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Sands Chevrolet - Surprise
Surprise, AZ
2,820 Reviews
Sands Chevrolet has been serving Arizona for over 75 years, and is locally owned and operated. We are committed to making your buying experience a great one.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information.
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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August 30, 2016
Great customer service, Jean was awsome. I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks a I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks again for a great experience. More
by 4HAIRDAZE
Verified CustomerEmployees Worked With
August 30, 2016
Oil change Had an appointment for an oil change on my 2016 camaro. It took 1 hour and 28 minutes to change the oil and filter??? I sure hope they don't pay the Had an appointment for an oil change on my 2016 camaro. It took 1 hour and 28 minutes to change the oil and filter??? I sure hope they don't pay their techs by the hour! I'll never go back there again! More
by MDLANOUE
Employees Worked With
August 29, 2016
Safety issues not fixed I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not covered under my warranty and that my airbags would not deploy unless it was fixed. I was quoted $739 to replace the part. Not being able to afford it the service advisor said he would speak to his manager. I highly doubt that even happened and I picked up my car the following day. I find it very concerning that they didn't even offer to work with me on this issue and let me leave in a unsafe car! After speaking to several friends who work for other dealers I feel they could of done more! More
by CASEYSBUZZ
Employees Worked With
Brian Abbott
August 28, 2016
At least the Service advisor and Customer Service were great Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car w Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car was taken car of the right way. My limited interaction with the service manager left me to believe he wanted to do what was best for me in my situation. They were quick(with a nudge) to place me into a loaner vehicle to get me going since the don't shuttle out of the general area and I work downtown. That being said, My car went back for rework over 7 times each time presenting a new issue upon pickup. The frustration level of all involved rose up a notch every time I brought the vehicle back. This was an older Chevy vehicle (early 2000's) that I brought in for repairs assuming they would have no problem at Chevy with a Chevy. Not the case. Long story short outside the service advisor floor...the level of service provided is suspect. I will say this the car now is running smooth and I have not issues it just took 2.5 months to get here and alot of "extra parts" that they covered. More
by PHXMIKE
Employees Worked With
August 28, 2016
Good, friendly service Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pres Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pressured for extra services. More
by egnats62
Employees Worked With
August 27, 2016
Stupid people The first salesman was good. But after that they were very rude, and completely unprofessional and thought they could just push us around. I having be The first salesman was good. But after that they were very rude, and completely unprofessional and thought they could just push us around. I having been a previous buyer form them will NEVER EVER GO BACK. Not for anything or any reason. Do not buy from this dealer go elsewhere and save yourself the hassle. And by the way this was for my wifes first ever new car. The car that we were looking at was completely dirty inside and even after they cleand it twice. I still had to have a real professional clean it just to make it look nice again. Then when they gave us the key. That's right just one key. They refused to make a spare one. When asked for 24 hours to think about price they refused. This is the only dealership who has ever refused this. I have had dealerships honor prices that we worked out the week befor. They would not even think of giving one day. Never shop here. More
by Firefighter
Employees Worked With
Quentin kare, Andrew rivara
August 27, 2016
Happy purchase Jason was wonderful throughout the buying process. Positive and professional experience. We love our new vehicle. Jason told us what we needed to hear Jason was wonderful throughout the buying process. Positive and professional experience. We love our new vehicle. Jason told us what we needed to hear not what he thought we wanted to hear. More
by Susie445
Employees Worked With
Jason Wiler
August 27, 2016
Warranty work Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and pe Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and performed front end alignment check. Found minimal problems and we approved the correction. Price was discounted but we'll worth the price More
by JOHNBRISKE
Employees Worked With
August 26, 2016
Fast and friendly service I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer. I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer. More
by JATKINS525
August 26, 2016
Service Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a couple times in the 2 + hours it took for service. More
by PS5039
Employees Worked With
