Sands Chevrolet - Surprise

Professionalism & attention to detail The ease of making an appointment, greeted immediately upon arrival, friendliness of service rep, complete explanation of areas requiring service, pho The ease of making an appointment, greeted immediately upon arrival, friendliness of service rep, complete explanation of areas requiring service, phone follow-up explaining service needed & said cost. Timelines of repairs. More

Oil/Maintenance First time visiting the dealership, came in for an oil change & maintenance on my Silverado. Very clean facility & very friendly staff. They did what First time visiting the dealership, came in for an oil change & maintenance on my Silverado. Very clean facility & very friendly staff. They did what they said they were going to do & I was in and out in a timely manner and they even washed my vehicle! Thank you -Rene More

Loyal customer We have purchased many vehicles from Sands Chevrolet. We are always treated very good when we are there. Jerry and all his employees are always helpfu We have purchased many vehicles from Sands Chevrolet. We are always treated very good when we are there. Jerry and all his employees are always helpful. They will have a customer for a long time. More

Positive Experience Sales rep exhibited a professional and courteous manner in dealing with us. We were impressed with his knowledge of the model. Great driving car tha Sales rep exhibited a professional and courteous manner in dealing with us. We were impressed with his knowledge of the model. Great driving car that handles safely. More

would not discuss with me why size difference in tires. After I purchased my new Colorado I noticed the spare was 16in while the other tires were 17in . I do a lot of hunting and when offroad and flatten After I purchased my new Colorado I noticed the spare was 16in while the other tires were 17in . I do a lot of hunting and when offroad and flatten a tire the smaller spare could possibly ruin the 4x4 pts. all I wanted was a spare tire the same size. Dealer told me he didn't have anything to trade me. I have purchased 3 other trucks from Sands with no problems of any kind. That was why I kept coming back. Not any more. More

my service advisor, Jean J. was great! I called to schedule an oil change thinking it was too late on a Friday morning, but my service advisor Jean J. was able to recommend a time that afte I called to schedule an oil change thinking it was too late on a Friday morning, but my service advisor Jean J. was able to recommend a time that afternoon! When I arrived she met me and I explained what I wanted. She covered the service recommendations that should be performed and when I asked how much longer that might take she said I'd be out in 2 hours. I thought this was fantastic so had the oil change, 3 part Fuel System service and the tires rotated. Jean came to the customer lounge area 30 minutes ahead of time to say everything was done and the car washed. Wow! I was impressed. Jean also looked at my tires and assured me they were in good shape for the coming Phoenix summer and even showed me where to check for the wear indicators in the tread. No previous advisor has done all this for me. I really appreciate Jean going the extra mile and the work done by the mechanics in a very timely fashion. Great Job Everyone! More

What a Surprise Scheduled dealer for warranty work, Only time I ever visit a dealer, use local mechanic for everything else. After the service and attention that Jean Scheduled dealer for warranty work, Only time I ever visit a dealer, use local mechanic for everything else. After the service and attention that Jean gave me I was impressed enough to authorize $2,000 of "other" work that needed to be done on my 2011 Traverse. So far I am very pleased and will probably continue to break my rule of not going to a dealer for mechanic work... Good job Jean. More

Quick service, better than Arrowhead Kinda sucks I ended up paying over $80 for a $10 gas cap. But they charged me a good price for transmission flush. It's close to home, and I trust the Kinda sucks I ended up paying over $80 for a $10 gas cap. But they charged me a good price for transmission flush. It's close to home, and I trust them so I'll be back. More

Excellent I had a great experience . Everyone was very nice and work with me on the price . All work was performed in a timely matter . I will be back to p I had a great experience . Everyone was very nice and work with me on the price . All work was performed in a timely matter . I will be back to purchase a car Thanks Ethel McIntosh More

Great They got me right in, we're kind and professional. I was in and out in 20 mins with my vehicle issue fixed. Thank you They got me right in, we're kind and professional. I was in and out in 20 mins with my vehicle issue fixed. Thank you More