Sands Chevrolet - Surprise

I had a wonderful experience with my saleslady, Dawn. Love my new car. Fast, easy transaction. Would highly recommend Dawn and Sands Chevrolet to my family and friends! Love my new car. Fast, easy transaction. Would highly recommend Dawn and Sands Chevrolet to my family and friends! More

I went into the dealership because they were having a "trade-in" event. I had the worst experience ever! I was trading in a vehicle (that was paid off), and wanted to purchase a traverse for $22k. They w "trade-in" event. I had the worst experience ever! I was trading in a vehicle (that was paid off), and wanted to purchase a traverse for $22k. They were offering me a payment $695/mo. for 72 months. When I told Jeff that was ridiculous, he became very rude and starting belittling me. He got loud with me, and when I asked to speak with a manger he said, “Don’t worry, Ill get him for you.” He brought Luciano, who I dont think is a manager. I told him what happened. He apologized and another womnan was very apologetic. But, because of Jeff they lost my business I have purchased 6 vehicles in my lifetime and I have never had such a terrible experience. More

After writing my review Sands Chevrolet refunded me the $70 for the repair work on my vehicle as well as the over charge of my registration. They also bought me a new Jack for my 2000 infinity. They were r $70 for the repair work on my vehicle as well as the over charge of my registration. They also bought me a new Jack for my 2000 infinity. They were really friendly and were prompt about making me a satisfied customer. Thank you Dawn and Managers. More

the saleman i was suppose to see went home early, scott mcewen was ready to help me get a car it was very hard to fine a car that i really like i test drive three different one until i got a new one the st mcewen was ready to help me get a car it was very hard to fine a car that i really like i test drive three different one until i got a new one the staff was very nice we share a couple of laugh together he is one xxxx of a sellman i would go back and get a other car in the future i love my new car thank sands cheverlet More

I drove from Payson to look at a truck I saw online. This has got to be my best car buying experience ever! Although, the price at the end is not that great, it is worth it for the rig that we got. This has got to be my best car buying experience ever! Although, the price at the end is not that great, it is worth it for the rig that we got. I told my sales rep Russell that I had somewhere to be by 1pm so he worked really hard to get me out of the dealership with my truck as quickly as possible. It only took an hour and 1/2 to make the deal and get through financing. The longest was the prep of the truck. I made it to my appointment only 20 mins late! You guys are awesome, thanks so much! More

We purchased our second Chevrolet from this sales team. They are easy to deal with and patiently spent three hours with us while we drove every model and style. Did I mention it was 110 degrees outside whe They are easy to deal with and patiently spent three hours with us while we drove every model and style. Did I mention it was 110 degrees outside when we were there? They did not expect us to do anything but test drive to get an idea of what we wanted. Erwin retrieved cars and listen to us weigh in on the pros and cons of each vehicle with a smile on his face. We drove away in our new car that night! I highly recommend shoppers visit Sands Surprise when looking for a vehicle. Nothing is better than Onstar for navigation. I also want to add we are picky, critical, and hard to please. No games from these guys. No bait and switch, no pressure, they are good people. This is the only dealer/team for us! The showroom is interesting and spotless. The lot is huge. Selection is good. professionals are attentive and work hard at making customers feel comfortable and not pressured. One of the only places in this place in time that values customer service. This observation is from August 2011 to August of 2012. Sands Surprise put a lot of thought in the presentation of their goods and services. They have a modern and straight forward-thinking marketing style. More

very nice dealership, sales reps are personal and proffesional. i have recently bought a 2012 chevy silverado, and traded in my 2011 chevy siverado because of needing a 4 door truck (both where bough proffesional. i have recently bought a 2012 chevy silverado, and traded in my 2011 chevy siverado because of needing a 4 door truck (both where bought ay Sands Cheverolet)great staff overall, the service department is awsome aswell..you have questions, they have answers. great job Sands! More

Dawn Farrell-Hicks was our sales person. She was friendly and not pushy at all. It wasn't until after we bought our 2000 Infinity and took it home that I realized there was no lift jack in the vehicle, the b and not pushy at all. It wasn't until after we bought our 2000 Infinity and took it home that I realized there was no lift jack in the vehicle, the battery was not secured into place, the cigarette lighter was broken and the switch for the passenger side window was broken. I stopped by the dealership the next day to have these things fixed. I told them that since there was no jack in the vehicle they just sold me I wanted to take the jack out of the vehicle I just traded in, Dawn was on vacation so the sales man who sits next to her wrote down everything and said that they will order me a new jack for my infinity. They charged us $70.00 to fix the cigarette lighter and the switch for the window. They called me a few days ago and said that if I wanted a jack we would be charged half of the price. The add on the internet also stated that the vehicle came with floor mats, when we asked about them they said they did not know anything about the floor mats. If the mats were not in the vehicle at the time we purchased it then it does not come with them. When I received my registration from the MVD I noticed I was overcharged by the dealership, when I called to find out about my refund they said they will mail it to me, its been over a month and I have yet to receive my check. This dealership does not care about helping their customers once they receive your money. If you do chose to buy a vehicle from this dealership buy with caution and inspect the vehicle thoroughly. More

it was a pleasent experience. Everyone in the dealership was friendly, energetic, smiled and made my children and myself comfortable as we waiting to close the deal. I would be happy to send anyone interest was friendly, energetic, smiled and made my children and myself comfortable as we waiting to close the deal. I would be happy to send anyone interested in buying a new car to Sands in Surprise More

Personnel are extremely friendly and very helpful. Building is always clean to include restrooms. Service is usually right on and they never give you more than you agree too. The price is normally wit Building is always clean to include restrooms. Service is usually right on and they never give you more than you agree too. The price is normally within quoted price before service. They always have a smile before and after. More