Sandia Toyota

Anthony West was nice enough to work with my husband and I on a 4 Runner we just purchased in November at another dealer. We had experienced an issue with the tires grabbing strangely when driving on the Ea I on a 4 Runner we just purchased in November at another dealer. We had experienced an issue with the tires grabbing strangely when driving on the East Mountain interstate where they have grooved concrete roads. It made me nervous to drive through the canyon! He was so nice to test drive the 4 runner with us and then compare it to other 4Runners on his lot with different tires. We ended up getting our tires exchanged for a set of Bridgestones (which completely solved the problem because of the different tread pattern) and we couldn't be more happy with the outcome. In fact, today we just took our older car in and traded it for a Camry Hybrid. This time we went to Larry Miller to make the buy. I know our service there in the future will be great - they even washed my 4Runner, which was a total delight because it was "Edgewood Muddy". The only offer of a suggestion that I would make is to turn down the music in the showroom a little bit (it drowns out the TV in the waiting area). Thank you very much, Karen Appel, Edgewood, NM More

I purchased a vehicle from Larry H Miller Toyota in approximately two days. From the first contact with a salesperson I was given the utmost respect. Throughout the process I discussed my potential p approximately two days. From the first contact with a salesperson I was given the utmost respect. Throughout the process I discussed my potential purchase with several sales people since the original salesperson was not at work one of the days I returned to look at a certain vehicle. I was never pressured and was treated in a professional manner by all those involved in the sales process. I highly recommend this dealership and especially Abraham Valencia. Don More

Fuji helped me find the vehicle I wanted, taking consideration of my budget and without any pressure. He took the time with me to make sure of my decision. I also opted to have some accessories ad consideration of my budget and without any pressure. He took the time with me to make sure of my decision. I also opted to have some accessories added to my Tacoma and Fey was so helpful with this. More

Service staff are very friendly & can answer any question I have about my car. The service area & waiting area are clean & comfortable. I received my vehicle back in a timely manner & always appreci question I have about my car. The service area & waiting area are clean & comfortable. I received my vehicle back in a timely manner & always appreciate the car wash. More

The problem with the shift knob was rather frustrating and very time consuming. It took much longer than it should have because it wasn't until Anthony stepped in that there was any attention to detail. and very time consuming. It took much longer than it should have because it wasn't until Anthony stepped in that there was any attention to detail. Each time we brought up the concern and took the vehicle in people always said, "Just tell the guy in the window and he will get it taken care of." When we explained it to the numerous gentlemen we dealt with over the many months we always got the response, "We'll take care of it." However, it appears as though no one took the time to even listen to what the problem was and simply wanted to quickly get us on our way. It's apparent that the knobs were different and we were even asked "how are you going to pay for this?" which shows that the service advisors never fully grasped our situation. I truly appreciate Anthony and Tammy following up and showing some sincere concern for our complaint. The two did a lot, Anthony especially, to communicate effectively and make sure the issue got resolved. One major suggestion: improve communication with the customers. I honestly don't think it would have to escalate in the future if the initial contacts in the service center simply took more time to listen and absorb what the customer is saying. Also, I'm still not sure (nor is my wife) of what exactly was done at our 25k mile checkup (I believe that was what we took the vehicle in for but am just assuming). We get a card in the mail which notifies us that we are up for a service so we take it in. Make sure to debrief your customers about the services you provided. Obviously that is one of the big things Toyota is pushing, FREE SERVICE FOR 2 YEARS, so you should be sure to make your customers aware of what you're doing and what a great value they're receiving. It will only benefit you that customers are more aware of all the preventative maintenance you provide because we will see more value in our purchase and will be more inclined to buy a Toyota again. Basically, don't sell yourselves short. You can brag a little bit about all the things you're doing at no charge just by telling the customer. Ultimately, Anthony and Tammy's follow up has increased our confidence in the service center and we would still recommend your shop. More

Driver side seat belt receiver jammed, and I could not fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in l fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in less than an hour, and was covered by my warranty. I am especially pleased with the excellent communication and follow-up, and with the speed with which this was completed. More

Kelly was an excellent salesman and a pleasure to work with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. More

Tony had taken time to show us around a Highlander when we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we ask for Tony. Abe his partner was very knowledgable. Both helped us without pressure. Fey was fery helpful in setting up our service and suppling info. We came to your dealership to buy because of the outstanding service we have received on our Avalon from Joe and Francisco in the service dept. We see the sales people when we buy, but we see the service dept. every 5,000 miles. Joe and Francisco have been surburb in providine our service to our Avalon and solving any problems we have had. I fell confident that if my wife came in for service alone that Joe and Francisco would see that she was treated fairly and professionaly. Joe and Francisco sold us on your dealership. Tone and abe sold uns the Highlander. More

Honest and straightforward about what I needed. They completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and got the work done as quickly as possible. I really appreciated that it could be done as quickly as it was. More

The service department is so much customer oriented than it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding est it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding estimated wait time, possible necessary parts and labor, and estimated costs are provided up front. Service department personnel keep in touch with me as work progresses informing me of any unexpected findings. Since the beginning of this year, I can definitely see the improvements made in efforts by the dealership to ensure customer satisfaction and trust. I can truly say I will be a returning customer when the time comes to buy another vehicle. I can also feel confident about recommending this dealership to family and friends. I had many complaints about the service department last year and the year before. It is encouraging to think that someone pays attention when a customer is dissatisfied. Bravo to LHM Toyota for putting customers first! Cynthia Sheffield More