Sands Chevrolet - Surprise

Window Repair at Sands Once again, Henry Smith at Sands has provided us with excellent customer service when the back passenger window on my Hummer H2 wouldn't go up. He wen Once again, Henry Smith at Sands has provided us with excellent customer service when the back passenger window on my Hummer H2 wouldn't go up. He went to bat for us against the extended warranty company and kept us posted throughout the process. Henry is the BEST adjuster we have ever worked with!! More

The tearment I received was very good. I got in right away my car was fix in a few hours. Jake Friedberg who was working with me kept me up to date on what was going on. He was very helpful I got in right away my car was fix in a few hours. Jake Friedberg who was working with me kept me up to date on what was going on. He was very helpful More

Excellent I'm very happy with the service department at Sands Surprise! Jake was very friendly and efficient and took care of all my vehicle's needs! I will rec I'm very happy with the service department at Sands Surprise! Jake was very friendly and efficient and took care of all my vehicle's needs! I will recommend Sands service to my friends! More

Sands and Jean JaJou This was my first time visiting Sands. Jean JaJou is my Service Rep. Cheerful, competent, and assuring. She immediately took the worry away with he This was my first time visiting Sands. Jean JaJou is my Service Rep. Cheerful, competent, and assuring. She immediately took the worry away with her confidence and experience. While at Sands, and walked around, I decided to trade and buy a new Chevy Truck!!!! I live 70 miles from Sands; but will always travel there to have my GM vehicles serviced, or buy new ones. Great dealership, and very fine staff. More

Customer service I was assisted by Ken Ashby. He was very polite and very informative. He explained the repairs I needed in a way that I would understand. He worked hi I was assisted by Ken Ashby. He was very polite and very informative. He explained the repairs I needed in a way that I would understand. He worked his best to give me a good pricing for the repairs. The time to fix my car did take a little long but I originally went in for just a oil change so the repairs needed were unexpected. Over all i would recommend other clients to Sands and specifically to Ken! More

Sales with Mark Norman & Joseph Lomeli I went to Sands for the first time for service on my 2014 GMC Sierra; I left with a brand new 2016 Chevy! The Sands Team were very well trained, effic I went to Sands for the first time for service on my 2014 GMC Sierra; I left with a brand new 2016 Chevy! The Sands Team were very well trained, efficient, and helpful...great work Mark and Joseph More

Drivers side window would not go don He got got me out quickly, he had a part taken off a new car on the lot because he knew I had to get to work. He got got me out quickly, he had a part taken off a new car on the lot because he knew I had to get to work. More

Routine service, done quickly and treated very well. Jake has been our service rep for several years and continues to be the best! Always helpful, keeps us informed as the service progresses is someone w Jake has been our service rep for several years and continues to be the best! Always helpful, keeps us informed as the service progresses is someone we trust for advise should something unexpected arise. More

Excellent customer service I took the brand new 16 Silverado back to Midway Chevrolet in AZ because it was shaking only to be told that it was normal and nothing is wrong so I d I took the brand new 16 Silverado back to Midway Chevrolet in AZ because it was shaking only to be told that it was normal and nothing is wrong so I drove it for a week and couldn't take it anymore. I took it to Sands Chevy in Surprise Az to Robert and didn't hear from them all day until 2pm that it was fixed. They found a TSB and did the repIr and no more shaking what a excellent service department. More

Squeaky Brakes Unfortunately, my brakes have been squeaking since shortly after I purchased my Trax. Fortunately, Henry Smith has stayed on top of tracking down t Unfortunately, my brakes have been squeaking since shortly after I purchased my Trax. Fortunately, Henry Smith has stayed on top of tracking down the problem and worked with both the technician, Service Manager, and Chevrolet to try different solutions. He has test driven the car multiple times with me and on his own. While it's been frustrating because of multiple visits, Henry's professionalism has made it easier because I have felt that he really is trying to get the problem fixed. This last visit Chevrolet recommended changing the brake shoes themselves and Henry made multiple test drives after they were replaced to make sure there was no squeaking before turning the car back to me. The problem seems to be fixed at last. But I know that if the problem returns Henry will continue to pursue a solution. I also received a loaner car this time and the rest of the staff I dealt with were also very professional and helpful. All service advisors should be as professional as Henry Smith. More