Sanders Ford Inc - Service Center

Easy to make appointments, customer service is always top notch , work done is explained in detail so you understand everything . Just think Sanders Ford of Jacksonville NC is absolutely the best in customer notch , work done is explained in detail so you understand everything . Just think Sanders Ford of Jacksonville NC is absolutely the best in customer service !! More

The staff was very friendly and professional though I do not remember the names of the individuals in the service department that I worded with. I will say, I scheduled an appointment a week in advance and not remember the names of the individuals in the service department that I worded with. I will say, I scheduled an appointment a week in advance and I called the day of to ensure it was still on and they never put my appointment in the system but they were very apologetic and got me a service spot that hour. All in all a good experience. More

I always have wonderful service. Been coming since my car was new in 2016. They know my name when I come in and I never have to wait to be helped. car was new in 2016. They know my name when I come in and I never have to wait to be helped. More

My key fob stop working. I provide two replacement keys to be cut and two fobs to be programmed. Your service folks had a little difficulty programming the fobs but did an excellent job getting the keys cu to be cut and two fobs to be programmed. Your service folks had a little difficulty programming the fobs but did an excellent job getting the keys cut and fobs programmed. Jeff Daughtry was great getting everything coordinated and work accomplished in timely manner. More

Service was completely outstanding! Totally super friendly and professional service! Especially from Jeff! My truck looked a 100 times better than when I brought it in. Sanders Ford is the place to b friendly and professional service! Especially from Jeff! My truck looked a 100 times better than when I brought it in. Sanders Ford is the place to buy!!!!!!!! More

Always a pleasure to have my vehicles serviced at Sanders Ford great friendly service from the Service department and Parts department to the Collision Center. Ford great friendly service from the Service department and Parts department to the Collision Center. More

Wait time was a little lengthy, but service and office staff were great! I would recommend Sanders Ford in Swansboro, especially if Brent Phillips is doing the work! staff were great! I would recommend Sanders Ford in Swansboro, especially if Brent Phillips is doing the work! More

Came in for an oil change and was treated as a customer should be. Staff greeted me right away and my service adviser Lynnette Crow was very helpful in helping me apply my Ford Pass points. should be. Staff greeted me right away and my service adviser Lynnette Crow was very helpful in helping me apply my Ford Pass points. More

Good afternoon, Not sure if the picture is the right Jeff, but I just had my 2014 Ford F150 serviced on 2 Jan 2021 and was helped by a Jeff in the service department. He was very supportive of my needs Jeff, but I just had my 2014 Ford F150 serviced on 2 Jan 2021 and was helped by a Jeff in the service department. He was very supportive of my needs and got me in and out as soon as possible with the support of a great team working in the bay area doing oil changes. A big thank you to Jeff and the entire team effort. Also DJ in the parts department was a great help with ordering parts for my 2013 Shelby GT500. Thank you all and have a great 2021. More

I know that I’m missing some people but as a long time customer if I can’t do something myself I come here. You pay more but I’ve NEVER had an issue. Just bought a 2020 F-150, but still have my first car customer if I can’t do something myself I come here. You pay more but I’ve NEVER had an issue. Just bought a 2020 F-150, but still have my first car a 2005 Crown Victoria (which is ford crate motor coyote swapped now) and I’ve ordered a good portion of parts from Sanders. My wife and I have DoD orders back west and I’ve never encountered another ford dealer at the same level of service quality and pricing. Just got some tires for her truck before the big move and Jake who I had never worked with (usually Al who is legit/awesome btw) but I didn’t see him when I walked in and the new experience from him (Jake) was on par with my previous experiences. Great to meet Jake and happy to continue to report that I’ll be trusting Sanders in the future and that the last 15 years indeed has been consistent. Those who weren’t rated I hadn’t interacted with but I have had ZERO issues. More