Sandia Toyota

Driver side seat belt receiver jammed, and I could not fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in l fasten my seat belt. Todd ordered the part, which arrived the next day, and scheduled my service for the following morning. Work was completed in less than an hour, and was covered by my warranty. I am especially pleased with the excellent communication and follow-up, and with the speed with which this was completed. More

Kelly was an excellent salesman and a pleasure to work with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. with. I would recommend him to friends for sure. He does an outstanding job. The experience was friendly and low stress. More

Tony had taken time to show us around a Highlander when we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we were in for service on out Avalon a month ago even though we made it known that we were not going to buy right now. Wden we came back to purchase we ask for Tony. Abe his partner was very knowledgable. Both helped us without pressure. Fey was fery helpful in setting up our service and suppling info. We came to your dealership to buy because of the outstanding service we have received on our Avalon from Joe and Francisco in the service dept. We see the sales people when we buy, but we see the service dept. every 5,000 miles. Joe and Francisco have been surburb in providine our service to our Avalon and solving any problems we have had. I fell confident that if my wife came in for service alone that Joe and Francisco would see that she was treated fairly and professionaly. Joe and Francisco sold us on your dealership. Tone and abe sold uns the Highlander. More

Honest and straightforward about what I needed. They completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and completed the work for the replacement of heater coil as instructed by company then discovered leak in water pump. Over nighted the part for me and got the work done as quickly as possible. I really appreciated that it could be done as quickly as it was. More

The service department is so much customer oriented than it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding est it used to be. Customers are acknowledged within a minute or two after arrival. Attendants are courteous and efficient. Explanations regarding estimated wait time, possible necessary parts and labor, and estimated costs are provided up front. Service department personnel keep in touch with me as work progresses informing me of any unexpected findings. Since the beginning of this year, I can definitely see the improvements made in efforts by the dealership to ensure customer satisfaction and trust. I can truly say I will be a returning customer when the time comes to buy another vehicle. I can also feel confident about recommending this dealership to family and friends. I had many complaints about the service department last year and the year before. It is encouraging to think that someone pays attention when a customer is dissatisfied. Bravo to LHM Toyota for putting customers first! Cynthia Sheffield More

I came in on Dec 23rd, just intending to look. I had been in an accident and my truck had been totaled. I had bought my Tacoma from the same location and had great service before and had built relation been in an accident and my truck had been totaled. I had bought my Tacoma from the same location and had great service before and had built relationships with part of the staff. I can't think of any other location to buy a vehicle from. The staff at LHM Albuquerque Toyota, previously Karl Malone Toyota, have my business from now on. Thank you everyone. More

Alan Logsdon was fantastic! He was friendly, knowledgable and courteous. The service I received was fast and efficient! I will definitely return to this dealership. knowledgable and courteous. The service I received was fast and efficient! I will definitely return to this dealership. More

I bought the car at LHM Toyota and have always had it serviced at LHM Toyota. Staff is excellent and service department is first rate. serviced at LHM Toyota. Staff is excellent and service department is first rate. More

Thanks again for quick and courteous service. I always can count on the service at "Karl Malone," whenever I have a problem I can get my car in right away and get a solution. Thank you can count on the service at "Karl Malone," whenever I have a problem I can get my car in right away and get a solution. Thank you More

Thank you to LHM Toyota and Service Advisor Joe Sanchez for excellent auto service. After getting my Tacoma serviced on Black Friday for an oil change I was informed that my brakes were now in the 'red', for excellent auto service. After getting my Tacoma serviced on Black Friday for an oil change I was informed that my brakes were now in the 'red', and needed to be replaced. LHM had been monitoring my brakes for the last three oil changes prior to the 11.25.11 visit. So I scheduled an appointment for 12.03.11 to have the brakes repaired. On 11.29.11 I received an email from LHM Toyota regarding service coupons and saw that there was a special on brake service, however, the coupon was expiring the next day, end of month. I mentioned this to my service advisor upon arriving for my brake appointment. Despite not having a copy of the expired coupon Mr. Sanchez was kind enough to take a percentage off the brake service for my Tacoma. I really appreciated that. Thank you to LHM Toyota and Mr. Sanchez for great customer service. More