Sands Chevrolet - Surprise

Best ever Knew what I wanted, how much I was going to pay and finance. Scott didn't try to change my mind he just sold me the car I wanted. He can negotiate, th Knew what I wanted, how much I was going to pay and finance. Scott didn't try to change my mind he just sold me the car I wanted. He can negotiate, that's for sure but I would recommend him to any one of my friends, family or coworkers. More

great David worked with us to get us in the right car and did an excellent job. He was informative and customer oriented. He took us around to look at sev David worked with us to get us in the right car and did an excellent job. He was informative and customer oriented. He took us around to look at several vehicles and was willing to find us a car if he needed to. More

Waste of time+ My experience with Sands Chevy is the worst experience I have had with a dealership. My husband is an active duty service member, a GM family first me My experience with Sands Chevy is the worst experience I have had with a dealership. My husband is an active duty service member, a GM family first member, and have bought a car at Sands Chevy before. This is the 5th GM car in our family in the past year, we are no strangers to the car buying process. I went in to look at fleet trucks and ended up liking a 1500 LTZ. Doug our sales guy was fantastic. He was patient with us throughout the process. The problems did not start tell we went to finance. We sat for a while and waited to see a finance rep to do the finance paperwork. Through the whole process, our finance rep had the snarky attitude that made us feel like we owed them something. I understand that he may of been having a bad day, whatever but that's not how it works. We finished all the paperwork and were sent home that day with the truck. Due to it being a weekend, they weren't able to tell us which bank was actually going to carry our loan. Our finance rep promised us that he would call us Monday morning to finalize the rest of the finance information, and follow up on some of the small stuff that they still owed us (Floor mats, Second Key, and Owners Manual). 11 days passed with 9 attempts to contact them....nothing. Multiple messages left for the finance department; our rep and the finance manager. This is the most upsetting part. Costumer service was non-existent. A couple days into this I got the generic call from their customer service department about our purchase, explained our concerns to the representative that called me. She said she was going to personally give the message to our Finance rep...Can you believe it? Still no answer. With 3 days left until the estimated 'due' date of the loan that they gave us when we signed the papers, we definitely started to panic. Through a personal connection, we were able to get a hold of the CEO of Sands Chevy. Obviously when he got involved, our finance issue was fixed. Why should I have to resort to the highest official there is to get stuff done? Our original finance rep called me back 3 days after the GM of the dealership was able to answer my finance question... he was still a jerk. Acted like this whole call was a waste of his time. Days pass and again, we have another issue regarding the registration that they processed through the MVD. Spoke to them last Thursday night, when they promised me they would call me on Friday morning with an answer... I never got a call. I called Saturday morning and spoke to the internet manager who said he would have them call me back with an answer... no response. Called yesterday, was told they wouldn't be in till 11:00.. left a message with the receptionist... no response. So now again, it's been a week. I can not believe that this is how I was treated when purchasing a vehicle from Sands Chevy. I will never recommend anyone to use any services from them. More

Very friendly I already knew what I wanted. After all considerations and counter offers matched what I wanted and needed. Deal was made without any pressure. Be I already knew what I wanted. After all considerations and counter offers matched what I wanted and needed. Deal was made without any pressure. Best car buying experience I have had More

excellent customer service I recently purchased a vehicle from this location and was assisted by David Gonzales he was very polite friendly and treated me with respect. I felt v I recently purchased a vehicle from this location and was assisted by David Gonzales he was very polite friendly and treated me with respect. I felt very comfortable with the service that was provided. Usually salesmen tend to hover over you. I would definately purchase a vehicle from here again. You are very lucky to have very helpful employees like David who make buying a car a wonderful experience. More

*****Great Experience***** Went in, knew what I wanted, got straight into the deal, honest and straight forward in offer, considered all my counter offers until the deal matche Went in, knew what I wanted, got straight into the deal, honest and straight forward in offer, considered all my counter offers until the deal matched my needs. Great guy, professional, and very knowledgeable! Sales Managers and Finance guy also great! More

new silverado I was in an accident not too long ago and needed a new vehicle. Tony was able to help me find a new truck that fit my budget and was exactly what I w I was in an accident not too long ago and needed a new vehicle. Tony was able to help me find a new truck that fit my budget and was exactly what I was looking for! More

Love my new Trax! I had leased a Malibu from Sands Chevrolet for two years. I returned it thinking I would lease another. Scott and Paul recommended I try the new Trax. I had leased a Malibu from Sands Chevrolet for two years. I returned it thinking I would lease another. Scott and Paul recommended I try the new Trax. It is a great model for me--a small SUV that handles like a car. I ended up buying the Trax and love to drive it. Scott is very considerate, knows his stuff but doesn't pressure the customer. More

great experience Scott took the time to find me the truck I wanted for the price I can afford. Very friendly, great customer service and patient, he had to be to deal Scott took the time to find me the truck I wanted for the price I can afford. Very friendly, great customer service and patient, he had to be to deal with me. I would recommend Scott to anyone thats looking to buy a new car. More

new equinox Just wanted to say thank you to Tony, Rachel, and Joe for all their hardwork. This is a great dealership and the reason I continue to come back Just wanted to say thank you to Tony, Rachel, and Joe for all their hardwork. This is a great dealership and the reason I continue to come back More