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Sandia Toyota

Albuquerque, NM

4.5
1,464 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,464 reviews

May 07, 2021

Really unsatisfactory prep. Windows not cleaned, glue from tags still there, inside of windshield not clean.. Costco rules not followed in any way. Manny not authorized as a Costco rep. More

by enchanted128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Gutierrez, Manny Delgado
May 10, 2021 -

Sandia Toyota responded

Thank you for making me aware of your concerns. If you would like to reach out to me directly I can address your frustrations. Thank you. - Tammy Burns, Customer Retention Manager, (833) 798-6885

May 10, 2021 -

enchanted128 responded

We are having a problem with the cruise control, and will stop by tomorrow to see if Manny can resolve them for us... will stop past your office when you are there... The windows are really resisting my attempts at cleaning them.

April 26, 2021

Easy check in , easy to address my concern and easy pick up. No where else I'll take my vehicle for service. Best place hands down !!! More

by heffathegr8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony West, Dave Carrell
Apr 27, 2021 -

Sandia Toyota responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Tammy Burns, Customer Retention Manager, (833) 798-6885

April 21, 2021

Service pretty much sucks. I brought my RAV4 in for a fuel tank recall. First time, they didn’t have the right parts. After waiting all day, I got my car back, unrepaired....and less $10 . The service gu More

by Dawquilts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Carrell
Apr 22, 2021 -

Sandia Toyota responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your recent service visits. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

Apr 22, 2021 -

Dawquilts responded

I would think the burden of “handling this properly” would be with you, not the customer. You are free to call me at (505) 573-8230 or email me at dawquilts@gmail.com Hope to hear from you soon. ~denise

April 18, 2021

Rudy The Governor Gomez is the best Sales Man very professional very friendly very patients and I will go back in 3 years all the best More

by Golozo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Apr 19, 2021 -

Sandia Toyota responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Ernie Riach, General Manager 

April 16, 2021

scammed. Horrible experience. My car was hit under Larry h millers watch and they refused to take ownership. Got pressured into all of the warranties but no warranty can save me from the dealership itself. More

by joshgallipoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Gomez, Anthony West, Dave Carrell
Apr 16, 2021 -

Sandia Toyota responded

Hey Josh, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

April 14, 2021

I worked with Rudy on a new Sienna, he was clear and prompt during negotiations. I have bought over 10 news vehicles in 30 years. This was one of a few pleasant transactions I have had. You can expect R More

by pedroelaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Apr 14, 2021 -

Sandia Toyota responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Ernie Riach, General Manager 

April 01, 2021

Excellent customer service. I was happy with my purchase. I will I would recommend Rudy aka The governor to my friends and family. My wife is happy with the new Tacoma. More

by epinedo311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Apr 01, 2021 -

Sandia Toyota responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Ernie Riach, General Manager 

April 01, 2021

I have been using this dealership for years. Very unsatisfied . Paid for service I did not need. Still my veh is not working properly. Ugh More

by APD34nomore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Macias
Apr 02, 2021 -

Sandia Toyota responded

Hello, we strive to make every visit worthy of a five-star rating. It is unfortunate that your experience fell short of that standard. Please feel free to give me a call with any questions or concerns that I may address. - Tammy Burns, Customer Retention Manager, (833) 798-6885

March 31, 2021

The problem was quickly identified and repaired in a timely manner. The service was great as was Steven the service rep. I bought my PriusV at this dealership and have had all of the maintenance done More

by enpconway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Mar 31, 2021 -

Sandia Toyota responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Ernie Riach, General Manager 

March 31, 2021

Very professional and friendly . Staff was able to take my trade in and sell me the model of truck that I wanted . Thank you to the staff More

by finn8427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior Cruz
Mar 31, 2021 -

Sandia Toyota responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Ernie Riach, General Manager 

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