Sandia Toyota | Page 26

Being trying to contact someone from finance and no response at all they say they’ll call me but I don’t get a call be response at all they say they’ll call me but I don’t get a call be More

This place is the WORST! ! Several Issues.... 1st, The finance manager I worked with was condescending belittles you if you chose not to purchase the warranty with the vehic ! Several Issues.... 1st, The finance manager I worked with was condescending belittles you if you chose not to purchase the warranty with the vehicle and does not tell you that the GAP insurance you buy is not from the bank you are financing from but the one the dealer offers which is 255.00 more than the financial bank who assumes your loan. (didn't tell me who the financial company was till three days later and I had to call and ask because the bank he told me was wrong) You don't walk out with any paperwork. I had to call a week later and ask for my paperwork to be emailed to me. 2nd When driving off the lot I parked and looked for the owners manual to set the Bluetooth, The manual was in the Jeep when I test drove it and when they took it to the back for detailing it was stolen. The manager stated it was probably tossed out but from the time I drove off to the 7 minutes later I called I don't see how it would not still be in the trash and why would they toss an owners manual for any vehicle. I was also called back to the dealership because after waiting a month and a half they still had not received my plate. I had to go back and take the Jeep to get emissions so they could proceed with the MVD. 3rd The vehicle I purchased had a leak around the oil reservoir and when I brought it up to the shop manager he stated they will fix a leak but that there is a difference from Seepage and leakage. Me being a idiot went on and believed nothing was wrong with the vehicle. After my check engine light came on 2 months after my purchase I took the vehicle to a shop and let them know what the service manager said and they laughed at me for being gullible. I had to fix the oil pressure sensor and fix the oil leak and $1500 later the check engine light pops back on. The dealer did purchase the Jeep back but gave me no credit for the money I put into the Jeep and was told i fixed it by choice and it was something I wanted to do and they will only give me what I paid for it. NO tax No title or any fees. I am screwed out of 4k. 4th. If you have see Matilda 1996 version then you know who Danny DeVito character plays. That is this whole dealership. They are all slime ball sales persons...All in all this was the worst buying experience I have ever had! I should have listened to the people who were advising me to not go there. At this point I will never buy a vehicle in NM and will travel as I have done before to AZ or NV. Everyone is nice when they want your money..... This place is TRASH!!!! More

I went to their dealership knowing what car I wanted, but it was hard to come by. With help from Junior and Brendan they not only helped me get the car but even found a model that was a better fit than I ori it was hard to come by. With help from Junior and Brendan they not only helped me get the car but even found a model that was a better fit than I originally wanted. So instead of waiting a couple months for the car I ordered, they found me one in about a week and it was less expensive than what I ordered. Im super happy with it. I also have to give a shout out to the guy in finance who helped me. I think his name was Rodney. He walked me through everything and I felt really confident when everything was signed. I also have to commend everyone there for being patient while my kids were bouncing off the walls. It was honestly the best dealer experience I’ve ever had. More

Well organized. Easy to deal with. Helpful staff. Mel bray was great! Very helpful sales person. Easy to deal with. Helpful staff. Mel bray was great! Very helpful sales person. More

Richard Jiron was an excellent sales representative and was responsive throughout the whole process, thanks! was responsive throughout the whole process, thanks! More

Dave McDowell and Junior Cruz were great to work with! Great communication when the were working to get allocation for my GR Corolla, received great value for my trade in, and made buying process very ea Great communication when the were working to get allocation for my GR Corolla, received great value for my trade in, and made buying process very easy. Will definitely purchase more vehicles from them! More

First of all why make a appointment for oil change and check alignment on 2019 Toyota Camry. Service Advisor said it would be ~90 mins after 135 minsI had to go back and find out what was going on from yo check alignment on 2019 Toyota Camry. Service Advisor said it would be ~90 mins after 135 minsI had to go back and find out what was going on from your service advisor and found out that they just started working on my car. That is poor customer service that service advisor need to understand what costumers service is. Second thing all of the sale force we’re helping them selfs to coffee and etc… while the customers watch the. Make coffee and eat the snacks. Including your sales manager I will not be back from for any thing from you dealership because of this lack of contact and communication inadequate follow through. More

when it was Larry H Miller they seemed to care more, now you get lied to and disrespected. I did everything they told me to do for over 6 months to be able to get into a truck. Then this happened The sale you get lied to and disrespected. I did everything they told me to do for over 6 months to be able to get into a truck. Then this happened The sales guy was great and nice. The finance team is disrespectful and does not seem to care when you were told you were approved by one finance team, sign papers, wait for the final finance part, and then get told, " Oh, we are sorry the banks are declining you. even wash and fill up the truck you were supposed to have been approved for. They need to get approval from the bank before they assume and tell you that you are approved and have you go through and sign all the papers and then you get all happy and excited and were even told to get insurance on the vehicle. too just then told oh we are sorry banks said no. I was actually told the night before that I was approved and made the appointment to show up at 9:30 am and didn't leave till after 1:00 pm as I thought I was getting a truck and just waiting for the final finance part to go over payments and sign. again then was just told oh we are sorry but the banks are declining you. Then when trying to explain things to the finance team and management on what I have been told to do when they were Larry H Miller and by other staff and I did everything I was told I was just also told oh we are sorry and was disrespected. More

Queria agradecer a Gabriel Salazar, su gestión profesional y toda la ayuda prestada en la compra de nuestro carro, eficiente, explicativo, y orientador, muchas gracias, no duden en buscarlo Ann profesional y toda la ayuda prestada en la compra de nuestro carro, eficiente, explicativo, y orientador, muchas gracias, no duden en buscarlo Anne More

Always professional, the communication is clear and overall I think it’s a good value overall I think it’s a good value More