Sands Chevrolet - Surprise

The Service manager was rude, the service cost 4 times what it was supost to. Was told by the service manager, Next time you bring in your own parts and we will preform the service at the est cost. A $8. what it was supost to. Was told by the service manager, Next time you bring in your own parts and we will preform the service at the est cost. A $8.88 oil change cost me $36.17. More

hi their whenever i go to this dealership to get my cars services, i have the worse service around. The quality of the work is terriable . They dont double check their work before they give it back to the o services, i have the worse service around. The quality of the work is terriable . They dont double check their work before they give it back to the owner. They also make u wait 5 hours to get your car service and never give you the heads up about how long the car will take. Also when if you are looking for new feautures to the car they do an awesome job at it with dents and scratches. I wonder how many other people they sucker . Also not very friendly people from the mechanic shop to the car dealership...... More

The service advisor is great and a pleasure to do business with. Regarding the price and the service received, I have no idea if is fair. I have not shopped the price/cost with anyone else. I think i business with. Regarding the price and the service received, I have no idea if is fair. I have not shopped the price/cost with anyone else. I think it is a fair price if everything offered with the service is provided. This of course I have no way to be sure. It did include a vehicle wash which I feel was not as good as it should have been. If everything else offered with this service was completed than I feel it is a good price. More

Dawn is very knowledgeable about her product and how to meet the customer needs. She showed me how leasing made more sense for my situation. Clayton was instrumental in helping cinch the deal. My only n meet the customer needs. She showed me how leasing made more sense for my situation. Clayton was instrumental in helping cinch the deal. My only negative experience was with Billy in Finance. He should have checked with Sales before quoting me the lease amount, which was incorrect. I was grateful that Dawn followed through and called me on my way home to assure me that the lease amount she quoted was the correct one. More

I bought my first car from this dealer. At first they where awesome friendly, then when it came to signing papers, service was okay. Then once I for the car I walked out to drive away and notice a large, where awesome friendly, then when it came to signing papers, service was okay. Then once I for the car I walked out to drive away and notice a large, from front to back, scratch down the side of the vechiles. All they said was oh we'll fix that... Or we'll take care of it. They had my car for another two hours. Went to go drive off notice the interior wasn't cleaned at all, I found a french fry between the seat in the vechiles pointed out to them guy and all he had to say way well they cleaned it. Great response right!? I took make care home and notice that the scratch was still there given that I could sit at the dealer any large that I had an event to attend to I figure I would go back tomorrow, give the fact I only live a few miles from the dealer. I went back the next day and was told it was my problem. Then I had a brake issue so I took it back to them told me that it was going to cost $$$ to get it fixed when in reality, it was just a little part that needed to be replaced and only cost me $ going to another deal. Everytime I walked in there their salesmen would hit on me trying to get my number, after awhile it got annoying. Then when I finally got fed up with dealing with them I traded in my car for what they said I couldn't get at theirs, a brand new car. So now that I traded it in the call all the time want to trade in your car? Let's upgrade you? Get you into a better vechile. Blah blah blah. I've asked them several times to take me off there call list I already got a new car I will never go back to you. After the 50+ and myself calling several times to be taken off their call list. Finally today I got through to a manager and today finally off the call list. More

This was my second visit for auto service at Sands Chevolet in Surprise, AZ. Needless to say I was a repeat customer after the exellent treatment and service from all the personnel I was in contact w Chevolet in Surprise, AZ. Needless to say I was a repeat customer after the exellent treatment and service from all the personnel I was in contact with and after this 2nd visit I'am 100% sold on this service Dept. I also appreciated their management follow-up of my satisfaction with their service and their employee's attention to my requests. This is an Outstanding Dealer Service Facility ! More

I found the above Sands Chevrolet employees; first meeting Frank Glad, and others, to not only represent Sands Chevrolet, excellent, but I found them to be brothers and sisters in my Lord Jesus Christ meeting Frank Glad, and others, to not only represent Sands Chevrolet, excellent, but I found them to be brothers and sisters in my Lord Jesus Christ, and represented him, as well, in their, speaking, knowledge, physical characteristics, and dress. Thank You! As GOD is my witness, because there is none higher, the above is true for the day 05-17-2012, in which I purchased the best car, I have ever had (body style 2DR, CPE,2LT, BLack, 2012, Comaro, Chevrolet. This reminds me of the other Chevrolet, I purchased new, in 1979, which was a Black, Monte Carlo. (. . SINCERELY, PAUL TACY More

I went into the dealership for a oil change last Saturday I went into the dealership for a oil change last Saturday morning. I waited for two hours and Service Advisor stated that my car was finished. He the I went into the dealership for a oil change last Saturday morning. I waited for two hours and Service Advisor stated that my car was finished. He then proceeded to tell me that my 2007 Toyota Camry Hybrid vehicle needed 3 fan belts replaced, which would total $220.00. I'm not sure why he would tell me this, because my car has 1 serpentine belt not THREE. In addition to this, I recieved a second opinion from a Toyota dealership that found no deterioration of the serpentine belt. When I called to speak with the service advisor, he responded with: "well the technician must have confused your car with someone elses". I don't know if this kind of mistakes happen very often or just the fact that someplaces try to con a female coming into the dealership by herself. I certainly won't be returning to Sands Chevrolet. More

Larry was our salesperson he was very knowledgeable and answered our questions. He was not in our face to buy. We felt very comformable and at ease with his help. When I had an accident after a mont answered our questions. He was not in our face to buy. We felt very comformable and at ease with his help. When I had an accident after a month of owership we came back to have Larry to help us buy another Cruze. The little car protected me just as Larry said it would. More

My overall experience with this dealership was pretty good. I was a little surprised to say the least. There were no game tactics. I felt the price for the new vehicle was fair. I did sense a little good. I was a little surprised to say the least. There were no game tactics. I felt the price for the new vehicle was fair. I did sense a little bit of disappointment in their faces when I was letting them know that we wanted to think about it and return but of course that would be expected when they spend a couple hours with you and worry that you won't be back. But they gave us our space and time to think it over and we decided "last minute" that we wanted to take the deal. I also did not feel pressured in finance when we discussed extended warranties or gap. The signing was done very quickly and before we knew it we were on our way with our brand new Chevy Equinox. Thank you Sands Chevrolet of Surprise for making our car buying experience easy and refreshing! I will be referring and doing business with you again! More