Sands Chevrolet - Surprise

I have two things to say about Sands Chevrolet. I want to preface this with saying that our buying experience was GREAT. Rich was awesome and went out of his way to get me into my Camaro quickly. (W I want to preface this with saying that our buying experience was GREAT. Rich was awesome and went out of his way to get me into my Camaro quickly. (We went to pick it up the day the ignition recall happened due to the key fob) We will probably buy from Sands because of Rich. 5 STARS ALL THE WAY ACROSS FOR RICH Now, for why we rated this so low. I had my first "PITSTOP" last month. It was HORRIBLE!! We sat in our car for almost 20 minutes before we were helped. (We were also given the wrong time according to the schedule) When we finally were helped they had NO CLUE why we were there. HELLO,,, You called me to scheduled this appointment... After waiting for almost two hours, my husband went to check how much longer it would be. He was told the car had been ready for a while, but they didn't know who the car belonged to. I HAVE A VERY YELLOW CAMARO,, not that hard to find out who we were. They did not put the correct amount of oil, (my husband is so leery about the oil change he is re-doing it,,, needed or not) they did not reset anything in the computer so my car in now telling me I need to have it serviced. We were told that the car would be filled up,, when that was not done ,, I insisted,,( we live out of state and drove 350 miles for this "free service')The wash job was so bad,, I had to re-wash it. The vacuuming job was just as bad.. nominal job was done on the detailing of the interior.. My husband will do our "PIT STOPS" from not on. Thank you Rich for the BEST part of buying my Camaro :) More

Amazing Rich was awesome. He was very helpful I orginally started looking for a car in May and Rich would follow up with me and fianlly I set me appointment a Rich was awesome. He was very helpful I orginally started looking for a car in May and Rich would follow up with me and fianlly I set me appointment and let him know that I did not want to sit a the dealership all day trying to buy a car. I showed up and he verified my inofmation and we went to look around at cars. Rich was very patient and he even took me over to the Kia side of Sands to show me those cars as well. The whole process took about 3 and half hours and I got the car I wanted. Thanks again Rich and thanks Caleb for making the financing part go quickly. More

Gary Springer....Awesome Found what I wanted online. Went in told Gary what I wanted and he made it all happen. Love my new car, especially the mpg. Thank you Gary and Josh Found what I wanted online. Went in told Gary what I wanted and he made it all happen. Love my new car, especially the mpg. Thank you Gary and Josh for making my first experience with Sands Chevrolet a good one. More

Excellent! I traded my car in for a truck and was in and out in under three hours!!! Dave had everything together and was happy to answer any questions I had. T I traded my car in for a truck and was in and out in under three hours!!! Dave had everything together and was happy to answer any questions I had. Thanks and I love my truck! More

Worst Experience Ever With A Dealership I purchased my vehicle from Sands in July and before taking delivery of the vehicle I pointed out 2 large scratches across the hood and a clear door I purchased my vehicle from Sands in July and before taking delivery of the vehicle I pointed out 2 large scratches across the hood and a clear door ding strip that was damaged that needed to be replaced. They agreed to take care of the Paint issues and the door edge guard for me no problem and let me know to bring it back buy and they would repair it. A few days later I called and set up an appointment to have the vehicle dropped off for repair and was told I would have it back by the end of the day. It took 2 days to receive the vehicle back when I was told it would be done the same day which was irritating but ok. I picked it up at night and drove it home. It was then parked in my garage for almost a week before I took it out for a drive and it was really dirty from dealer still ( dusty ) so I took it and got it washed. After it was clean I couldn't believe my eyes! There were buffing marks and swirls on every inch of the car. It looked so bad even my friends were making fun of how terrible my new Camaro looked. I spent 40k on this car mind you. So I was upset and called the service department back and explained it and they had me bring it back in. I was told they could tell how bad it looked and because I picked it up at night it was probably hard to see the scratches and buff marks and it would be fixed. I was then told they needed it for 1 whole day and I could get it the next day. They had it for 2 full days instead so I came to get it the 3rd day. Upon picking it up I noticed the damage was no different. Also there were now deep scratches on the lower passenger side door / and side skirt. Also they damaged all my aftermarket vinyl I paid to have installed by buffing over it, which severely discolored it. They didn't even replace the door edge guard and even ruined another section of it with the buffer. Also I had asked for a seal on top of the car to be replaced because it blows off in the car wash and this was my 3rd attempt to have that fixed as well. They did not fix it either. When I went to pick the car up as I said, I didn't even take it back it was so bad. I left it with them and was told I would be called back soon that day to go over what they can do. Two days later I call them due to no reply and am told they are still figuring it out. So after not being with a car for a while I said I needed to pick it up until they reached a decision. I picked it up and 2 days later still no call. So yesterday I went in to Sands to talk in person and the GM wouldn't come out and talk to me because he said it wasn't a sales issue and he made his employee deal with me. She then told me that I needed to wait 2 weeks for my paint to be ready for another wax from a new company..... I have never heard of paint needing to rest for 2 weeks? I understand a few days but not weeks. The newest news was that they are going to try to buff it again and then if that doesn't work they are going to try to go through GM to get them to fix or pay for it under warranty. I questioned them about the warranty and why would GM cover the scratches and was told why does it matter if it’s paid for...... To me it sounds like they are going to try and stick GM with their mistake and try to say it was a issue from the factory.... Talk about unethical. I'm irritated with the entire process and I paid a lot of money for a vehicle that I can’t even be proud of and I have to look at every day with a ruined paint job. Sales guy and Finance guy was awesome, but the rest of the experience so far, TERRIBLE More

Awesome I went to Sands in hope to trade my gas guzzler. Lauren helped me out, got me into a gas saver! It was a super easy experience! Thanks! I went to Sands in hope to trade my gas guzzler. Lauren helped me out, got me into a gas saver! It was a super easy experience! Thanks! More

Outstanding customer service, Rudy Mendoza! I recently purchased a 2014 Chevy Malibu and I was extremely pleased with my salesman Mr. Rudy Mendoza. He was courteous, professional and knowledgeab I recently purchased a 2014 Chevy Malibu and I was extremely pleased with my salesman Mr. Rudy Mendoza. He was courteous, professional and knowledgeable and knew exactly what I was looking for in a vehicle. I left the dealership feeling excited and positive that Rudy did a great job in making my car buying experience painless and fun. I highly recommend Rudy and Sands Chevrolet to anyone who's in the market for a new or used vehicle. More

Awesome Experience! I recently purchased my new car here and Lauren Myers was awesome every step of the way. I'm going to make sure I definitely refer over to Lauren at S I recently purchased my new car here and Lauren Myers was awesome every step of the way. I'm going to make sure I definitely refer over to Lauren at Sands Chevy. They were wonderful. Thank you! More

Fantastic service and friendly sales Tony was awesome to work with. He pushed the deal through and stayed late on Saturday night to ensure our new vehicle was delivered to us and that we Tony was awesome to work with. He pushed the deal through and stayed late on Saturday night to ensure our new vehicle was delivered to us and that we understood how to use all of the features. I would definitely recommend working with Tony! More

Fantastic visit!! Thank you for staying late on a Saturday night! Can't wait to drive our new Cruz home. Great car buying experience. Another great car buying experienc Thank you for staying late on a Saturday night! Can't wait to drive our new Cruz home. Great car buying experience. Another great car buying experience at a Sands dealership. Thanks Tony you were great. More