Sandia Toyota

Extraordinary customer service. Mel B and DuaneH provided 5 star service all the way through! Mel B and DuaneH provided 5 star service all the way through! More

Sandia’s customer lounge is well equipped. The staff are friendly. The manager staff are friendly as well. The staff are friendly. The manager staff are friendly as well. More

Adrian Baseer Noorestani was very pleasant and helpful. He was knowledgeable regarding the car we bought and provided us accurate information He was knowledgeable regarding the car we bought and provided us accurate information More

On December 8th, 2024 I traded in a 2024 Camry Hybrid for a 2024 RAV4 Hybrid Limited at Sandia Toyota. I did not get a good deal. Mostly my fault but I felt rushed. What's amazing is that Mel Benally, the sa a 2024 RAV4 Hybrid Limited at Sandia Toyota. I did not get a good deal. Mostly my fault but I felt rushed. What's amazing is that Mel Benally, the sales person just disappeared after the sale. This also happened at American Toyota when I purchased the 2024 Camry Hybrid in February 2024. They don’t seem to know you once you drive off the lot and they’ve received their commission nor do they feel any responsibility to respond to calls or emails. I was promised window tint for the entire vehicle only for me to find out it’s only the 2 front windows (rest is already tinted glass). After a week and a half of Mel not returning phone calls or emails, I called and spoke with someone else. Mel called 2 days later to setup tint appt. That is finally done. More importantly and still unresolved as of 01/07/25, one month later the Camry loan has still not been paid off by you. I have now had to make two $1000 payments on a car that you possess. I am out $2000 because your finance department doesn’t seem to think it is necessary to be expedient to pay off the loan to avoid me having to make payments on a car that I no longer have possession of and for you to get the title for that car. It has now been a full month and many phone calls, emails and visits and still no resolution. I have notified Nusenda Credit Union several times and was told they didn’t have any paperwork from you. Finally, on 12/31/24 I went to Nusenda to see what could be done about getting the Camry loan paid off. They called at least 3 times that day without satisfactory or any responses. It has now been sent up to their management. I have never had this much trouble or aggravation buying, financing or getting a loan paid off since I started buying cars in 1973. What is going on at your dealership? Why should this be so difficult and take so long? At the very least I am owed $2000 by Sandia Toyota. Please contact me. More

Mike Zappia was thorough and helpful. His manager Annalise made the purchase easy as well. His manager Annalise made the purchase easy as well. More

I bought all my vehicles at Toyota. They are reliable. But we all have different opinions and my opinion is Toyota, I don't see too many toyota's on a tow truck. Remember that? And if y They are reliable. But we all have different opinions and my opinion is Toyota, I don't see too many toyota's on a tow truck. Remember that? And if you got time, well, you're driving, look around, you'll see. More

Justin Webster was the salesperson he was awesome. Finance was Very helpful. Thank you all. Finance was Very helpful. Thank you all. More

They were the only dear to find the car I wanted. It was a great car buying expedience. Highly recommend Joe if you need a new car. It was a great car buying expedience. Highly recommend Joe if you need a new car. More

There was no pressure to buy. That was really nice. Michael Andazola the finance was really helpful explaining all are options on gap insurance and 10 year warranty.He even bough That was really nice. Michael Andazola the finance was really helpful explaining all are options on gap insurance and 10 year warranty.He even bought me a Toyota baseball cap More

If I had to do over again, I would buy a car anywhere except this place. The salesman I had to deal with was a selfish child man. He was only interested in helping himself and was dishonest with me except this place. The salesman I had to deal with was a selfish child man. He was only interested in helping himself and was dishonest with me More