Sands Chevrolet - Surprise

Ive bought 20+ vehicles over the past 18 yrs & Bill S. The Internet sales rep. for Sands was 10/10 ! Jerry who is one of the owners stepped in & helped smooth the deal in order to make it happen ! My cre The Internet sales rep. for Sands was 10/10 ! Jerry who is one of the owners stepped in & helped smooth the deal in order to make it happen ! My credit sucks "AZ House Market" & both Jerry the owner & Bill S. Treated me great at all times ! By far best dealer I've ever bought from ! The only down fall was after the purchase I decided to purchase several items from the parts shop "Sun Visor, rear rubber inlay mat, fancy key phob, & others" but when my wife & two children & myself with my bad back walked up to the counter there was no one there except an older gent. Who was trying to locate a part rep. for twenty minutes before we got there ! I walked over to the seperate cashier counter & asked her to help & she made a sigh & paged someone ! After waiting 30 minutes a scruffy guy named Jeff strolls out & decides to answer several phone calls so the older gent. Left not happy then I asked for several items & it seemed as if he didn't want to help us so we left ! So if your buying a new or used car - I give them a 10/10 ! & after meeting Jerry the owner & seeing how much he cares about his dealership I'm sure the parts counter will be fixed asap ! Thanks owner of 2010 LTZ Tahoe More

My purchase experience was extremely easy and the staff very helpful and courteous throughout the entire purchase experience. i especially liked the online tools to search inventory before arriving and kno very helpful and courteous throughout the entire purchase experience. i especially liked the online tools to search inventory before arriving and knowing what i wanted to look at before arrival. My sales person was extremely helpful and willing to do anything to satisfy. Great experience! More

The initial sales I would say went very good. Chris, Daniel and Kurt really worked with me (I thought) to get me the best deal. However, it was after that that I ran into problems. They did not fix the Daniel and Kurt really worked with me (I thought) to get me the best deal. However, it was after that that I ran into problems. They did not fix the warranty issues with the truck like I asked, and they did not transfer my plate credit or my custom Veteran's plates to the new vehicle. After two trips to the DMV to get it sorted out, I am now out of quite a chunk of change. I was asked at the dealership about transferring the plate credit and the plate and I specifically said yes. I even contacted John Thomas (dealership manager) to help with the situation. It took a second email from me to have a dealership representative contact me. I made the rep aware of what was going on. He promised a call back the very next day which I have not received. It has been over a week now and I have yet to hear anything back from anyone at the dealership. More

Dawn responded quickly to my internet inquiry and subsequent telephone call. She worked diligently to find the vehicle we wanted and met with us in person at our convenience. Once we committed to t subsequent telephone call. She worked diligently to find the vehicle we wanted and met with us in person at our convenience. Once we committed to the deal she had the vehicle transferred to Sands Chevrolet and closed the sale. After sales contacts were made to insure satisfaction. We have purchased a lot of vehicles in our life time and this was without a doubt the most pleasant experience of them all. More

From the minute I walked in to the dealership to close From the minute I walked in to the dealership to close the whole process was a positive experience. I give an A plus to Ron Donlevy for his Customer From the minute I walked in to the dealership to close the whole process was a positive experience. I give an A plus to Ron Donlevy for his Customer Service skills. Ron explained everything from beginning to end. I recommend Sands Chevrolet in Suprise. More

The reason for my rating is that the experiance was very enjoyable and not the regular car buying experiance. Mark really listened to me as to what I wanted. He did not try to steer me into something that I enjoyable and not the regular car buying experiance. Mark really listened to me as to what I wanted. He did not try to steer me into something that I did not want. Excellence sales on his part. More