Sands Chevrolet - Surprise

I recently purchased a 2013 Chevrolet Equinox from Sands Chevrolet in Surprise . Adam Marinaccio was the sales staff that assisted me throughout the purchase process. I have to tell you how pleasant t Chevrolet in Surprise . Adam Marinaccio was the sales staff that assisted me throughout the purchase process. I have to tell you how pleasant this vehicle purchasing experience was. I had been to four (4) other Valley car dealerships in the previous three weeks and all those experiences were atrocious. The staff was condescending to me; tried to intimidate me and high pressure me into purchasing a vehicle they had available to sell vs selling me the vehicle that I wanted. My experience at Sands Chevrolet was completely different thanks to Adam. From the moment he greeted me in the showroom, Adam was respectful without being condescending. He afforded me all the time I needed in order select the vehicle that I wanted to purchase. He fully explained all the details and operations of the Chevrolet Equinox before we went out for a test drive. When I explained that I needed specific options on the vehicle, he made sure that those options were available and never trivialized my needs and/or wants regarding vehicle options. When we finally discussed purchase price, he was willing to work with me and within my budget. He explained all the opportunities available to me regarding purchasing and financing. We came to a mutually beneficial purchase price. Adam was attentive and respectful throughout the entire process. He kept me informed every step of the way. I never felt pressured, manipulated or abandoned. Since I had driven to the dealership in a vehicle that I was not trading in, getting my new vehicle home that night could have been problematic for me. Adam took care of me on that issue as well. He followed me home in my new vehicle and had someone else follow him so they could drive back to the dealership together after delivering me safely to my home with my new vehicle. I cannot say enough good things about Sands Chevrolet, Adam Marinaccio and my vehicle purchasing experience. I have already told several of my friends and coworkers about this great experience and I will continue to do so. Thank you to Adam and Sands Chevrolet for being a customer friendly dealership. Adam represents you well and is truly an asset to your organization. More

The facility at Sands in Surprise is staff of the art. The staff is friendly and courteous. Looking for a new or used car? Check out Sands Chevrolet in Surprise! The staff is friendly and courteous. Looking for a new or used car? Check out Sands Chevrolet in Surprise! More

Why, it was the BEST experience of my life at a car dealership. i'm 61 years old and the way people were at this dealership was GREAT. They took the time to tell me what they could do for me and what i dealership. i'm 61 years old and the way people were at this dealership was GREAT. They took the time to tell me what they could do for me and what i needed to do.Above and beyond service. I will tell all my friends about Sands Chevy. The best part was meeting Doug Gayagas, he made you feel like you were part of the Sands Family. You cannot get that from any other dealership that i have been to in this valley. More

Mike was awesome and treated me with respect as if he was dealing with a family member. I would certainly refer a friend or family member to him......he is a keeper!!! dealing with a family member. I would certainly refer a friend or family member to him......he is a keeper!!! More

Overall I am 80 percent satisfied with my car buying experience at Sands Chevrolet Surprise. The 20 percent I am not satisfied with is I requested that Credit Union West be my lender numerous times whi experience at Sands Chevrolet Surprise. The 20 percent I am not satisfied with is I requested that Credit Union West be my lender numerous times while in my session with your finance officer Justin Larsen. I ended up with Bank of the West at 4.99 % APR. I told Justin that CU West offered me 4.49 % APR. I spoke to Frank and he said they would try to get my loan application back from Bank of the West. A day or so later I visited with Justin at the dealership and he said good news I got your loan application (request) back and got you 4.49 % APR. I asked if it was with CU West and he said yes. A few days later I get a letter from Bank of the West stating they are happy to be servicing my loan. If I ever buy another vehicle from Sands Chevrolet Surprise, your finance people will honor my request for a lender, or I WILL take my business elsewhere! On second thought, I will check with my Credit Union first to ensure that they will be the lender on any vehicle purchase I might make in the future... Sincerely, James S. More

Joe was a great help, he was very patient and also knowledgable in selling cars! I gave him my preferences and he matched them up perfectly, I love my new Spark! knowledgable in selling cars! I gave him my preferences and he matched them up perfectly, I love my new Spark! More

Best service ever. If u need a new or used car this is the place to go. Mike Mowery as well as the rest of the employees at Sands Chevrolet in Surprise are very friendly and make u feel like family. I wor the place to go. Mike Mowery as well as the rest of the employees at Sands Chevrolet in Surprise are very friendly and make u feel like family. I work hard for my money so I like to be treated with Respect and Sands Chevrolet does that and more. They definitely go that extra mile to please their customer!!! More

Thank you for employing such wonderful men as David (Mgr.), John - serv. dept., and Andy - appmt. person! So friendly and pleasant to deal with . . we have been coming to Sand's since they opened in (Mgr.), John - serv. dept., and Andy - appmt. person! So friendly and pleasant to deal with . . we have been coming to Sand's since they opened in Surprise . . . so glad they are here . . . plan on bringing our Chevy Venture in for whatever it may need ! ! They all just went out of their way to work with us . . . not every dealership is this way . . thank you again . . . it was truly a pleasure working with them all ! Susan & George Sheveland Surprise More

Great experience and I recommend this dealership to my friends and family. Very helpful and friendly. Helped get the exact car I was looking for without any hassle. friends and family. Very helpful and friendly. Helped get the exact car I was looking for without any hassle. More

Yes, Our car problems were solved to our satisfaction and in a timely manner. We were given a brand new loaner car while car was in the shop. Both gentlemen kept us appraised of how things were progressin in a timely manner. We were given a brand new loaner car while car was in the shop. Both gentlemen kept us appraised of how things were progressing. More