Sands Chevrolet - Surprise

Doug, Vince (sales) and Marcus (finance) were all good guys to work with. Never pushy or rude, very atypical of car salesmen (I know, I used to be one). Great selection of late model pre-owned cars. A sol guys to work with. Never pushy or rude, very atypical of car salesmen (I know, I used to be one). Great selection of late model pre-owned cars. A solid experience with only one minor glitch (not worth explaining) that they all made better. Would definitely recommend dealing with these folks when shopping at Sands Surprise. More

We have been having our oil changed for a number of years. We have always been more than satisfied with the service, the prices and the lack of waiting time. Up until last Thursday. We came in for t years. We have always been more than satisfied with the service, the prices and the lack of waiting time. Up until last Thursday. We came in for the $8.88 oil change and were quoted $24.XX. The reason given was the type of oil used on our vehicle. OK, but why were the previous oil changes given at the $8.88 rate? You have lost just one customer, but it also means you have lost a potential sale. My first car was a '55 Chevy convertible and in the last ten years I have restored and driven two '57 Chevy hardtops, so I love your classic Chevrolet displays. We also go into the used car area every time we visit. More

Jeff Tellman was wonderful. He worked with me on the monthly payment and even helped me with my trade in. I want to thank our sales guy as well, but I can't seem to find his business card at the moment. monthly payment and even helped me with my trade in. I want to thank our sales guy as well, but I can't seem to find his business card at the moment. he was fun, exciting, and took us for a ride on the golf cart :) Marcus Escobedo was wonderful in finance as well. I couldn't have had a better experience. After everything was said and done, it only took my husband and I a total of 4 hours before we walked away with a 2013 Chevy Sonic. Such a wonderful dealership. Will be sending anyone I know interested to Sands Chevrolet. Thank you guys, you were wonderful! More

Mr. Dirk Emberlin was awesome!!!! Up front and honest. Actually the entire staff that was involved in my purchase was wonderful!!! Took the time to know what I wanted in a vehicle. Great experience, will Actually the entire staff that was involved in my purchase was wonderful!!! Took the time to know what I wanted in a vehicle. Great experience, will be back in the future!!! Thanks Sands Chevrolet!!! C. Smith More

My experience at Sands Chevrolet was great! Scott McEwen and Chris in finance were very helpful and informative. I am very pleased with the overall experience, am definitely going to recommend friends and f and Chris in finance were very helpful and informative. I am very pleased with the overall experience, am definitely going to recommend friends and family to visit. Thank you again for all your help! More

This is my second car purchase with Sands, Dawn took great care of me for both cars, first one was used and now I have a new chev Cruze. She is honest, up front and does everything she can to fill my n great care of me for both cars, first one was used and now I have a new chev Cruze. She is honest, up front and does everything she can to fill my needs, I won't go to anyone else. More

I purchased a Chevy CRUZE on 12/19, Sales staff didn’t know their own inventory or deals they were offering on their own website. There was a companywide meeting for all employees so the sales process too know their own inventory or deals they were offering on their own website. There was a companywide meeting for all employees so the sales process took 4 hours instead of 1. (management wasn’t available to close / authorize the deal) I knew what I wanted walking into the dealership, reviewed their online inventory and deals they were offering, all in all the sales experience was 3 out of 5 stars because it took to long and it was ridiculous to me that the customer had to wait thru managements meetings, I would have been glad to just come back another day when I didn’t have to wait around. My REAL complaint right now is that today is 2/20/13, 60 days after signing and I still don’t have my license plates! Or anything from Ally financial stating that the deal was approved and closed and please send payment on xx/xx/xxxx. We had to go in and RESIGN our finance papers TWICE. (TOTAL OF 3 TIMES). You can never get a hold of anyone in the finance department by phone or email. (I have emailed the director TWICE) never have heard a word back. The receptionist that answers the phone is NOT customer oriented, you ask for finance and she will keep transferring you to the same place ALL DAY and the phone just rings and rings and rings IF YOU LET HER, or you can ask her to take a message, but you would think she would have a clue not to keep transferring you to the same dead end over and over again. I had my reservations about stepping foot on a Sand’s dealership after a bad experience at their Glendale location 13 years ago. I should have listened to my inner voice and taken my business elsewhere, what a PITA! I don’t know if my vehicle is even registered yet or financed for that matter. More

I went in to see a chevy cruze and I had TIM RICHARDS as my salesperson he did a great job for me and good price so I bought one and love the car if you need a car see TIM RICHARDS he will make sure you are my salesperson he did a great job for me and good price so I bought one and love the car if you need a car see TIM RICHARDS he will make sure you are taken care of. More

Worst buying experience ever. Sold us a lemon and refused to make it right until we threatened a lawsuit. Service technicians are incompetent. BUYER BEWARE. refused to make it right until we threatened a lawsuit. Service technicians are incompetent. BUYER BEWARE. More

Went in for my first oil change on my new 2013 Sonic and got the car washed and the tank filled for FREE.... Thanks Victor for the great service. got the car washed and the tank filled for FREE.... Thanks Victor for the great service. More