Sands Chevrolet - Surprise

Unorganized I purchased my vehicle here and had a great experience. Took my truck in for first free oil change this week and was a bit surprised by the way it wen I purchased my vehicle here and had a great experience. Took my truck in for first free oil change this week and was a bit surprised by the way it went. Scheduled the appointment ahead of time, showed up and checked in on time, and was told give him an hour 15, ok no problem. Hour and 45minutes I decide to go looking for it or my service guy, find out he is at lunch and no one can find paperwork or keys. After a few minutes all is found, however truck had not got the complimentary wash, I was asked if I would still like it ran through. I figured what's another 20 minutes sure. It was definitely a quick free wash. All that being said I will give them a second chance because the dealership is super clean, and lots of old Chevys to look at while you wait. More

Not happy Had the wrong vehicle selected when they called me. Would not warranty the radio issue I was having with blue tooth. Told them the Glendale Sands woul Had the wrong vehicle selected when they called me. Would not warranty the radio issue I was having with blue tooth. Told them the Glendale Sands would take care of it and said to take it there. Really going to start looking at other makes. More

sell or sell and buy I'm on Social Security and deaf. I had 2009 than needed more work done than I could afford so talked to them about selling my car as I didn't think a I'm on Social Security and deaf. I had 2009 than needed more work done than I could afford so talked to them about selling my car as I didn't think anyone would sell me a car with borderline credit. They bought my car and found me a car I could afford buy and someone to finance this. More

Recall I came to the dealership for a recalland service. The service advisor Bryan Gendrich was most helpful I had a great experience here in Surprise Sands I came to the dealership for a recalland service. The service advisor Bryan Gendrich was most helpful I had a great experience here in Surprise Sands Chevy. More

RV maintenance Bryan help me in getting my RV serviced, due to me trying to sell it. He was a great service Rep and I appreciate his help. Bryan help me in getting my RV serviced, due to me trying to sell it. He was a great service Rep and I appreciate his help. More

Super Service was great, promised vehicle at a certain time and out was done on time. Explain all the issues with my vehicle. Victor was great. thanks Service was great, promised vehicle at a certain time and out was done on time. Explain all the issues with my vehicle. Victor was great. thanks More

Horrible customer service! I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up for $32 oil change but Mentioned the $12 deal and Robert Wolf signed me up for that. Came to pick up car and stood at Roberts desk and he continued to look at screen asking what I needed. I told him uh I’m here to pick car up and still without looking up he asked what my name was. He handed me the bill and it was $44 and I said uh I wanted the online special we discussed and he replied “do you have a coupon”?. I grabbed my phone and started to go online and he immediately said no you have to physically have the coupon in your hand which I replied it’s on your website like we discussed how am I suppose to print that. Robert turned around and started to walk toward the cashier saying “that’s why they put a print button on the screen”. Uh ya some customer service there with smart xxx comments. I don’t mind paying or having things explained to me but there is no need for smartass comments. My family buys company cars and trucks from here but not anymore. More

Very bad experience more than once I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especiall I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especially when they use scare tactics to do so. Telling someone your lucky your wheels have not fallen off is not a good approach. I felt duped into purchasing new hubs for my truck when it drove just fine. Honesty is the best policy. It takes years to build trust and moments to destroy. I spoke with the service director at Sands Chevrolet Surprise and he did not help me or call me as he promised he would. Had my truck back three times now and brakes still squeal like a Mac truck coming to a stop. Another bad mark. I wish I could get a call from the GM at Sands or from. General Motors because this was not right. 480-252-1554. I screen my calls so please leave a message If I do not answer. More

Great service Arrived 5 minutes late but got attended to very quickly... they did oil change ...and took care of everything in a timely manner. I was completely sat Arrived 5 minutes late but got attended to very quickly... they did oil change ...and took care of everything in a timely manner. I was completely satisfied with my visit there. More

Not bad, not great. I went here to get something fixed under warranty and therefore didnt have to pay for anything. I appreciate the work they did, but the service person I went here to get something fixed under warranty and therefore didnt have to pay for anything. I appreciate the work they did, but the service person who helped me was very pushy about making me apply for a credit card so I could get something in my car fixed that would’ve cost $420. I kept telling her no but she kept pushing and I nearly was late for a test at school! She really wanted me to get service taken care of there, but I knew it would be more expensive. I know dealers upcharge like crazy, but I got the same thing fixed for $250 so the $200 price difference is a little ridicukous More