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Sandia Toyota
Albuquerque, NM
1,418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,418 reviews
March 13, 2013
We recently purchased a 2013 Tacoma at Larry Miller. From the quote request, through signing the paperwork, the entire staff was outstanding. There was no pressure, no hard sale, no runaround. Richard Jiron, the quote request, through signing the paperwork, the entire staff was outstanding. There was no pressure, no hard sale, no runaround. Richard Jiron, Derrick Jensen, and Abraham were outstanding in every way. It was easily the best car buying experience we've ever had. More
by mattbryan08
Employees Worked With
Richard Jiron
January 01, 2013
Very unpleasant & humiliating experience with this dealership. Received a recall notice in the mail, called this dealer to see what is was about & getting it taken care of, while I was on the phone dealership. Received a recall notice in the mail, called this dealer to see what is was about & getting it taken care of, while I was on the phone with the service manager I asked about previous recalls & if they had been taken care, he said they had been. He pulled up a recall history on my vehicle, but didnt bother to mention that the current recall had already been taken care of previously, so he talked me into coming in. Pulled inside into the service reception area, got out of the car & stood there for a few minutes, I was standing across from the booth of the service manager I had made the appoinment with, he wasnt there. A young woman walked up to me, I handed her the recall notice. She said "what is this?, you want me to have this?" I said it was my recall notice, asked her "you're not a service writer?", I am she said. Who is your appoinment with? I gave her his name. She tracked him down finally. He wrote up the recall work order & told me it would take between 45 minutes & 2 hours. Two hours later the service manger came to tell me the car had been inspected & a couple of bolts replaced. Then came the bombshell, he also informed me I needed a new water pump & it would be close to $700 to replace it. I've had enough of this I thought, there was no dripping, coolant resevoir level was always showing full, front of engine looked clean., no over-heating probems. If that didnt take the cake, some miscreant came up to me while I was waiting to pick up my car & tried like crazy to solicit me for a "discounted water pump repair job" somewhere on the eastside of town. I've begun a theory that recalls & coupons in the mail from dealers are nothing more than devices to get you to bring your vehicle in so their service dept. can disect it for a maximum repair solicitation. More
by misha55
Employees Worked With
service dept.
December 29, 2012
My husband and I went into the dealership to see how well the seats fit me, as that was very important. Manny was able to find us a great deal on a nearly new Highlander. We went over our budget slighly, b the seats fit me, as that was very important. Manny was able to find us a great deal on a nearly new Highlander. We went over our budget slighly, but we think we got a good deal on our Highlander. The seats are very comfortable and the car is very nice, too! More
by Kathleenmeans
Employees Worked With
Manny Delgado
December 13, 2012
I went into the service dept for a simple oil change and tire rotate. 2010 Toyota Highlander, I was informed of services Toyota reccomends and what the technician found and what he suggested. I was confused tire rotate. 2010 Toyota Highlander, I was informed of services Toyota reccomends and what the technician found and what he suggested. I was confused so the advisor I worked with (Adrian) broke it down into lamens terms for me (I'm not mechanically inclined, lol). I read some other reviews here and also on Yelp so I figured I would try them out, I had previously been going to the former Karl Malone Toyota and never had service like I received at American, again by reading reviews I decided to go out of my way to try this service and now I will not go anywhere else! More
by jamesjtrujillo
Employees Worked With
Adrian
December 13, 2012
My experience with this dealership and the salesperson was absolutely amazing!! There's this idea that the car buying experience is scary and for the most part it is but Mr. Ruiz gave me renewed hope in was absolutely amazing!! There's this idea that the car buying experience is scary and for the most part it is but Mr. Ruiz gave me renewed hope in the car buying business! From the moment I walked in to the moment I drove away in my new car I was treated like a human being and not another "sale". Thank you for hiring such wonderful employees and thank you for the GREAT deal I received on my car.........I LOVE driving my RAV!!!!!!!!!! More
by VickiChavez
Employees Worked With
Tim Ruiz
December 12, 2012
I am definitely pleased with my Toyota purchase, as well as, my overall experience, at Larry H. Miller. Jared West was an exceptional sales associate and easy to work with. I am a pretty indecisive person a as, my overall experience, at Larry H. Miller. Jared West was an exceptional sales associate and easy to work with. I am a pretty indecisive person and he helped narrow my options; the cars he showed me were a great fit. He was friendly, helpful and had extensive car knowledge. Thanks, Marie Sanchez More
by msanchez792
Employees Worked With
Jared West
December 08, 2012
Just bought a phone charger while waiting for an oil change. He was very kind and helpful. I wasn't sure if the charger would work on my phone but he reassured me. Great customer service. change. He was very kind and helpful. I wasn't sure if the charger would work on my phone but he reassured me. Great customer service. More
by aeddins03
Employees Worked With
Kyle Hayes
July 18, 2012
This company does not respond to Better Business Bureau complaints about poor customer service in a reasonable amount of time. They lie and say they call the customer about a problem/open BBB case when the complaints about poor customer service in a reasonable amount of time. They lie and say they call the customer about a problem/open BBB case when they do not. Be wary, if you ever have a problem, they will treat you like crap at the dealership and then ignore you when you seek outside assistance with getting your problem resolved, hoping you'll just go away. VERY unprofessional. Never had to deal with this when the dealership was owned by Karl Malone. More
by jfdiaz
Employees Worked With
Jamie Fowler-Diaz
June 29, 2012
the entire toyota team is absolutely wonderful, from the time you check in with the service advisor to when they inform you your vehicle is ready is care free and a wonderful expierence, spotless waiting ar time you check in with the service advisor to when they inform you your vehicle is ready is care free and a wonderful expierence, spotless waiting areas, clean facilities and a caring staff make for enjoyable expierence, my family has 5 toyota's, my 2011 tacoma, my wifes 2002 highlander, my son's 2002 celica, my 1998 tacoma and my 1986 4 runner, without your knowledgeable staff and personal we would not be a "toyota" family!! regards, the skirvin's More
by harley1hs
Employees Worked With
Anthony West
June 29, 2012
Vehicle was not performing to usual standard, had vehicle towed in and Todd and his crew diagnosed & repaired within 2 days. The car is working great again and i couldn't be happier. The car was washed and towed in and Todd and his crew diagnosed & repaired within 2 days. The car is working great again and i couldn't be happier. The car was washed and ready to go when I got there, I really appreciated the no hassle repair and prompt service. Thanks Again! More
by rorbe
Employees Worked With
Todd Mills
