Sanders Ford Inc - Service Center

porter didnt get my keys out of drop box I dropped off my keys in drop box in envelope with my info.To find out they where not pulled in am call service it rang and rang went to a Tiffany voi I dropped off my keys in drop box in envelope with my info.To find out they where not pulled in am call service it rang and rang went to a Tiffany voice mailbox hung up . Called again ask front desk for Kim in service it rang and went to Tiffany voice mailbox again don't think she ever answers any way called service again got Ki M said thank god to myself. She got my keys out of drop box and got my Excursion towed To dealership. Kim promised to call me tomorrow with up date . More

Service second to none On May 11th 2017, I received a call from my son a Marine stationed at Camp Lejeune that his 2012 Ford Mustang was not running right. My son needs h On May 11th 2017, I received a call from my son a Marine stationed at Camp Lejeune that his 2012 Ford Mustang was not running right. My son needs his vehicle to get to work on base. I told him I would see what I could do about getting it looked at. Being we are 4 hours away from our local Ford dealership and the cost to have it towed in would be over $600, I called Sanders Ford and asked for the service department and was greeted by the friendly voice of Kim Livingston. She asked me what the vehicle was doing and gave me recommendations. The next day my son called that the vehicle now wouldn't start. Being in a panic I called Kim and she was so sympathetic and understanding. I asked about getting it towed into her dealership and not knowing anyone there she gave me the names of a few towing companies. We had the vehicle towed to Sanders and Kim and the technicians went right to work to try and find out what the problem was. Kim was amazing! She kept in constant contact with me letting me know what was going on and what the problem was and what was needed to fix it. Being so far away from home, it was refreshing to find such a caring concerned person who genuinely cared! I really had to put my trust in Kim and the dealership! They did not fail me and my son! In a world where car dealerships are everywhere and there are many choices....Sanders Ford Hit a home run in the service department having Kim there. I am forever grateful and as long as my son is working and stationed at Camp Lejuene they will have our business!! I would recommend Sanders to my Marine families at Lejuene! They can be trusted and the customer service is their number one priority!!! Thank you so much Tammy Robinson-White South Hill, Virginia More

All Hot Air I visited the Sanders Ford Service Center because my AC unit was blowing nothing but hot air. My Service Technician was Kim Livingston and she was ab I visited the Sanders Ford Service Center because my AC unit was blowing nothing but hot air. My Service Technician was Kim Livingston and she was able to get my car into service before my scheduled appointment time which made me happy to say the least. While my car was being serviced, Kim provided me with frequent updates on the progress of locating the problem. After several hours Kim informed me of a blower motor needed to be replaced, along with having to add Freon because there appears to be a leak. In total I was at Sanders Ford for 4 hours and when I left I had cold air again. Kim was very professional and helpful and I would recommend her as your Service Technician when you need service at Sanders. More

Service is extremely slow--at least 3 hours for an oil chang I only go to this dealer because my vehicles are under warranty. Service is extremely slow. When I set up an appointment, I assume that time is for my I only go to this dealer because my vehicles are under warranty. Service is extremely slow. When I set up an appointment, I assume that time is for my vehicle to be serviced. Not at Sanders Ford. They informed me the "appointment" time is simply when you can consult with an advisor, not the time your vehicle will be seen. I don't need a consult for a routine oil change. I quit waiting at the dealership for the oil change because I don't have 3 hours to sit in their non-cable TV waiting room. As soon as my warranties are up, I will not go here for service anymore. Other oil-change places can do the work in 10 minutes but Sanders Ford takes at least 3 hours. This ridiculous amount of time is unsatisfactory. Some of the people at the desk act like it is a burden to see a customer while others (thankfully) try to compensate for the lackluster attitude of their counterparts. More

Friendly, easy to work with, very efficient Made appt for 10,000 mile check. Only short wait for appt. I found Kim to be very friendly, easy to work with and knowledgeable Made appt for 10,000 mile check. Only short wait for appt. I found Kim to be very friendly, easy to work with and knowledgeable More

horrible service!!! Purchased a vehicle around October 2016. This would be our 2nd review for Sanders Ford. Please see my previous review dated March 29, 2017. Dropped Purchased a vehicle around October 2016. This would be our 2nd review for Sanders Ford. Please see my previous review dated March 29, 2017. Dropped off car to have oil changed, tire rotation and recall for door sensors. Picked it up about 3 days later...door open sensor on dash kept dinging and flashing. We didn't even drive it home. Left it at Sanders Ford in Jacksonville and filled out yet another form to be fixed. The next day, we had to call them to find out that someone didn't hook up a wire correctly. They couldn't get any more unprofessional if they tried. Drove the car home, used it for a week and had a shaking issue at the speed of 60 - 65 mph. Dropped it off once again and we were told that it had a bad tire. They were unwilling to help in any way. Cost was going to be $157 for 1 TIRE TO BE REPLACED. This did not include tax and other fees. The vehicle has not even reached 36000 miles yet. The fact that we purchased this vehicle for occasional use but seem to have to repair it more than our other vehicle that we planned on trading in is difficult to grasp. I want to make the public aware of our situation to save themselves the aggravation. There are plenty of other fine car dealers in the Jacksonville, NC area. Please avoid Sanders Ford. If you need anymore information, please look me up on Facebook. Shelly Gardner Joseph Tiller More

A++++ service We wouldn't take our car and truck anywhere else! JB always provides excellent service and go above and beyond to help us. We appreciate all his hard We wouldn't take our car and truck anywhere else! JB always provides excellent service and go above and beyond to help us. We appreciate all his hard work. More