Sands Chevrolet - Surprise

I would waste my time. They have the highest " fees" I have seen at a dealership and they refuse to give you numbers over the phone. They want you to spend hours at the dea They have the highest " fees" I have seen at a dealership and they refuse to give you numbers over the phone. They want you to spend hours at the dealership. There are plenty of dealerships that want to sell a vehicle and not waste your time. More

Not a good experience today with my Cadillac Escalade. It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine It’s a 2017 with 48k miles. Asked for a routine oil change and conveyed to Ron that the vehicle was a bit rough when gears shift at times. No engine light or any other warning signs. The vehicle was last service by our reputable mechanic in Gardnerville NV in October 2024. We have had the same Mechanic since 2014 for all of our vehicles. The Escalade has been serviced regularly every 5k since we purchased new in 2017 from Michael HOHL dealership in Carson City Nevada in 2017. Ron had a transmission computerized check amongst other things. Sent my wife a text this morning that the cost of repairs would be 12k plus. New transmission, 2 engine mounts worn, transfer case leakage and rear shocks leaking for $12,363. We called out mechanic in Nevada who thought Ron was forwarding us information on the wrong vehicle.Needless to say we were shocked and the presentation from Sands service department and we took the vehicle today to a mechanic who we have used befor in the surprise area. He went through the inspection report along with our mechanic in Nevada. We paid $220 for the inspection report which we did not ask for plus $90 for an oil change which we are ok with. Ron was an ok guys but the service quality in our opinion was way below what we are used to. Not going to a dealership for service for a vehicles again unless the vehicle is under warranty. Thanks for listening Buddy More

I had a very good experience at this dealership today doing required maintenance on my equinox doing required maintenance on my equinox More

We stopped by on our trip through to Mexico and had just purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great purchased the truck used from a private party in ill health. Needed help getting the Infotainment center activated. Craig in service center was great and got us going in 15 minutes. I would highly recommend and I would definitely return for any service or help in the future! More

Code 204 Oil Change *Tax and more then 6 Quarts extra, and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there and yet you charge 8 bucks more in Misc FEE. Last time misc fee was 40 bucks, Oil disposal fee. Someone went thru my glove box, for what, as there was no all point service check given me, only a verbal it all looked good. Over a 2hr wait even with schedule d appointment More

Hassle free while searching for the perfect vehicle for me. The salesman (Elsi) was understanding and very pleasant to work with. He was very knowledgeable in the vehicle I was asking about. me. The salesman (Elsi) was understanding and very pleasant to work with. He was very knowledgeable in the vehicle I was asking about. More

The “Team” of sales personal at Sands who worked with me thru the process of selecting and purchasing the vehicle, right thru to handing me the keys couldn’t have went more smoothly. thru the process of selecting and purchasing the vehicle, right thru to handing me the keys couldn’t have went more smoothly. More

By far the best customer service made me want to buy 10 cars definitely our new go to dealership cars definitely our new go to dealership More

Big Joe was great in getting the deal I requested. Also, it was the fastest process and out the door with my new truck. 40 minutes. Thank You Also, it was the fastest process and out the door with my new truck. 40 minutes. Thank You More

I've purchased many new cars over the years, working with the team at Sands Chevrolet was probably the best new car buying experience I've had. I highly recommend them. the team at Sands Chevrolet was probably the best new car buying experience I've had. I highly recommend them. More