Sands Chevrolet - Surprise

We purchased our second Chevrolet from this sales team. They are easy to deal with and patiently spent three hours with us while we drove every model and style. Did I mention it was 110 degrees outside whe They are easy to deal with and patiently spent three hours with us while we drove every model and style. Did I mention it was 110 degrees outside when we were there? They did not expect us to do anything but test drive to get an idea of what we wanted. Erwin retrieved cars and listen to us weigh in on the pros and cons of each vehicle with a smile on his face. We drove away in our new car that night! I highly recommend shoppers visit Sands Surprise when looking for a vehicle. Nothing is better than Onstar for navigation. I also want to add we are picky, critical, and hard to please. No games from these guys. No bait and switch, no pressure, they are good people. This is the only dealer/team for us! The showroom is interesting and spotless. The lot is huge. Selection is good. professionals are attentive and work hard at making customers feel comfortable and not pressured. One of the only places in this place in time that values customer service. This observation is from August 2011 to August of 2012. Sands Surprise put a lot of thought in the presentation of their goods and services. They have a modern and straight forward-thinking marketing style. More

very nice dealership, sales reps are personal and proffesional. i have recently bought a 2012 chevy silverado, and traded in my 2011 chevy siverado because of needing a 4 door truck (both where bough proffesional. i have recently bought a 2012 chevy silverado, and traded in my 2011 chevy siverado because of needing a 4 door truck (both where bought ay Sands Cheverolet)great staff overall, the service department is awsome aswell..you have questions, they have answers. great job Sands! More

Dawn Farrell-Hicks was our sales person. She was friendly and not pushy at all. It wasn't until after we bought our 2000 Infinity and took it home that I realized there was no lift jack in the vehicle, the b and not pushy at all. It wasn't until after we bought our 2000 Infinity and took it home that I realized there was no lift jack in the vehicle, the battery was not secured into place, the cigarette lighter was broken and the switch for the passenger side window was broken. I stopped by the dealership the next day to have these things fixed. I told them that since there was no jack in the vehicle they just sold me I wanted to take the jack out of the vehicle I just traded in, Dawn was on vacation so the sales man who sits next to her wrote down everything and said that they will order me a new jack for my infinity. They charged us $70.00 to fix the cigarette lighter and the switch for the window. They called me a few days ago and said that if I wanted a jack we would be charged half of the price. The add on the internet also stated that the vehicle came with floor mats, when we asked about them they said they did not know anything about the floor mats. If the mats were not in the vehicle at the time we purchased it then it does not come with them. When I received my registration from the MVD I noticed I was overcharged by the dealership, when I called to find out about my refund they said they will mail it to me, its been over a month and I have yet to receive my check. This dealership does not care about helping their customers once they receive your money. If you do chose to buy a vehicle from this dealership buy with caution and inspect the vehicle thoroughly. More

it was a pleasent experience. Everyone in the dealership was friendly, energetic, smiled and made my children and myself comfortable as we waiting to close the deal. I would be happy to send anyone interest was friendly, energetic, smiled and made my children and myself comfortable as we waiting to close the deal. I would be happy to send anyone interested in buying a new car to Sands in Surprise More

Personnel are extremely friendly and very helpful. Building is always clean to include restrooms. Service is usually right on and they never give you more than you agree too. The price is normally wit Building is always clean to include restrooms. Service is usually right on and they never give you more than you agree too. The price is normally within quoted price before service. They always have a smile before and after. More

We have purchused many vehicals from sands over the years, We feel like family when we go there,,we will continue to buy from sands. years, We feel like family when we go there,,we will continue to buy from sands. More

BUYER BEWARE!!!!!!!!!!! I actually wrote my first review which was 5 stars. Unfortunately, I can't delete it. We were unhappy with our purchase of our vehicle after having it about 10 days. We just didn' which was 5 stars. Unfortunately, I can't delete it. We were unhappy with our purchase of our vehicle after having it about 10 days. We just didn't like the way it felt, it was hard for me getting in an out of it. We went to try to return the vehicle because Chevy advertises that if your not satisfied for any reason, you can bring it back. They call this the Love it or Return it. What a load of crock!!! They scammed us by giving us a $500 rebate that they sneakely put into our contract which supposedly nullifies that deal so you are stuck with the car. After doing some more looking over our conract, we also noticed our trade-in that we shook on was $2500 less than what was agreed. THESE GUYS ARE TOTAL RIP OFFS. BUYERS BEWARE!! EVERYONE IS REAL NICE TO YOU UP FRONT. CHECK YOUR PAPERWORK!! More

Joseph Rojas stayed active and attenative to what is was interested in as far as vehicles. He was extremely upbeat polite and outgoing to each vehicle I showed interest in, and would gladly recommend him to interested in as far as vehicles. He was extremely upbeat polite and outgoing to each vehicle I showed interest in, and would gladly recommend him to anyone and also look forward to working with him again... excellent customer service More

My wife and I have bought four cars (two each) from Sands Chevrolet dealership. The professionalism, courtesy and above-and-beyond service is without equal in our minds. Since we moved to Arizona, we have Chevrolet dealership. The professionalism, courtesy and above-and-beyond service is without equal in our minds. Since we moved to Arizona, we have met, and now consider as friends, a number of current and former Sands employees. Each and every one of these men and women have provided superior service to myself and my wife. Each of our cars has performed flawlessly, and if any problem occurs with a vehicle, we can be sure it will be quickly, accurately and expeditiously resolved. Marilyn and I both higly recommend Sands Chevrolet of Surprise for anyone looking to purchase either a new or gently-used vehicle. More

The sales people were very professional (Paula & Joe) in helping me find the right truck I wanted and they found it. Thanks again to Sands. in helping me find the right truck I wanted and they found it. Thanks again to Sands. More