Sanderson Ford | Page 18

Sanderson ford collision DEAN IS RUDE First off, I took my car there and they said it would only be there for less than a week. It has been there for 3 weeks almost 4 now, and I called rig First off, I took my car there and they said it would only be there for less than a week. It has been there for 3 weeks almost 4 now, and I called right now to check up on my car. And DEAN is his name, was so extremely rude, he started yelling at me, and arguing with me just because o was asking about my car. I asked him why was he being so rude and he snapped back at me and called me rude like a child. I would not recommend this place or atleast not him to anyone! It’s common for someone to call and check up on their car, especially because they keep pushing the date back for when it would be fixed. He had no right to yell at me, and be extremely rude when I’m the costumer and he’s supposed to be helping me! More

Great dealer Larry is the best. Sanderson. Ford. Is awesome. Bought several cars in the last 10 years. No bs there no games just the deal done Larry is the best. Sanderson. Ford. Is awesome. Bought several cars in the last 10 years. No bs there no games just the deal done More

Ripped off! Purchased a 2012 Focus from them a year and a half ago including purchase of 2 warrantees. Now they want $2000 for known defective (recalled on 47 th Purchased a 2012 Focus from them a year and a half ago including purchase of 2 warrantees. Now they want $2000 for known defective (recalled on 47 thousand fords) steering box to get car running. Warrantees don't cover it they say. Still owe $12,000 so no choice but to fix it. But not at SF. They don't back up anything in my only 2 experiences with them. More

Buy a car the easy way! I went to the dealer on Tuesday to look at and test drive the truck. The salesman (Brian Fitzpatrick) worked the numbers and gave me a price which w I went to the dealer on Tuesday to look at and test drive the truck. The salesman (Brian Fitzpatrick) worked the numbers and gave me a price which was straightforward and fair. There is no pressure with this and I told him I would get back to him within a day. Wednesday I confirmed over the telephone with him that I would be purchasing the vehicle. The next couple of days we exchanged text emails and phone calls with details and information for the purchase. Saturday I went to the dealership sign papers gave them a check got the keys and took the truck. Buying this vehicle could not have been any easier than it was at Sanderson Ford. More

Buying experience Our salesman Paul was very nice and very knowledgeable and competent, patient and polite.He treated us with the upmost respect. His overall mannerism Our salesman Paul was very nice and very knowledgeable and competent, patient and polite.He treated us with the upmost respect. His overall mannerism is something that Don Sanderson Ford should be extremely proud of. I have already recommended him to a few of my family members. More

Paul Crisci is awesome , he got what we wanted. We purchased last year with Sanderson Ford and knew we had to come back. Service was great. They got us what we wanted and got more than we asked for We purchased last year with Sanderson Ford and knew we had to come back. Service was great. They got us what we wanted and got more than we asked for. Thank you Sanderson Ford More

Great Service Department Previously we had our CPO"d Ford Edge into Surprise Ford who kept the vehicle for approx. a week and in the end diagnosed the issue of our malfunction Previously we had our CPO"d Ford Edge into Surprise Ford who kept the vehicle for approx. a week and in the end diagnosed the issue of our malfunctioning lift gate as OUR PROBLEM and said they would deny Warranty coverage based on the recommendation of an outside contractor. WHAT?????? We contacted Ford Warranty who advised us to take our vehicle to another Ford dealer and we chose Sanderson Ford. WHAT A DIFFERENCE. Within several days, the technicians (working with Ford Engineering) discovered a loose wire in the lift gate wiring harness, Reconnected the wire and -- Guess what. We now have a flawlessly functioning lift gate. THANK YOU SANDERSON FORD FOR GOING THE EXTRA MILE AND GETTING THIS PROBLEM FIXED. The moral to this story is we will NEVER return to Surprise Ford for any reason. Sanderson Ford is our go to dealer for sales and service. More

Larry easy to work with and very knowledgable Larry Haidek was easy to work with and very knowledgable...Thorough review of cars features...The signing of the documents went very quickly..Great de Larry Haidek was easy to work with and very knowledgable...Thorough review of cars features...The signing of the documents went very quickly..Great dealership!! More

Great Customer Service I purchased a Certified used Ford Focus ST from Sanderson. They brought the car to my home to test drive and show me the features. They corrected a co I purchased a Certified used Ford Focus ST from Sanderson. They brought the car to my home to test drive and show me the features. They corrected a condition issue that would have prevented me purchasing. The vehicle was delivered in great shape, the follow up was excellent, the process was relatively smooth and painless. More

Used Car Inspection Today I tried to scheduled a used truck inspection for a 2006 Ford F150 XLT. Their phone number for service sent me directly to parts. After being tra Today I tried to scheduled a used truck inspection for a 2006 Ford F150 XLT. Their phone number for service sent me directly to parts. After being transferred too someone else. I was then transferred too Claudia in service. The second I said I was calling to set up an appointment for a Used Car Inspection. There was an audible click and I was disconnected. I called back and went through the same process. But this time Claudia picked up the phone and hung up on me without a word. I called back and went through the process again and asked to speak with a supervisor. Which I'm guessing is Claudia because the person I was transferred too picked up and hung up on me without saying a word. The next time I called I called their number for Sales. I explained what had happened and asked to speak with the manager. The person on the other end of the line was dead silent from the time I told him I was having a problem with the service department. They did not say they were going to transfer me or that they were going to talk to someone. Just dead silence on the other end. After waiting for a very long time on hold. I finally gave up. I am an easy going friendly guy. And in my 52 years I have never had a service experience like this. They could have just said they don't do Used Car Inspections or that they are too busy. But that would take a small amount of common courtesy. Something apparently not so common at Sanderson Ford. The man I spoke to in the Parts Department did his job as did the women he transferred me too. But Claudia and the Man in Sales failed miserably as did the supervisor whoever they may be. More