mile test drive, I was told what I was feeling was my tires. When I told the service rep if it were my tires, it would be constant and not intermittent. He gave me some excuse about centrifugal force. xx. I took the vehicle to Autonation and they performed the service without issue. More

This is worst dealership I have ever dealt with. I will never buy any other cars from them, because the way I was treated as a customer. The dealership salesperson has no communication skills and la I will never buy any other cars from them, because the way I was treated as a customer. The dealership salesperson has no communication skills and lacks the knowledge about the cars he is selling. Some of the managers do not have any customer service skills, and they do not know how to speak to the customer. Overall, I will give them a rating of Big Fat Ziro for my deal. If you have a problem after the sale, they will not help you. once they take your money; you are on your own. Please do not buy from this dealership, stay away. More

Took my 2021 silverodo in for service. Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do business. Will not go back. More

I’ve never dealt with a more sleazy service department. They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go under my car in the parking lot and secure the piece so I could drive out of the parking lot. More

Bait and Switch! Vehicles listed are not available at the dealership. As proof, I actually performed an investigation. Inventory number 218610 is still listed today A Vehicles listed are not available at the dealership. As proof, I actually performed an investigation. Inventory number 218610 is still listed today August 14, 2022. After going through the process of filling out my loan application with the dealer and having my credit checked on May 28, 2022, I was informed afterwards that this vehicle (along with another Tahoe listed) had been sold weeks prior. I was told that although they didn’t have these specific vehicles, they had others available, but at a significant price increase. One of the conditions in me moving forward with a new vehicle from a dealer was that I needed this vehicle for a family vacation scheduled on June 5, 2022. The person I spoke with at the dealership then informed me that in addition to longer having the car advertised on Cars.com and their official website, they had NO new Tahoe inventory available at that time (although they had several listed as available online). However, if I wanted to, I could venture down to the dealership and pick out one of the Tahoes scheduled to be received in 2-4 weeks. Such an untrustworthy dealership. It’s dealerships like Sands that are causing consumers to make the mass exodus to Carvana and Vroom. I would advise Cars.com to speak with them and hold them accountable. Again, as proof of their dishonesty and bait and switch mentality, I provided the inventory number to expose that on their site today is the SAME vehicle I was told was sold weeks earlier to May 28th. I have emails and texts messages if dealer rater needs further proof. I don’t have the time to make reviews to complain about a company, but the constant calls and text messages over the last 2 months from Sands have driven me to enlighten others Consumers of their practices. My hope is that Sands reviews this and makes the effort to be more honest with their prospects and customers moving forward. Remember Sands, your practices are why Carvana continues to grow and why you see car vending machines become more popular than most dealerships when it comes to selling vehicles to the general public. More

We were helped right away and never had to wait for a salesperson. It was a very pleasant experience. Mike Underwood was the salesperson and he stayed with us thru the whole transaction . salesperson. It was a very pleasant experience. Mike Underwood was the salesperson and he stayed with us thru the whole transaction . More

I Love Sands Chevrolet the best dealer of my life I think Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every o Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every one has been nice to me and that says a lot to me about the dealer I am very pleased with this Dealer. More

I have used Sands of Surprise for my warranty work and any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that m any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that my transmission dipstick tube was broken and been on recall in 2012. I told the associate that I was never inform of the recall. The associate told me the recall had expired in 2012. I reenforce that I had not been notified or I would have brought my truck in to take care of it. The bottom line is the associate told me if I had spend more out of pocket money at Sands Chevrolet he could help me but I had only had my warrantee and recall work done their. I am greatly disappointed in his response and will no longer have anything to do with Sands Chevrolet of Surprise or any General Motors product in the future. Walter Hutter More