Sands Chevrolet - Surprise

My husband and I never look forward to the new car purchase experience as we have had several bad sales reps and dealerships in the past. We just purchased a new vehicle from Sands in Surprise and we purchase experience as we have had several bad sales reps and dealerships in the past. We just purchased a new vehicle from Sands in Surprise and were extremely satisfied with the customer service. Bill was exceptional. He was knowledgeable, took his time and answered all of our questions. We were not steered to purchase a 'certain' vehicle on the lot. We had one more vehicle to look at and left the dealership with no high pressure. Upon return we negotiated what we felt like was a fair purchase. Gary then went over the extended warranties and options. We wanted to think about it overnight and received information to read with a pleasant parting. Next morning closing paperwork, final explanation and set up of all aspects of the vehicle was seamless. We highly recommend Bill at Sands in Surprise! More

You CAN'T trust Sands Chevrolet with service. When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was still dark. Then he started listing off a bunch of things that "needed" to be done. When I asked for clarification on some items, he said he didn't know because the truck had been serviced the night before after hours and he would have to go talk to his technician. I asked him to call me back after he talked to his technician because if there was a crititical thing on that long list that he was citing it would need to be addressed. Over six hours later I recieved a call followed by an email with a list 11 pages long and totaling nearly $10,000 in work that "HAD" to be done. It didn't address any of the warranty work that should have been covered and when questioned again he couldn't answer my questions. Shortly after haning up I get a call from the 'sales manager' offering to buy our truck and put us into something that we could drive. When my husband called to pay the bill so that we could pick up the truck and get a 2nd opinion, my bill was no longer $145 but $350. Apparently, he charged me $200+ for "talking to his technician". The following day we took it to Firestone because we have lifetime alignment on it and because we purchased our tires there. There was nothing wrong with the tires (Sand's claimed that 3 of the tires needed to be mounted and balanced) and the alighment was out but not in the red. Their inspection didn't notice the "collapsed motor mounts and collapsed transmission mounts". The next day we took it over to our service advisor at Sands Kia and the Service Manager went over the truck himself. His inspection showed NOTHING that that needed to be addressed and he said if it was his truck he wouldn't do a thing. DO NOT TRUST SANDS CHEVROLET FOR ANYTHING. I will be notifying every person necessary to recover my $200+ dollars. If that's the way they're training their advisors and techs it's gone straight to pot. More

I have been trying to reach them for days but i keep getting sent to voicemail with no return calls or emails. My temporary registration and plates are expired and i have not received my permanent ones. getting sent to voicemail with no return calls or emails. My temporary registration and plates are expired and i have not received my permanent ones. More

I totally trust Sands Chevrolet for any repairs or upkeep done on my 2014 Equinox. Robert Wolf tells us of issues that will need work in the future and let's us decided on the timing. He is always able to ge done on my 2014 Equinox. Robert Wolf tells us of issues that will need work in the future and let's us decided on the timing. He is always able to get us a reduced rate. The repair technicians are dedicated to honest thorough workmanship. Recently we shopped around for tires and found the best deal and best quality tires right there, even better than Costco and Discount tires. We are very happy with this dealership. Mike and Judy Bozich. More

I really appreciate the positive energy I experience each time I come in for service. time I come in for service. More

Traded in my 2021 Chevy Blazer for a new 2023 Blazer and was happy with the help and support I received from the sales person Joe. We reached an agreement on price for the new lease and only had a minor iss was happy with the help and support I received from the sales person Joe. We reached an agreement on price for the new lease and only had a minor issue with some paperwork and options but all should be worked out soon. More

Robert is always helpful and has great customer service. I'm in and out in a timely manner. I'm in and out in a timely manner. More

Took my 2018 Colorado in to fix a transmission shudder, which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It r which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It reads, “if the customer complains of the shudder condition, no diagnosis is necessary. Perform transmission fluid flush.” After a 14 mile test drive, I was told what I was feeling was my tires. When I told the service rep if it were my tires, it would be constant and not intermittent. He gave me some excuse about centrifugal force. xx. I took the vehicle to Autonation and they performed the service without issue. More

This is worst dealership I have ever dealt with. I will never buy any other cars from them, because the way I was treated as a customer. The dealership salesperson has no communication skills and la I will never buy any other cars from them, because the way I was treated as a customer. The dealership salesperson has no communication skills and lacks the knowledge about the cars he is selling. Some of the managers do not have any customer service skills, and they do not know how to speak to the customer. Overall, I will give them a rating of Big Fat Ziro for my deal. If you have a problem after the sale, they will not help you. once they take your money; you are on your own. Please do not buy from this dealership, stay away. More

Took my 2021 silverodo in for service. Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do business. Will not go back. More