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Sandia Toyota

Albuquerque, NM

4.5
1,463 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,463 reviews

February 09, 2022

I have purchased multiple vehicles from this dealership and they have been very professional over the last two years. More

by randrdumas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Monsanto, Manny Delgado
Feb 10, 2022 -

Sandia Toyota responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Philip Saunders, General Manager

January 16, 2022

My salesman was great! Rudy Gomez the Governor. The whole team from sales to finance were all very professional. I would recommend this team to all. Great experience. Made buying our Tacoma a breeze. Thank y More

by Atelles 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Jan 18, 2022 -

Sandia Toyota responded

Thank you for taking the time to review our dealership. Our team was happy to assist you however possible. We are happy to have earned your recommendation. Come visit us again soon! - Philip Saunders, General Manager

January 15, 2022

There is a construction sale going on today and I walked over there. There is about 20 eager sales men standing around and not 1 asked to help me. More

by dln812020
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Gomez, Richard Jiron, Rodney Gutierrez, Manny Delgado, Michael Andazola, Brittany Hemovich-Strata, Ron Hill, Nanette Briggs, George Cillessen, Junior Cruz
Jan 20, 2022 -

Sandia Toyota responded

Thank you for your patience. It’s unfortunate to hear that your experience at our dealership was lacking the attention and communication you deserve. We want all of our customers to feel like they are a priority, so you can imagine how that’s difficult when things get busier. I’d appreciate the chance to better understand when you visited our dealership and how we can improve the customer service we provide. Please give me a call and we can get to the bottom of this together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

December 11, 2021

The salesman was very easy to deal with. After that, the entire process was unorganized and irritating. After purchasing the vehicle, the dealer called and said they had the wrong vin number on the paperwor More

by Ace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Gomez
Dec 17, 2021 -

Sandia Toyota responded

Thank you for your feedback. We want all of our customers to feel taken care of before, during, and after their purchases. I would like the chance to learn more about your communication difficulties in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Tammy Burns, Customer Retention Manager, (833) 798-6885

October 29, 2021

Great Service Gilbert Gallegos! Felt like family taking care of me! Happy with my new 4Runner!!! More

by Cher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gallegos
Nov 02, 2021 -

Sandia Toyota responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Philip Saunders, General Manager

October 28, 2021

On Saturday Richard Jiron & I communicated extensively about the subject 2007 4Runner that he informed me that just arrived as a trade in. He presented sufficient information that I drove to ABQ on Sunday More

by Avpm
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez, Richard Jiron
Oct 28, 2021 -

Sandia Toyota responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Philip Saunders, General Manager

October 26, 2021

Kiley in service was very helpful and courteous. She gave me correct quick advice with my service questions. Ty More

by ctutt335
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiley 5 stars
Oct 26, 2021 -

Sandia Toyota responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future!  - Philip Saunders, General Manager 

September 18, 2021

The salesperson, Joseph Esparza, I worked with was great. No pressure or hassle from anyone and very helpful. More

by gibr_1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josepha Esparza
Sep 21, 2021 -

Sandia Toyota responded

It's great to hear from you! Joseph and our team appreciate your excellent review and hope to work with you again soon. - Philip Saunders, General Manager

August 26, 2021

I picked up a fleet unit. There were still stickers on the taillights, corner of the fender, on the inside rear view mirror, information center and instrument bezel. Glue in the windows from sticker remov More

by Niteowl52001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fleet sales
Aug 27, 2021 -

Sandia Toyota responded

Sorry to hear about the issues with stickers still being on your vehicle. If you’d like to reach out to me I’d appreciate the chance to learn more so this doesn’t happen again. - Tammy Burns, Customer Retention Manager, (833) 798-6885

August 25, 2021

I would like to thank Dave Carrell in the Service Department for his help in getting my Avalon quickly repaired at a very fair price on August 24, 2021. Dave wasted no time in working with me, the P More

by FrankieA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Carrell
Aug 26, 2021 -

Sandia Toyota responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!  - Philip Saunders, General Manager 

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