Sands Chevrolet - Surprise

Chevy Truck Service Made and appointment and dropped my 2007 Chevy Silverado Classic Duramax 2500 HD for routine service. I have always had the vehicle serviced at other Made and appointment and dropped my 2007 Chevy Silverado Classic Duramax 2500 HD for routine service. I have always had the vehicle serviced at other Chevy dealers prior to moving to Wickenburg. I had an appointment with Robert to schedule a lube oil and filter change, fuel filter, air filter, and check out the door ajar switches which are sticking and causing the aftermarket AMP running boards to act intermittently. I also requested a safety check and status on brake pad wear since the truck has 72,000 miles on it. I left the truck and headed home. While on my way home, I was contacted by a representative of the sales department to offer me an opportunity to purchase an extended warranty. I declined and thanked him. Later I was contacted by Robert in service regarding the status of my truck. He indicated that they had found additional issues and wished to discuss. The first was it had two oil leaks, one on engine oil pan and one on transmission cooler line . Robert also commented that all the rubber suspension bushings on the front control arms were cracked and needed replacement. Since they only come with the control arms they would all need to be replaced. He also told me that I needed to replace both door lock assemblys on the truck, Robert then gave me a price of $4291.21 for the repairs. If I gave my OK, he could get right on it. I indicated that I was a little taken aback by the cost for all these repairs since I had just brought my truck in for routine service and it did not exhibit any signs related to these issues. (Never a drop of oil or fluid in my driveway, for example). He did not have any information regarding the brake pads, something I specifically asked for them to check. Robert then indicated that if I wanted to have all the work done he would be able to work with me on the amount of the repairs. I said no thank you and asked for him to call me when the work I had authorized was complete and I would pick up the truck. After a little while, a gentlemen name Steve called me and wanted to discuss the additional repairs on my truck. Steve wanted to know what it would take to get acceptance of the repairs, he said "Bud", what's it going to take for you to approve these repairs? I would like to work with you". I asked what he meant? He stated the original extimate for all the work was $4291.21 but he would like to "work with me" and "keep his guys busy" so he quoted me a total cost of $2883.31. I told him I didn't want the additional repairs and call me when my truck was ready to pick up. If this is Sands' Chevrolet standard business practice I will take my business elsewhere. I believe the company is more concerned with the bottom line rather than what is good for the customer. More

Great service Never have a problem getting my truck or car service with a great smile. Have been coming here now for the past 3.5 years. They stay on top of every Never have a problem getting my truck or car service with a great smile. Have been coming here now for the past 3.5 years. They stay on top of everything that needs to be done. More

Pain Free Justin was there to greet me as I drove up. He was cheerful, and polite. I left my car in good hands. He offered me a ride home and asked if there was Justin was there to greet me as I drove up. He was cheerful, and polite. I left my car in good hands. He offered me a ride home and asked if there was anything else I needed. He called a few hours later and I picked up my car. It couldn't have been any easier. More

Service went great! Erwin has sold me two cars in the last 2 years and is great to work with. He is very knowledgeable about the cars and Dealership. Erwin has sold me two cars in the last 2 years and is great to work with. He is very knowledgeable about the cars and Dealership. More

Wonderful Service I just had my car in for a recall. My service advisor was wonderful and very respectful as well as helpful. I would have given them 5 stars, only I just had my car in for a recall. My service advisor was wonderful and very respectful as well as helpful. I would have given them 5 stars, only for the fact that they usually wash my car after every service but this time when it was washed it looked like the dirt was just smeared around the car and only made it look worse. Not the fault of the service center but thought the should have paid closer attention. More

Awesome as always Sands was great as always!! Beautiful, clean, and inviting store with everyone so nice and helpful. Nothing but the greatest service in taking care of Sands was great as always!! Beautiful, clean, and inviting store with everyone so nice and helpful. Nothing but the greatest service in taking care of me and my truck. Thanks so much!! More

Online Sales Associate Normally when you think of online auto purchase it is more about inquiry rather than a purchase. However, I made contact with Troy who provided excel Normally when you think of online auto purchase it is more about inquiry rather than a purchase. However, I made contact with Troy who provided excellent service and laid the ground work for an easy purchase experience. He invited me to the dealership to check out the vehicle, I had inquired about. It was a no pressure experience purely informational, and we weighed the pros and cons of different vehicles. At the end it was an easy decision to purchased based on the quality of product, great price and excellent customer service. More

Excellent service appointment Got to the dealer 15 mins before opening time. The attendents started helping customers at about that time which was before they were supposed to. B Got to the dealer 15 mins before opening time. The attendents started helping customers at about that time which was before they were supposed to. Bryan came out to greet me and was attentive to my service needs. I was promised my car back by 8:30 am and got it back at 8 am. Excellent service and advisors. More

Michel Terrazas We worked with Michel, very friendly and courtesy. My husband told him what we were looking for, he took us right to our choices. We drove one and b We worked with Michel, very friendly and courtesy. My husband told him what we were looking for, he took us right to our choices. We drove one and bought it. Everyone was very friendly and helped us through a very difficult time. Our van died on May 18, and we bought another on May 19. We wish to thank Michel Terrazas for making the transaction as easy as possible. Thank you Sands for having such wonderful employees. More

Met by Jake for appointment on time service as scheduled! Dropped car off for scheduled service and 3 part fuel system service. Was sent an estimate via email right away and was able to use $50.00 service co Dropped car off for scheduled service and 3 part fuel system service. Was sent an estimate via email right away and was able to use $50.00 service coupon I received in the mail. Always treated great by Jake and feel appreciated as a customer. Have used Sands for all service needs since they opened in Surprise. Also have purchased 2 new vehicles from them. Great facility and friendly staff! More