Sanders Ford Inc - Service Center

Saunders Ford provided exemplary service. Trisha helped find a good towing company and arranged a prompt service time. Jake followed thru in service and soon had me back on the road from a un Trisha helped find a good towing company and arranged a prompt service time. Jake followed thru in service and soon had me back on the road from a unusual issue. More

Outstanding service and professional dealings with the sales staff, especially Randy Prater. He is a man you can trust!!! sales staff, especially Randy Prater. He is a man you can trust!!! More

Sales is great but service is seriously lacking. I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I I wouldn’t recommend service to anybody. It was the worst experience ever. They seem like they have no communication with employees and customers. I turned my car in, an employee said they are going to do an inspection on it and see where it goes from there. I didn’t have a single call from anybody telling me the situation on my car. I turned it in Wednesday, Thursday was thanksgiving so I understand. Friday I didn’t hear anything “I called multiple times” Saturday is a Skelton crew so they couldn’t work on it. Monday I finally got my car back about hassling the service department. If it wasn’t for randy covering it I would never go back to the service department in Jacksonville. Just call the customer and tell them something literally anything. Y’all could have called me and told me the car will take a couple days. I would have been fine with that but I had to call from 2 to 5:30 on Wednesday just to hear they closed at 4:30 like really?? Learn customer service it’ll help y’all out. More

Took my 2022 F450 in for tire rotation and balance. Picked it up 5 days later, truck was unsafe to drive. Took truck back and waited another week to find out they had not balanced two wheels. Truck was Picked it up 5 days later, truck was unsafe to drive. Took truck back and waited another week to find out they had not balanced two wheels. Truck was still unsafe to drive as even stated by service manager. Gave the truck to service for another week. They took the truck to two other shops. Removed liquid weights and added beads to balance. It’s drivable but not over 72 miles an hour. Service Manager is completely inept. While breaking down tires 2x the dealership tore up my polished aluminum (factory) wheels. They agreed to have my wheels polished out and then 3 days later get a call from GM refusing to repair my wheels. Sub par work and sub par attitude. This is the worst shop I’ve ever dealt with. More

Jacob Baily did an excellent job today with the service of my vehicle. He is very proffesional and knowledgable. of my vehicle. He is very proffesional and knowledgable. More

I want to thank sander ford there help in getting my car done. That's why I have brought 7 cars from this dealership. Thk done. That's why I have brought 7 cars from this dealership. Thk More

Amazing service and every one was a great help at getting me in to the perfect fit for me. Every one at sanders Ford went above and beyond me in to the perfect fit for me. Every one at sanders Ford went above and beyond More

Mr Jake did a great job. Very professional. I waa well advised of my vehicles progress during the service period. He also assisted me in getting a shuttle ride to the dealership. Great experience. advised of my vehicles progress during the service period. He also assisted me in getting a shuttle ride to the dealership. Great experience. More

Superb Service as usual. Timely &professional. Staff is cordial and caring. They keep me informed of any issues and what we need to do to resolve them. Warranty program works flawlessly! cordial and caring. They keep me informed of any issues and what we need to do to resolve them. Warranty program works flawlessly! More