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Sandia Toyota

Albuquerque, NM

4.4
1,408 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,408 reviews

May 23, 2021

Joseph Esparza helped me select and purchase my car. He is THE best! He actually LISTENED to what I wanted. I researched cars for many months and determined my choice as the 4Runner. Joseph showed me the 3 More

by Fan-gwtw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Esparza, Tony Ngo
May 24, 2021 -

Sandia Toyota responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Ernie Riach, General Manager 

May 21, 2021

I brought my car for service. I was surprised when I was told i needed a new battery which I didn’t think I needed one because the battery in my car was not even three years old and I was not having proble More

by doloresengstrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Mills
May 24, 2021 -

Sandia Toyota responded

Thank you for reaching out about your ongoing vehicle issues. Our team is committed to providing complete service and would appreciate the opportunity to ensure your vehicle receives the repairs it needs. Please give me a call at your earliest convenience and we can work together to get to the bottom of this. - Tammy Burns, Customer Retention Manager, (833) 798-6885

May 18, 2021

Simon is knowledgeable patient and kind! He rocks! Need a Toyota? Talk to S s s s s I I I I I m m m m o o o o n n n More

by Isabass54
Recommend Dealer
Yes
Employees Worked With
Simon Nguyen
May 18, 2021 -

Sandia Toyota responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Ernie Riach, General Manager 

May 07, 2021

I had never been through this process by myself before. Brittany and the Larry H. Miller dealership made it so easy for me. I recommend them and I thank them very much, especially Brittany. More

by eflippin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hemovich-Strata
May 07, 2021 -

Sandia Toyota responded

Thanks for your wonderful review. We hope to work with you again soon! - Ernie Riach, General Manager 

May 07, 2021

Really unsatisfactory prep. Windows not cleaned, glue from tags still there, inside of windshield not clean.. Costco rules not followed in any way. Manny not authorized as a Costco rep. More

by enchanted128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Gutierrez, Manny Delgado
May 10, 2021 -

Sandia Toyota responded

Thank you for making me aware of your concerns. If you would like to reach out to me directly I can address your frustrations. Thank you. - Tammy Burns, Customer Retention Manager, (833) 798-6885

May 10, 2021 -

enchanted128 responded

We are having a problem with the cruise control, and will stop by tomorrow to see if Manny can resolve them for us... will stop past your office when you are there... The windows are really resisting my attempts at cleaning them.

April 26, 2021

Easy check in , easy to address my concern and easy pick up. No where else I'll take my vehicle for service. Best place hands down !!! More

by heffathegr8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony West, Dave Carrell
Apr 26, 2021 -

Sandia Toyota responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Tammy Burns, Customer Retention Manager, (833) 798-6885

April 20, 2021

Service pretty much sucks. I brought my RAV4 in for a fuel tank recall. First time, they didn’t have the right parts. After waiting all day, I got my car back, unrepaired....and less $10 . The service gu More

by Dawquilts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Carrell
Apr 22, 2021 -

Sandia Toyota responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your recent service visits. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

Apr 22, 2021 -

Dawquilts responded

I would think the burden of “handling this properly” would be with you, not the customer. You are free to call me at (505) 573-8230 or email me at dawquilts@gmail.com Hope to hear from you soon. ~denise

April 18, 2021

Rudy The Governor Gomez is the best Sales Man very professional very friendly very patients and I will go back in 3 years all the best More

by Golozo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Apr 19, 2021 -

Sandia Toyota responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Ernie Riach, General Manager 

April 16, 2021

scammed. Horrible experience. My car was hit under Larry h millers watch and they refused to take ownership. Got pressured into all of the warranties but no warranty can save me from the dealership itself. More

by joshgallipoli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rudy Gomez, Anthony West, Dave Carrell
Apr 16, 2021 -

Sandia Toyota responded

Hey Josh, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

April 14, 2021

I worked with Rudy on a new Sienna, he was clear and prompt during negotiations. I have bought over 10 news vehicles in 30 years. This was one of a few pleasant transactions I have had. You can expect R More

by pedroelaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Apr 14, 2021 -

Sandia Toyota responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Ernie Riach, General Manager 

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