Sands Chevrolet - Surprise

I was very impressed from the time I drove into the parking space and was greeted by Jose, who was pleasant, friendly and made me feel welcome with no pressure. He answered all my questions, was very parking space and was greeted by Jose, who was pleasant, friendly and made me feel welcome with no pressure. He answered all my questions, was very knowledgeable, and took me on test-drive. I really liked this car and I'm so glad we bought it. Of course Santana just made my day by his enthusiastic personality and his professionalism. Noel was a great guy to work with also and the whole crew at Sand's is absolutely THE BEST. This was the most pleasant experience in purchasing a new car than any other dealership we've ever dealt with. Thanks so much and we'll be back!! Sincerely, Judy Foster More

Your sales/service personnel are unwilling to answer easy questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed wa questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed was a fuse . . . your hand for money is always out..... Lamb Chev in Prescott ALWAYS HELPED US. . . . AND WE WILL GO THERE FOR A NEW CAR AND QUESTIONS. . . More

Came in with a coupon for an oil change and was extremely pleased at the speed and friendliness we experienced from the staff. Will come again and again. pleased at the speed and friendliness we experienced from the staff. Will come again and again. More

Went in for an oil change and filter. The next day, I noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a worn oil plug, which was replaced. Conclusion: Sloppy work by the tech. Should have been spotted during the initial job. They offer a great price for an oil change, because superficial work is done. A friend had the same problem. The service writer, Bryan, was very professional, courteous, and friendly. Problem is, the service writer does not work on your car...the techs do. This is the second time I had a problem with this dealership.The other one involved them putting checks next to all items on your car that they review. I know that I need a cabin filter...it's filthy. Yet, they checked it as being very good. You can decide whether they actually looked. More

Very good experience in negotiating a fair price. I was always a ford person. This is my first Chevy. All of the personnel were professional. always a ford person. This is my first Chevy. All of the personnel were professional. More

Scott Rowell and manager Joshua (not sure of last name) were very helpful making us happy, we are tough customers. We ad several issues with the first camaro we picked and they never gave up until we were were very helpful making us happy, we are tough customers. We ad several issues with the first camaro we picked and they never gave up until we were satisfied. Great customer service from both employees. Felt completely comfortable and the salesman even recommended the serviceman he found to be the best to us. Thanks again More

I had just purchased a used Malibu from sands and the very next day my engine light popped on so I took the vehicle in for repairs. Keep in mind I just purchased it the day before. Victor met me at my ca very next day my engine light popped on so I took the vehicle in for repairs. Keep in mind I just purchased it the day before. Victor met me at my car and claimed he would charge me 105.00 to look at vehicle. Why would I be charged for a problem on a car I just purchased? Finnaly he agreed to look at it after I asked for a manager. I was told I would have to leave car over night or possible couple days and that they would not provide me with another car to drive. This is my only car and to be without it for a day or longer is crazy. The next day I had to call and check on my car and I could not get ahold of him. I left several messages but never got a call back. I went to the dealer to check on my car and I was informed that the vehicle would need a 800.00 dollar repair. Are you kidding me? So I insisted that they repair the vehicle at no charge to me again I was told no. I asked to speak to the manager and I was told that would be Tom but that he doesn't talk to customers. Are you joking again? A manager that won't take the time to speak to a frustrated customer? Victor said that he spoke to Tom and was informed again that sands would not repair my just purchased vehicle. Victor then pulled me aside and told me he could help me get my car repaired but I couldn't tell anyone what he was about to say to me. He told me if I went and complained to Jerry Moore and John Thomas the owners that they would most likely help me out. He gave me some pointers on what to say to convince the owners to fix my vehicle. I didn't even know about this dealer rater web site until victor told me to use it to my advantage. He said if I told the owners I would give them bad reviews and bad surveys that they would fix anything I needed. I am sorry but this did not seem right or very professional. So I took my car to power Chevrolet and they fixed it free of charge and even gave me a vehicle to drive. I can tell you from my experience with Tom and victor that they will loose more customers than they will gain. I also should state that during my visit there while victor was talking with Tom the language and tone in which he spoke was so unprofessional that I will never go back for service and or sales. So to end this comment I would say don't waste the time driving to sands because they are clearly out to get your money not your satisfaction and loyalty. Beware the 8.88 oil change service is just a gimmick to lure you into there store. More

100% positively awesome service and professionalism at sands chevy with Mark Augustiniak and Chad Helmer. Everyone should look at the traverse if they are looking for the best quality suv crossover. And sands chevy with Mark Augustiniak and Chad Helmer. Everyone should look at the traverse if they are looking for the best quality suv crossover. And you HAVE to go to Sands and see Mark. He's the perfect combination of a knowledgeable salesman but he never made us feel pushed and pressed to make a decision. I test drove every crossover suv and because of the treatment and professionalism I chose traverse. The delearship is so clean and they were amazing to my son who was there late at night for the signing. More

Well it was my own stupidity for letting them talk me into purchasing a vechile I wasn't totally happy with, so I can't gripe to much about that. But the overall experience after that has been HORRIBLE. into purchasing a vechile I wasn't totally happy with, so I can't gripe to much about that. But the overall experience after that has been HORRIBLE. They screwed up documents, lied about getting them fixed, over charged me for my registration & license and have yet to send a refund, and the manager doesn't bother to reply to my disappointment even if it's only to say 'sorry to hear that'. More

Staff was friendly, helpful and not too pushy. Buying experience was pleasant. We were able to work a fair deal for both of us. I would recommend them. experience was pleasant. We were able to work a fair deal for both of us. I would recommend them. More