Sands Chevrolet - Surprise

Lost customer I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle t I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle there. My wife picked me up and we went to the grocery store before she dropped me off at home. She then went to her hair appointment. I got a call that the truck was done, but realised I had left my debit card and ID in my wife’s purse. She confirmed, but said it would be a while before she was home. Since all previous services had been completed at Sands, I figured I could hop on my mountain bike and pick it with a check. My check was declined because they said they couldn’t run it without my drivers license number. I said the local grocery store doesn’t need it, why do you? They then said it was policy to insure they don’t release the truck to the wrong party. I felt like someone who had just walked in off the street. After riding my bike back home, and my wife returned with ID, I went to get the truck, and the check that was denied, after forgetting to get it initially. The girl at the counter said it had already been run. So they were in fact able to run it without knowing who I was, but refused to release my truck without it. More

Great service and experience Would recommend to anyone and was too easy to talk to. ReceiveD every thing I wished for. Karan was the best person to work with. Would recommend to anyone and was too easy to talk to. ReceiveD every thing I wished for. Karan was the best person to work with. More

Best car buying experience I've had. Experience was friendly and fast,Thomas was very knowledgeable about the car we were buying,very relaxed. We plan on bringing the car back for future Experience was friendly and fast,Thomas was very knowledgeable about the car we were buying,very relaxed. We plan on bringing the car back for future servicing. More

Very good service They were very polite and they gave me back my Corvette nice and clean Henry was very good and friendly and I would recommend this to all of my friend They were very polite and they gave me back my Corvette nice and clean Henry was very good and friendly and I would recommend this to all of my friends thank you very much. More

Very impressed Want to thank Henry and their parts and body staff. I had broken my drivers side mirror and didn't really know who to take it to, I'm so glad I chose Want to thank Henry and their parts and body staff. I had broken my drivers side mirror and didn't really know who to take it to, I'm so glad I chose Sands Chevrolet. The had my part the next day and put on and repaired the next. Henry was so kind an professional,Thank you. More

Warranty service repair Danny was great. Any question I had was answered correctly and prompt. Will return in the future. Nice to feel wanted and treated will respect. It doe Danny was great. Any question I had was answered correctly and prompt. Will return in the future. Nice to feel wanted and treated will respect. It doesn't happen enough anymore. More

2015 gmc truck Kara was top notch everything was done as I requested He informed me of other issues that I need to attend to and I will at a later date with sands ch Kara was top notch everything was done as I requested He informed me of other issues that I need to attend to and I will at a later date with sands chev thanks Ralph McKeever More

Helpful I spoke with Bryan to set up the appt who was pleasant on the phone as well as in person. He kept me in the loop on the issue being fixed as well as h I spoke with Bryan to set up the appt who was pleasant on the phone as well as in person. He kept me in the loop on the issue being fixed as well as how much longer I had to wait. He added a coupon to my service fee which helped tremendously with the cost. He also guided me to a salesman that he trusted to show me a few vehicles that I may be interested in buying. I spoke with a few others at an earlier date that weren’t as pleasant which persuaded me to not get service at this location but Bryan changed my outlook on the service center in surprise. I will be back. Thank you! More

Great experience Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to use the dealership. More

Truck repair Had a glitch in Colorado heating system. Was repaired under warranty and no issues since.Was given prompt appointment and given ride home. When truck Had a glitch in Colorado heating system. Was repaired under warranty and no issues since.Was given prompt appointment and given ride home. When truck work completed I was picked up and brought to dealership. More