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Sandia Toyota

Albuquerque, NM

4.4
1,408 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,408 reviews

July 07, 2022

Perfect service! Salesman was great & very helpful. Also quick with the car deal. Finance was very helpful also More

by Lisettegenesis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary bui & mike sales manager , Junior Cruz
Jul 08, 2022 -

Sandia Toyota responded

Thank you for the review! We are thrilled that you had a great car buying experience!

May 14, 2022

I bought a Toyota RAV4 in 2017. I would go to both ABQ locations. I moved out of state in 2020 and recently tried selling my Rav as I needed something bigger. Unfortunately when the More

by conasta1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Macias
May 16, 2022 -

Sandia Toyota responded

Thank you for your feedback about your overall experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mark Holmes General Manager mholmes@sandiatoyota.com

April 08, 2022

Purchased a Toyota Highlander just under a month ago 26 days to be exact. My trade in has yet to be paid off. Contacted dealership several times with no positive outcome other than, just wait. My purchase More

by J1267
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
May 23, 2022 -

Sandia Toyota responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Mark Holmes General Manager 505-332-6509

March 04, 2022

I appreciated all the help I received when I bought my new truck thank you! More

by compass09_splines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 07, 2022 -

Sandia Toyota responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Philip Saunders, General Manager

February 19, 2022

Service provided by MR. RICHARD JIRON was outstanding!!! Experienced uncomfortable pressure to add on additional protection features from Eddy, who finalized payment of my p More

by 29yearslater
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jiron
Feb 19, 2022 -

Sandia Toyota responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. Our team was happy to assist you however possible. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Philip Saunders, General Manager

February 09, 2022

I have purchased multiple vehicles from this dealership and they have been very professional over the last two years. More

by randrdumas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Monsanto, Manny Delgado
Feb 10, 2022 -

Sandia Toyota responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Philip Saunders, General Manager

January 16, 2022

My salesman was great! Rudy Gomez the Governor. The whole team from sales to finance were all very professional. I would recommend this team to all. Great experience. Made buying our Tacoma a breeze. Thank y More

by Atelles 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez
Jan 18, 2022 -

Sandia Toyota responded

Thank you for taking the time to review our dealership. Our team was happy to assist you however possible. We are happy to have earned your recommendation. Come visit us again soon! - Philip Saunders, General Manager

January 15, 2022

There is a construction sale going on today and I walked over there. There is about 20 eager sales men standing around and not 1 asked to help me. More

by dln812020
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Gomez, Richard Jiron, Rodney Gutierrez, Manny Delgado, Michael Andazola, Brittany Hemovich-Strata, Ron Hill, Nanette Briggs, George Cillessen, Junior Cruz
Jan 20, 2022 -

Sandia Toyota responded

Thank you for your patience. It’s unfortunate to hear that your experience at our dealership was lacking the attention and communication you deserve. We want all of our customers to feel like they are a priority, so you can imagine how that’s difficult when things get busier. I’d appreciate the chance to better understand when you visited our dealership and how we can improve the customer service we provide. Please give me a call and we can get to the bottom of this together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

December 11, 2021

The salesman was very easy to deal with. After that, the entire process was unorganized and irritating. After purchasing the vehicle, the dealer called and said they had the wrong vin number on the paperwor More

by Ace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Gomez
Dec 17, 2021 -

Sandia Toyota responded

Thank you for your feedback. We want all of our customers to feel taken care of before, during, and after their purchases. I would like the chance to learn more about your communication difficulties in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Tammy Burns, Customer Retention Manager, (833) 798-6885

October 29, 2021

Great Service Gilbert Gallegos! Felt like family taking care of me! Happy with my new 4Runner!!! More

by Cher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Gallegos
Nov 02, 2021 -

Sandia Toyota responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Philip Saunders, General Manager

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