Sanderson Ford

Fantastic service and very trustworthy. We couldn’t have been more pleased with our experience. The best! We couldn’t have been more pleased with our experience. The best! More

Inquired about a truck, asked Thursday night if available, and asked about my trade. Was told it was available. The next morning, I once again inquired, was told it was available again, so I made t available, and asked about my trade. Was told it was available. The next morning, I once again inquired, was told it was available again, so I made the THREE HOUR drive to the dealer to purchase the vehicle. I arrived at 11:00 am, test drove the truck after waiting an hour for it to be serviced. Liked the truck, so we went to discuss numbers. By around 2:00 pm, we had agreed on numbers and I was ready to purchase. I was then told that they could not sell it because there was a deposit on it. Absolutely awful business practice, manager did not care at all that we had not only drove 3 hours there, but then proceeded to be at the dealership for 3 more hours before they said they could not sell me the vehicle. Management & sales person blatantly wasted my time for no reason and neither of them could’ve cared less about it. 3 hours drive one way, 3 hours at dealership, & 3 hours drive home, and all for a vehicle that had a deposit on it the whole time. Do not give them your business. Completely disrespectful, classless, and unprofessional way to treat a prospective customer. Will never recommend this place to anyone. Steer clear. More

While traveling from out of state I had a mechanical issue with my vehicle and was recommended this dealership. While the service department here was above and beyond excellent, the sales team was the c issue with my vehicle and was recommended this dealership. While the service department here was above and beyond excellent, the sales team was the complete opposite. The salesman did not seem to know about the vehicles we were looking at and at certain points couldn't even tell us what some features on a vehicle did. We were still prepared to trade in our current vehicle and spend 70k + on a new vehicle. After going through the paperwork process Guillermo from finance came in and told him that they did not want to do business with us because our trade in vehicle was a manufacturer buyback, that vehicle was also a Ford vehicle. Guillermo stated he wouldn't even tell us what they'd give us on trade because they did not want to do business with us. He then stated that I should take my current vehicle to a local mechanic to get it diagnosed and repaired because it would be "cheaper" than having the work done at a Ford service department. This was the most unprofessional and by far the worst experience I have had at a Ford dealership. After that type of treatment I am actually thankful I did not spend any of my money with this sales team. The service department was the only positive part of the experience at this dealership More

Sanderson Ford Service is a Class Act! THANK YOU SCOTT HILL!!!! I had a Huge Problem with the Air Conditioning in my 2013 Ford F150, after getting the Run Around by other Dealerships an THANK YOU SCOTT HILL!!!! I had a Huge Problem with the Air Conditioning in my 2013 Ford F150, after getting the Run Around by other Dealerships and Independent Repair Shops with Outlandish quotes to fix the AC I went into Sandererson Service and was introduced to SCOTT HILL. Scott is one of the Finest and one of the Few Service Advisors I have ever dealt with that took a Personal Interest in seeing that my F150 would again have a Reliable Cold AC. Scott took it on himself to work with the Extended Service representatives to Make sure everthing that was covered by Extended Service was indeed covered and paid for. Like all Extended Coverage Insurance, they get very Flakey when they have a Claim, however have no problem taking the monthly premiums paid. Scott took on my Extended Service Company Head On with the many rabbit holes the insurance company tried to create. Scott helped me with a Loaner Vehicle and made Sure every part that was causing the problem was replaced by a new part. The problem with the AC was not an easy fix and I did have to return to Sanderson Ford on followup visits. It seemed that when one area of the AC was repaired the problem would default creating additonal problems and freon leaks. Unlike so many Dealerships and Independents who only make excuses, Scott Addressed each and every problem with extreme Professionalism, Knowledge and the Very Best Customer Service that could be provided. Service can Make or Break a Dealership, Example, we purchased a Infinity QX60 from a dealership in Peoria, the Service was xxxx poor, bad attitudes, and when the car had 58,000 miles on it being pushed into having the 60,000 service done which I rejected wanting only oil change. The service advisor in an attempt to sell a $2,000 service told me the "Differential Oil would be changed as well". I told the dummy, the QX60 was front wheel drive and did not have a "Differential" Wow!!! Also at the time of purchase QX60 was sold a insurance policy for paint and door dings, Infiniti GM said the coverage only covered small dents but not the chip in the paint resulting with a dent. The Service Advisor at Infiniti wrote on my receipt that I refused 60,000 mile service when the vehicle was not at that milage which could screw up the extended warranty with Infiniti. Now we deal with Scottsdale Infiniti who is Totally Awesome. Bottom Line, the Infiniti Dealership in Peoria I would not purchase a vehicle from ever. Infiniti of Scottsdale has an Awesome Service Dept like Sanderson and has our business. As for my Next Truck Purchase Sanderson Ford will have my business moving forward which was the result of Service Advisor Scott Hill. More

Every one was easy to work with. No pressure to do anything you didn’t want to do. Great experience. No pressure to do anything you didn’t want to do. Great experience. More

Super nice crew to work with, even through the endless frustrations from Ford direct involving the recent delivery of my Ford Lightning. frustrations from Ford direct involving the recent delivery of my Ford Lightning. More

First brand new vehicle purchased at this location best ever experience.. JR the salesperson and the finance guy were the best!!! it took us less then 2 hrs to walk out of sanderson ford with the car i ever experience.. JR the salesperson and the finance guy were the best!!! it took us less then 2 hrs to walk out of sanderson ford with the car i had in mind .. well recommend! More

I made a service appt for today to have my ac looked at on my 22 bronco wildtrak.. I arrived and spoke to the service writer about the issue . After telling him what the issue was he asked if he could keep on my 22 bronco wildtrak.. I arrived and spoke to the service writer about the issue . After telling him what the issue was he asked if he could keep it for a day. I told him I would need a loaner. Then he said his ac techs were so far behind and short handed that he might need It now for a couple days . I asked him why they would make an appt then keep it for a couple days and not look at it. He said he didn't know but agreed that was crazy but they do it all the time and he doesn't know why. Why would I leave my truck for six days and still not have it looked at. This dealership used to have a great service dept but over the years it has really gone down hill so much that I will never take mine or my wife's truck there again and I recommend you don't either.... More

Joe Powell and Loren did a great job ironing out some manufacturing issues on our 2023 F150 platinum. manufacturing issues on our 2023 F150 platinum. More