Sands Chevrolet - Surprise

After many phone calls and emails, most that were never returned. Guess that was the hint. Went to look at a new Silverado truck. Drove 2 hours both ways to find out they didn't realize the truck was a lon returned. Guess that was the hint. Went to look at a new Silverado truck. Drove 2 hours both ways to find out they didn't realize the truck was a long bed not a short bed. This was after I specifically called them and asked them to be sure. Then they tried to screw me on the deal. I would recommend you research the vehicle price and what your trade in is worth so you can see how they try to screw you. In my opinion this is NOT a dealership to deal with. They have a very large inventory, and very attractive pricing until you actually sit down and watch the numbers change. Then you realize they will say anything to get you in the building. After going there I can see why people think car salesman are slime. More

took my vehicle in for a oil change. after completed drove the vehicle 3 miles and the low oil presure light came on. returned the vehicle and asked to speek with the manager. well its been a few weeks drove the vehicle 3 miles and the low oil presure light came on. returned the vehicle and asked to speek with the manager. well its been a few weeks now and still no call from the manager. also the rotated and balanced my tire or so they say. I checked the tire presure and the front tires were fine but all 4 rear tires were at 26psi and needed to be at 60 psi. this is a place you can not trust! More

After several months of trying to decide which of three Chevrolet vehicles would be the very best choice to meet my future needs and verbalizing this in great detail to Jeff Allison each time I visited the Chevrolet vehicles would be the very best choice to meet my future needs and verbalizing this in great detail to Jeff Allison each time I visited the dealership or spoke to him on the phone, Jeff guided me carefully to just the perfectly right vehicle for me to purachase. It was as if he was pointing me in the dirrection for me for to make that decision. I appreciated so much his patients and delivery of just the right information I needed to make my decision. And, we found among many Chevrolet Sonic's on the lot, the one Sonic that we both agreed was made just for me. It was such a pleasure working with Jeff and all the staff at Sands Chevrolet that helped me through the process of purchasing my Sonic. Thank you, Sands Chevrolet, for making the expierence effortless and so much fun. I love my Sonic. Mary Jane Gray More

We purchased a new 2012 Chevrolet Cruze at Sands. We had a 2011 Cruze ECO and loved the car, we wanted to upgrade and found the car we wanted at Sands. We made the trade to our complete satisfaction and wou a 2011 Cruze ECO and loved the car, we wanted to upgrade and found the car we wanted at Sands. We made the trade to our complete satisfaction and would recomend Sands to any one for fair and honest treatment. Thank you Jerry and Mark for a good deal Will and Carolyn Boyll More

I just bought a brand new 2012 chevy sonic from Doug Gayagas at Sands Chevrolet in Surprise, AZ. and my experience was great. He wasn't what you would expect from a car salesman. He was very honest and Gayagas at Sands Chevrolet in Surprise, AZ. and my experience was great. He wasn't what you would expect from a car salesman. He was very honest and down to earth. He helped me look around for the best deal and gas mileage on a car with all the features I was looking for. He also broke down the minimal price difference of a manual transmission with very few features and an automatic transmission with all of the features. He got me the total price I was looking for, Down payment and lowest possible monthly price by working very closely with his manager. I have referred him to all of my friends and family and my mom is going to buy a new equinox from him next month. Compared to the other dealerships I looked at in Avondale and Glendale the service at Sands from Doug was the difference between night and day. I would recommend Sands Chevrolet and Doug Gayagas to anyone. More

I was very impressed from the time I drove into the parking space and was greeted by Jose, who was pleasant, friendly and made me feel welcome with no pressure. He answered all my questions, was very parking space and was greeted by Jose, who was pleasant, friendly and made me feel welcome with no pressure. He answered all my questions, was very knowledgeable, and took me on test-drive. I really liked this car and I'm so glad we bought it. Of course Santana just made my day by his enthusiastic personality and his professionalism. Noel was a great guy to work with also and the whole crew at Sand's is absolutely THE BEST. This was the most pleasant experience in purchasing a new car than any other dealership we've ever dealt with. Thanks so much and we'll be back!! Sincerely, Judy Foster More

Your sales/service personnel are unwilling to answer easy questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed wa questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed was a fuse . . . your hand for money is always out..... Lamb Chev in Prescott ALWAYS HELPED US. . . . AND WE WILL GO THERE FOR A NEW CAR AND QUESTIONS. . . More

Came in with a coupon for an oil change and was extremely pleased at the speed and friendliness we experienced from the staff. Will come again and again. pleased at the speed and friendliness we experienced from the staff. Will come again and again. More

Went in for an oil change and filter. The next day, I noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a worn oil plug, which was replaced. Conclusion: Sloppy work by the tech. Should have been spotted during the initial job. They offer a great price for an oil change, because superficial work is done. A friend had the same problem. The service writer, Bryan, was very professional, courteous, and friendly. Problem is, the service writer does not work on your car...the techs do. This is the second time I had a problem with this dealership.The other one involved them putting checks next to all items on your car that they review. I know that I need a cabin filter...it's filthy. Yet, they checked it as being very good. You can decide whether they actually looked. More

Very good experience in negotiating a fair price. I was always a ford person. This is my first Chevy. All of the personnel were professional. always a ford person. This is my first Chevy. All of the personnel were professional. More