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Sandia Toyota
Albuquerque, NM
1,408 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,408 reviews
August 20, 2023
Can I give a zero to the service department? First time I took it in they told me I would be out by 4pm, ended up leaving at 6pm. Saturday I had an appointment at 3pm. I arrived at 2:30 only First time I took it in they told me I would be out by 4pm, ended up leaving at 6pm. Saturday I had an appointment at 3pm. I arrived at 2:30 only to be rudely told the air compressor wasn't working so my appointment was canceled. They said they had been calling customers but I never received a call. I drive 1.5 hours from out of town for the appointment. I went inside to talk to the manager. I saw 5 employees who were doing nothing, could easily have been on the phone to customers. The manager made absolutely no offer to compensate for my time and cost to drive into town to get my vehicle serviced. The manager was rude and has no concept of customer satisfaction. When I left the same 5 employees were all still standing around doing nothing. I have purchased 12 Toyota vehicles in 4 different states. This is the first time I have run into an example of such poor customers service. More
by Received terrible customer service
Employees Worked With
Anthony West, Dave Carrell
August 15, 2023
Very helpful with us finding a car that we loved. Sales guys were awesome, not pushy at all, just wanted to know what we were looking for and showed us some amazing options. Thank you guys! Sales guys were awesome, not pushy at all, just wanted to know what we were looking for and showed us some amazing options. Thank you guys! More
by bperron88
Employees Worked With
Travis was awesome and Joseph was awesome.
July 27, 2023
I bought my Tacoma & less than two weeks I had to take it back with issues. It’s been in their shop for 5 days now & still haven’t got it back. I hope I didn’t purchase a lemon. back with issues. It’s been in their shop for 5 days now & still haven’t got it back. I hope I didn’t purchase a lemon. More
by anthony.trujillo1
Employees Worked With
George Cillessen
July 19, 2023
Dealership beat the competition by hundreds of dollars. Low impact interview at closing. This is my new Toyota dealership. Michael A. is truly a professional, getting on task, leading first by fulfill Low impact interview at closing. This is my new Toyota dealership. Michael A. is truly a professional, getting on task, leading first by fulfilling the needs of the customer. This critical customer highly recommends Sandia Toyota. More
by George
Employees Worked With
Please add name of financial closer-, Michael Andazola
July 17, 2023
Great customer service. Helpful employees. Overall pleasant buying experience. General manager was especially helpful. Very impressed with his focus on making sure customers Helpful employees. Overall pleasant buying experience. General manager was especially helpful. Very impressed with his focus on making sure customers were happy. More
by Happy new owner
Employees Worked With
Mark Holmes and Omar Diaz
July 14, 2023
Well after I left a review, I had a reply from the GM to email him regarding my experience to make things right and seems that comment was just for show. He has not replied back after 3 weeks. Just goes to email him regarding my experience to make things right and seems that comment was just for show. He has not replied back after 3 weeks. Just goes to show that they do not care to keep customers. More
by Ruby
Employees Worked With
Mark Holmes
