Sandia Toyota

Recently, I took my Toyota Tacoma for servicing at the Larry Miller Toyota dealership. The Service Advisor, Estevan Marrujo, was EXCELLENT. He was knowledgeable & kept me abreast of the status of my tru Larry Miller Toyota dealership. The Service Advisor, Estevan Marrujo, was EXCELLENT. He was knowledgeable & kept me abreast of the status of my truck, & informed me of recommendations. More

Service received was wonderful. Everyone was respectful and courteous from the moment I signed in for my appointment. Thank you Dave, I appreciate you being informative about the service on my truck. and courteous from the moment I signed in for my appointment. Thank you Dave, I appreciate you being informative about the service on my truck. More

The service received from Larry Miller Toyota on Eubank was done in a timely manner and with quality. Because of this service, I will return there for service in the future. was done in a timely manner and with quality. Because of this service, I will return there for service in the future. More

I dropped of my truck for service before 8am and didn’t bother to get it in. Had to go back and pick it up after 2pm and waste my day. Anthony was not the person I dealt with initially, so my rating is a bother to get it in. Had to go back and pick it up after 2pm and waste my day. Anthony was not the person I dealt with initially, so my rating is a 3 star. If the woman I dealt with in service was listed, I would have rated her very poorly. I’ll try my luck at American Toyota, but I don’t plant to ever do business with the Toyota at Eubank. I used to take other Toyota vehicles I used to own for service so they lost a long-time customer. I tried to buy a truck with them recently, but they won’t deal fairly. More

Customer service rep at the front desk as you come out of the automotive shop needs service remedial training. There is no need to have such a bad attitude remember I am the customer the automotive shop needs service remedial training. There is no need to have such a bad attitude remember I am the customer More

Great experience with Estevan in the service department. He was able to answer all my questions, was kind and professional. Keep up the good work Toyota!! He was able to answer all my questions, was kind and professional. Keep up the good work Toyota!! More

Check in for appt 1110 and didn’t leave till 2:20. Desired a car wash and didn’t get one. They told me it should have been washed. Tool were left messy. Desired a car wash and didn’t get one. They told me it should have been washed. Tool were left messy. More

Our regular service writer wasn't there. Estavon (???) helped us tremendously. It was 4:00 in the afternoon. Dave (???) didn't want anything to do with us. I was very disappointed in his attitude towar helped us tremendously. It was 4:00 in the afternoon. Dave (???) didn't want anything to do with us. I was very disappointed in his attitude toward us. We usually have very good service when we bring in our Toyoya. More

Customer service use to be amazing. Now when you call to make an appointment, they are so rude and not helpful. They act like calling in is Manson them work harder. And once I got to the drive in to drop o make an appointment, they are so rude and not helpful. They act like calling in is Manson them work harder. And once I got to the drive in to drop off my car, no greetings. Just “what’s the name?” I always get a car wash after, and they also ask if it’s ok, this time, no wash and I explained to them that’s ok but don’t mark on my papers it’s done. Gary Bui apologized and asked someone to run it thru, he was the only professional one that day towards me. My last visit was the same. Customer service here is going down everytime. Maybe there wont be a next time for me? Just trying to give people the benefit of the doubt. We will see. They took all my stuff out of my compartment to check the air filter and didn’t put it all back. Just threw it on the floor. And I’m not sure what else they did but my car was sooooo dusty inside. I have black leather inside so it was very noticeable. Very bad service. I’d suggest if your not happy where you work, don’t be in the front with customers. We pay for the service, and it’s not free so why the attitude. More

Rudy was top notch. Friendly, professional, and knowledgeable. A pleasure working with him. He got me what I wanted, made great suggestions, and was fair when it came to the final cost. I would knowledgeable. A pleasure working with him. He got me what I wanted, made great suggestions, and was fair when it came to the final cost. I would highly recommend him to anyone looking to buy a new Toyota. More