Sands Chevrolet - Surprise

I was treated very fairly by everyone at this dealership. I was not pressured in any way. When I finally purchased everyone was extremely helpful and I have no complaints regarding my sales experience ther I was not pressured in any way. When I finally purchased everyone was extremely helpful and I have no complaints regarding my sales experience there. More

I have been dealing with Sand's Chevrolet of Surprise since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and servic since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and service that I get there. More

went in knew what price i wanted and the sales people worked quickly to get me the price i wanted with little bartering,had me out the door in my new truck in no time worked quickly to get me the price i wanted with little bartering,had me out the door in my new truck in no time More

Both scott and Chris were very helpful, informative and a pleasure to work with. It was worth a 50 mile drive from Chandler. They definatley took the time to show me my options and get me a great deal. pleasure to work with. It was worth a 50 mile drive from Chandler. They definatley took the time to show me my options and get me a great deal. More

Went to check out a lease on a 2011 Cruze - met up with JOE SKULLY, salesperson, and WOW! ended up BUYING the 2011 Cruze instead, thanks to JOE SKULLY. SKULLY was extremely informative and took that extr JOE SKULLY, salesperson, and WOW! ended up BUYING the 2011 Cruze instead, thanks to JOE SKULLY. SKULLY was extremely informative and took that extra step to make sure all my concerns about buying were answered, and made buying at Sands Chevrolet in Surpise a real pleasure. Ask for JOE SKULLY when you are there, you won't be disappointed. More

I spent a great deal of time on the internet looking for a car for my mom. When I began to look at Chevy,I chose Sands Chevrolet for its convenient location. I was then contacted by Bob Rillston (sales) an a car for my mom. When I began to look at Chevy,I chose Sands Chevrolet for its convenient location. I was then contacted by Bob Rillston (sales) and John Thomas (GM) who were fantastic. Both did an excellent job of communicating with me via email (my preference) and then when I brought my mom into the dealership they did an excellent job of meeting all her requirements for a new vehicle and answering all her questions. It was a very pleasurable experience. More

Easy to work with. Tony was wonderful person and had patience. The staff was very friendly. We would certainly buy another vehicle from this dealership. patience. The staff was very friendly. We would certainly buy another vehicle from this dealership. More

I will NEVER bring my car back to this dealership. I brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able to get the vehicle repaired one hour until close. I was hoping to get an idea of how long it would take so I could set that up. They had no one that could look at the vehicle. Why have hours of operation if you are not operating during those hours? Well I ended up leaving the vehicle with Jody. He was very nice and assured me they would call in the morning to give me an idea of what the problem was and how long until it would be fixed. I got a call back at 2:30 in the afternoon the next day! I would have NEVER left the vehicle if I knew it would take an entire day to get a call. I was upset with that, but Jody was very nice and got the vehicle fixed so I didn't worry to much. When I went to pick up the car he noticed the door handle was chipping and suggested I get that in before my warranty expired. He ordered the part and I made an appointment for the next week. He even called me that week to let me know the part was here and ready. Well Saturday morning I brought my vehicle in at my appointed time. He had told me to make a list of anything that needed fixed and we could get that done. Nothing major, just small items. Well the service department did warn me that it would be about 1- 1 1/2 hours to get it done. I said not a problem and I waited at the dealership. 2 1/2 hours later the gentleman came over and said he had bad news. The part was incorrect and they have done NONE of the work. I sat at the dealership for 2 1/2 hours only to be told they did absolutely nothing for my vehicle! I was furious! Not only did they quote me and over an hour off on the expected time but then they did nothing. The guy told me he was very sorry and would give me a card for a free oil change! What!?! A 9 dollar oil change. I laughed. I have never been so angry with a car dealership. They have NO customer service skills. I will NEVER recommend them to anyone I know. I am not going to waste my time with a dealership that doesn't value your time. I wasted 2 1/2 hours of my Saturday at Sands Chevrolet why they did NOTHING for my vehicle after I had an appointment and had confirmed the parts had come in. More

I have now had 2 bad experiences with this dealership..my first visit was for my husband to look into getting a used car and the salesman tried selling him a brand new car that he did not like...that wasnt w first visit was for my husband to look into getting a used car and the salesman tried selling him a brand new car that he did not like...that wasnt what made this experience horrible it was their lack of respect and customer service. The sales man was extremely sexist and I found his comments to be offensive. Customer service must not be a requirement to work here even the management is rude..my last visit there was for my husband to turn in a car he was going to buy from them until they changed his agreement. The sales manager was extremely rude to us and once we turned the car in were left stranded and had to find a ride home...I have told everyone I know not to buy from this dealership! More

jacob was the best service tech I have ever dealt with. went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no exp went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no expense to me. More